ClickUp Reviews

We use it both as our core internal case management platform and CRM. But we've also embedded it into a couple of products we provide. We set it up as an agile base development platform, customer service platform, and basic customer management platform. So the ability to set up folders and link those folders gives a hierarchy, with workspace, space folder, and then the list within folders.

With the help of ClickUp, we can now organize the work and look at schedules. So we organize our work where we have clients, clients have projects within those projects, and there are tasks. We don't set due dates, so we use them for scheduling and time booking for all our development staff. We also use dependencies within to get our daily schedule together because there are two parts to our business.

One is where we're doing crime compliance and finance for larger clients, and then we have a community portal where we've embedded the CRM in the middle of that. And within that, it's a very fast-moving environment because we've got about twenty people using it. The amount of work from those is lots of very small, rapid work, and it's been invaluable for helping us manage our resources daily.

We found it very simple and intuitive to use, cost-effective, and provides decent single client relation views and analytics of the back-end. We also build our extraction tools from there.

Some improvement in the reporting and dashboarding would be very helpful, as also the relationships across different folder types that ClickUp has. It will enhance the ability to be more intuitively linked to a set of folders, a set of customers versus a set of folders, a set of products, and the ability to relate those two together and build transactions between them. That is missing in ClickUp, presently. I want ClickUp to be as intuitive as Salesforce.

I have been using ClickUp for over twelve months.

The stability of the product is okay. It is not better or worse than Salesforce. I rate it six out of ten.

It has some issues with scalability. The cloud-based solution can get bugs in it occasionally, causing latency and loading issues. But it's the biggest implementation as we've got about thirty users running on a place alone. Fifteen users in our business are using the solution. In our clients, we've got probably a couple of hundred across, but they're on different workspaces because we deploy in the SME sector for our clients, and they've got an average user base of between five and fifteen.

I rate it six out of ten.

For project management, we used Jira. We were previously using Salesforce, and we still integrate into Salesforce. But we try to avoid it as much as possible. ClickUp is way, way easier to set up and scale. It doesn't require specialist knowledge to work with it. Compared to ClickUp, Jira is complicated. It's only a single product but a hotchpotch of things if you know what you're doing.

The initial setup is straightforward. The initial setup took a couple of days to get operational, and then we added features on our different processes onto it. So we got the structure in a couple of days. The only thing we're still looking to put in is detailed time sheets for people. We'll bring that in soon.

But the timesheet system is what we're doing in pieces.

End to end is probably a week, but that week is over several months as we're getting one piece, breaking it down, and doing something else. I rate it eight out of ten.

We have two workspaces. We got a prototype workspace where we model the design, work around what we want to achieve, and create an up-front user flow design. We test that with sample data and recreate it in a production environment. Because when we're doing a release out to our client base, we want to ensure that anything we're doing does not only coexist with what's been done previously, does not break anything but keeps everything intact. We also have to ensure it doesn't interfere with the active user base we've got running.

I rate ClickUp’s pricing a seven out of ten.

Just ensure you have a design you want to work with before you begin. Research and get some training because you'll only get out of ClickUp. ClickUp has a lot of framework systems you can implement in many ways, and you can do a straightforward implementation, but it's difficult if you start in the wrong way; it's difficult to unwind and move to

a more optimum solution because you learn as you go. So you need to do your research upfront. You need to do a little bit of training. It's maybe a day to understand concepts. You need to get your design out. You need to test it, and then you need to build it. The problem with ClickUp is that it is so user-friendly you can dive in. And before you know where you are, you're all over the place.

Since it hasn't yet got predefined models you can choose from, I rate the overall solution a seven out of ten.

I use it for thought management, automation, task creation, document collaboration, project management, and automation to send emails for onboarding suppliers.

The email portion, specifically the email automation, where you can add attachments, has room for improvement. It should be more robust, and comments should be integrated automatically when you send an email. Also, the URL when you send an email to a task is extremely long.

There is another thing I am not happy about. They have one fine print where they say that you can't have a case license if you're the owner and you have a Gmail account with a dot, like Gmail.com. ClickUp has a restriction that disallows the usage of Gmail accounts with a dot in the email address. 

The license is only applicable if it's not a dot at Gmail.com. So it has to be Gmail.com to continue. It should not be Gmail. If you're at Gmail.com, you need to be a full member, but it's not from a business perspective. It doesn't make sense. If you're now, as soon as I say, our side organization can be a guest inside the organization at Gmail.com, and it should be that. So that is very limited.  Because the thing is, we will not buy 500 licenses to add 500 people. We will not do it. 

But now, at the same time, that's not one of our group of companies. So one of our other companies is the one that I'm migrating my thing to, but we, as us, from the head office, actually might not go with the application due to the technicalities. We had one idea to transfer ownership to a Gmail account and use our company model again, but this may not comply with management's standards.

There is room for improvement. From a business perspective, having certain features makes it difficult to price the price higher than other applications.

I have been using ClickUp for eight months. I am using the latest version available.

