Ada vs LivePerson comparison

Ada and LivePerson are both solutions in the AI-Powered Chatbots category. Ada is ranked #11 with an average rating of 6.0, while LivePerson is ranked #12. Ada holds a 1.6% mindshare in AIPC, compared to LivePerson’s 2.2% mindshare. Additionally, 100% of Ada users are willing to recommend the solution, compared to 100% of LivePerson users who would recommend it.

Ada

Read 1 Ada review

516 Views
273 Comparison Views

100% willing to recommend

LivePerson

Read 3 LivePerson reviews

570 Views
365 Comparison Views

100% willing to recommend

Ada

LivePerson

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Ada and LivePerson based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Moveworks, DeepSeek AI and others in AI-Powered Chatbots.

To learn more, read our detailed AI-Powered Chatbots Report (Updated: January 2026).

Buyer's Guide

AI-Powered Chatbots

January 2026

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Helped 881,707 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ada

Ranking in AI-Powered Chatbots

11th

Average Rating

6.0

Number of Reviews

Ranking in other categories

AI Customer Experience Personalization (23rd), AI Customer Support (4th)

LivePerson

Ranking in AI-Powered Chatbots

12th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the AI-Powered Chatbots category, the mindshare of Ada is 1.6%, down from 2.0% compared to the previous year. The mindshare of LivePerson is 2.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Market Share Distribution
Product	Market Share (%)
Ada	1.6%
LivePerson	2.2%
Other	96.2%

AI-Powered Chatbots

Featured Reviews

reviewer2783430

Sr. FinOps Engineer at a tech vendor with 51-200 employees

AI workflows have streamlined customer support and still need improvements in technical guidance

Ada serves as an AI customer support agent that drives our back end to help with customer success. I am mostly working on the back end, and the team responsible for setting up Ada handles the specific implementation details Ada offers agentic workflow as its best feature, providing the agent…

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Sitanshu Kumar Mishra

Project Manager at Infosys

Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations

The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

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Top Industries

By visitors reading reviews

University

12%

Performing Arts

Construction Company

Comms Service Provider

Insurance Company

24%

Financial Services Firm

11%

Computer Software Company

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your primary use case for Ada?

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What advice do you have for others considering Ada?

My advice for others looking into using Ada is to go ahead and use it. Ada is deployed in a public cloud, and we use AWS as our cloud provider. I would rate this product a 6.

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Comparisons

Voiceflow vs Ada

Compared 24% of the time

Kore.ai vs Ada

Compared 20% of the time

Ultimate vs Ada

Compared 16% of the time

Agentforce vs Ada

Compared 16% of the time

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NICE CXone vs LivePerson

Compared 19% of the time

Kore.ai vs LivePerson

Compared 18% of the time

ServiceNow Virtual Agent vs LivePerson

Compared 13% of the time

Sierra vs LivePerson

Compared 12% of the time

Amelia vs LivePerson

Compared 10% of the time

More LivePerson Competitors

Product Reports

Buyer's Guide

AI-Powered Chatbots

January 2026

Download Ada product report

Buyer's Guide

LivePerson

January 2026

Download LivePerson product report

Also Known As

No data available

LiveEngage

Overview

With a no-code builder and a suite of out-of-the-box integrations, Ada’s brand interaction platform has everything you need for every team — support, marketing, sales, and IT. Using AI and advanced NLU, Ada automates thousands of conversation topics across the most popular digital channels within a single platform.

Ada

LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.

LivePerson

Sample Customers

Information Not Available

Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe

Find out what your peers are saying about ServiceNow, Moveworks, DeepSeek AI and others in AI-Powered Chatbots. Updated: January 2026.

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881,707 professionals have used our research since 2012.

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We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.