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Ada vs Kore.ai comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ada
Ranking in AI Customer Experience Personalization
16th
Ranking in AI Customer Support
4th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
AI-Powered Chatbots (11th)
Kore.ai
Ranking in AI Customer Experience Personalization
88th
Ranking in AI Customer Support
6th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AI-Agent Builders (11th), AI Security (54th), AI IT Support (24th)
 

Mindshare comparison

As of January 2026, in the AI Customer Experience Personalization category, the mindshare of Ada is 1.7%, up from 1.6% compared to the previous year. The mindshare of Kore.ai is 1.5%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Market Share Distribution
ProductMarket Share (%)
Ada1.7%
Kore.ai1.5%
Other96.8%
AI Customer Experience Personalization
 

Featured Reviews

reviewer2783430 - PeerSpot reviewer
Sr. FinOps Engineer at a tech vendor with 51-200 employees
AI workflows have streamlined customer support and still need improvements in technical guidance
Ada serves as an AI customer support agent that drives our back end to help with customer success. I am mostly working on the back end, and the team responsible for setting up Ada handles the specific implementation details Ada offers agentic workflow as its best feature, providing the agent…
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Top Industries

By visitors reading reviews
University
12%
Performing Arts
9%
Construction Company
6%
Comms Service Provider
6%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
7%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your primary use case for Ada?
Ada serves as an AI customer support agent that drives our back end to help with customer success. I am mostly working on the back end, and the team responsible for setting up Ada handles the speci...
What advice do you have for others considering Ada?
My advice for others looking into using Ada is to go ahead and use it. Ada is deployed in a public cloud, and we use AWS as our cloud provider. I would rate this product a 6.
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Comparisons

 

Overview

 

Sample Customers

Information Not Available
Leading banks & Enterprise Companies
Find out what your peers are saying about Amazon Web Services (AWS), Sendbird, Gong and others in AI Customer Experience Personalization. Updated: January 2026.
881,082 professionals have used our research since 2012.