It's a ten—no issues with the stability.

It is a scalable solution. I would rate it a ten out of ten. Scalability should work fine. There's probably not going to be any tricky part. You should be able to manage it. 

Moreover, our company is moving from 50 users to almost 500 users.

The pricing is good.

Currently, we are considering whether to continue using ClickUp or switch to other products due to technical issues. As the IT department, we set the rules and regulations for the group, so if we decide not to use the product, the company will follow. We are currently exploring other options. 

I would definitely recommend using the product. Overall, I would rate the solution an eight out of ten. ClickUp is in the process of releasing ClickUp 3.0, which has not been released yet. So, hopefully, they would address most of the problems I'm facing right now.

We are a project organization so we have development and functional teams that are working on projects. We use it to identify activities and timelines and who is responsible for what.

We have 16 people using this solution right now.

This is a user-friendly system. It doesn't take a lot of time to set up and get started. The most interesting feature is the ability to share what you are working on with an external entity. The customer has direct visibility on what is being done on a particular project and this provides a lot of transparency. 

ClickUp could improve by being customised to the development industry. We would like to have bug trackers and an agile approach built into the solution. This type of industry specific approach would be great. 

I have been using this solution for one year. 

This is a stable solution. 

I would rate this solution a six out of ten for scalability as there are certain features we cannot extend. For certain elements of tracking and revisions, we use Asana and Jira. We need to depend on those system as well. 

I have not personally contacted the technical support team of ClickUp before. We use the knowledge base because they have a lot of videos.

We switched to using this solution because we wanted to get visibility on the resource load. We have had trouble identifying the load of the resource and the profitability of projects. Previously, we were using Microsoft Projects but it was not that easy to use and did not provide us with all the details we needed. 

The initial setup was very easy and took less than a day.

This solution costs $20 per user per month. If you have 20 users, you would pay $400 per month. There are no hidden fees that we are aware of. 

It is a very user-friendly product and you can easily set it up. If you have the need to manage and track certain things, I would recommend this solution.

I would rate it an eight out of ten because it is easy to use and has all the basic features an organization needs in terms of project management and costing. It is not complicated. 

ClickUp is used for project scheduling. It's a collaborative environment. I plan the projects and share them with my fellow consultants in my team when I follow up on the work.

The most valuable feature of ClickUp is the UI scheduling tool. It is the best and most convenient and attractive.

ClickUp can improve the UI for mobile devices. For example, they are lacking some features in the Android version, such as Gantt charts.

I have been using ClickUp for approximately nine months.

ClickUp is stable.

The scalability of ClickUp is good. You can shift from a small individual to a small group to an even larger group.

We have eight people using this solution in my organization.

I have used the support from ClickUp and they have multiple people attending to the complaints and it operates smoothly.

I have used other solutions, such as Microsoft Project, but I prefer ClickUp.

The implementation of ClickUp is simple.

The price of ClickUp is reasonable. The price is approximately eight dollars per month per person.

I would advise others before they use a paid plan to use the free plan to see if they are going to be happy with it first.

I rate ClickUp an eight out of ten.

We use ClickUp primarily for project management. When we have a client, we set tasks, distribute the timeline, and show them dashboards and whiteboards. It is used for visualization, project task assignments to team members, and real-time chat with clients and team members using both the mobile application and desktop website.

ClickUp is great for visualization and project task assignments to team members.

We can chat in real time with clients and team members. It is powerful since we can use a mobile application simultaneously with a desktop website. It is great for visualization and project task assignments to team members.

They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.

We have been using ClickUp for one year.

It is always working and really stable.

We use it as a service and don't need to scale it, so there is no such option.

We haven't contacted ClickUp support.

Positive

We were using Excel spreadsheets before ClickUp.

The setup process is easy. I create a table of tasks, link dashboards, create visualizations and goals, distribute timelines, and assign members.

Only our internal team implements and uses it.

As I said, it is pretty much good and easy to use. Just create the tasks, assign them, and create dashboards.

I rate the overall solution an eight out of ten.

ClickUp helps schools and educational institutions manage tasks related to classes and projects.

The product has an efficient design.

ClickUp's interface needs improvement. Additionally, there could be a tutorial video for beginners to understand the process.

I have been using ClickUp for two to three months.

I rate the platform's stability a ten out of ten.

The product's scalability is a three or four out of ten.

The initial setup process is difficult. The tool's ease of setup and effectiveness can vary depending on specific requirements. 

The product has good pricing.

They should provide details about the platform, including videos to explain the features and setup process. I rate it an eight out of ten.

We use ClickUp to track projects by storing all the milestones in the system. It gives reminders for important project dates and when a particular task is about to close.

The product is not user-friendly. When I duplicate sheets and change the name to another project, it is replicated in the old sheet. It could be improved. They should add a page to capture the RACI matrix. It will be user-friendly for changing dates and replicating tasks and sub-tasks.

I have been using ClickUp for a year.

I rate the product's stability a nine out of ten.

I rate the product's scalability a seven out of ten. We have five user logins for ClickUp. We can also provide guest access to some of our teams and customers.

The product's initial setup process has moderate complexity.

They have organized some training videos on their web page about the process. With its help, I implemented the product myself.

The product’s cost is high. It costs around $19 or $20 monthly, whereas Jira costs $7.

I have heard Jira is more user-friendly than ClickUp. It is a standard tool with more backup features. Additionally, it is less expensive.

I rate ClickUp a seven out of ten.

We use ClickUp as our workflow management tool to effectively monitor and track our workflow processes.

ClickUp excels in capturing intricate details, which can be both beneficial and challenging. While it facilitates a proper flow and provides precise instructions, it can also make the workflow appear overly complex.

While it ensures that teams are aware of what needs to be done and when delving too deep into the specifics may overwhelm the team with numerous upcoming tasks and related subtasks.

There is a need for significant improvement in the user interface to make it more intuitive and less time-consuming to become familiar with.

I would like a user-friendly template dashboard and reporting that makes the process easier. My previous attempt with a template was a difficult process that required long Google searches on ClickUp sites for help. A simple dashboard or the ability to effortlessly integrate an Excel-based dashboard into ClickUp would be beneficial.

I have been working with ClickUp for approximately eight months.

I am working with the latest versions.

ClickUp is a stable solution.

We do not use ClickUp in multiple locations, we do use it across multiple departments within our organization.

ClickUp performs exceptionally well across all departments.

From the time when the organization had less than ten employees to now, the team size has doubled, and ClickUp has been functioning effectively. 

As the organization continues to grow, ClickUp remains suitable for small businesses. Its performance has been satisfactory thus far in accommodating the expanding needs of the organization.

On a couple of occasions, there have been instances where the ClickUp software became unresponsive. However, it is important to note that these occurrences were likely due to maintenance issues.

Although I wasn't directly involved in resolving those instances of ClickUp, they were able to get up and running quickly.

When I first joined the organization, the system was already set up, and it was incredibly straightforward to adapt and use the basic features. 

It typically takes approximately two to three weeks, or possibly a month, to become proficient in using the fundamental functionalities of the system.

Since ClickUp is predominantly used for project management, having someone responsible for overseeing it is important. This ensures that tasks and responsibilities are properly assigned, and any issues or delays are promptly addressed. Without proper oversight, tasks can become unattended, leading to a backlog and reduced responsiveness in managing the platform effectively.

ClickUp proves beneficial in enhancing production processes by enabling faster execution. Its features and functionalities contribute to streamlining workflows, facilitating efficient task management, and improving overall productivity. 

While the specific cost and customization details are unknown, ClickUp's potential to enhance production efficiency remains evident.

It is important to consider your company's specific requirements and goals when determining the suitability and value of ClickUp for your organization.

I don't have a lot of information about the pricing, it is fairly inexpensive.

ClickUp is a valuable tool for tracking and managing processes, but its complexity can vary depending on the intricacies of your company's workflows. Learning the software requires patience and a thorough understanding of its features and functionalities. 

ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features. The core functionalities are straightforward and accessible for users. However, as you explore more advanced capabilities within the platform, it can become more intricate and potentially complex. It is important to acknowledge that while the basics are easy to grasp, delving into the more advanced aspects of ClickUp may require additional effort and a learning curve.

I would rate ClickUp a seven out of ten.

Our primary use case for the solution is monitoring data updates made by developers. It is also used by management to identify when tasks can be completed and show the cumulative ETA's. 

The simplicity of the tool is valuable because it has categories and subcategories. 

The solution's components can be simplified by creating a bridge between developers and management. For example, there is a page they have to develop a task that should be done in one week, and they have given a deadline for every component of the page. The solution requires us to check every component before identifying the whole status of the page so it can be improved by making it more user-friendly.

We have been using the solution for five months.

The solution is stable. I rate it a seven out of ten.

The solution is scalable. There are approximately 35 developers utilizing this solution for one of our projects.

We have not had experience with customer service and support.

The initial setup is not very complex.

We implemented the solution in-house.

The solution is moderately priced.

I rate the solution a five out of ten. I recommend the solution to users considering implementing it.

ClickUp is a project management tool. We can update tasks and track projects.

The product provides a Gantt chart. The Gantt chart shows how many projects we have completed and how many are pending. It shows us all the deadlines.

We can't integrate many tools with ClickUp. We have more than 3000 integrations available in Jira. Other products provide features like to-do, pending, and progress lists. Such features are not available in ClickUp. The tool is not user-friendly. It is complicated to use.

I have been using the solution for three to four months.

Almost everyone in my company uses the solution. We have around 500 users.

I rate the technical support a seven or eight out of ten.

Neutral

The solution is cloud-based.

The product is expensive.

I have worked with other tools. ClickUp is not user-friendly. I find more features in other solutions. I recommend the product for small organizations and small teams. Larger organizations might have many projects and teams. So, they would need a better tool. Overall, I rate the tool a six or six and a half out of ten.