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Ada vs Agentforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ada
Ranking in AI Customer Support
4th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
AI-Powered Chatbots (11th), AI Customer Experience Personalization (16th)
Agentforce
Ranking in AI Customer Support
50th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Agentic Automation (11th), AI-Agent Builders (5th), AI Sales & Marketing (31st)
 

Mindshare comparison

As of January 2026, in the AI Customer Support category, the mindshare of Ada is 3.6%, down from 35.3% compared to the previous year. The mindshare of Agentforce is 2.7%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Support Market Share Distribution
ProductMarket Share (%)
Ada3.6%
Agentforce2.7%
Other93.7%
AI Customer Support
 

Featured Reviews

reviewer2783430 - PeerSpot reviewer
Sr. FinOps Engineer at a tech vendor with 51-200 employees
AI workflows have streamlined customer support and still need improvements in technical guidance
Ada serves as an AI customer support agent that drives our back end to help with customer success. I am mostly working on the back end, and the team responsible for setting up Ada handles the specific implementation details Ada offers agentic workflow as its best feature, providing the agent…
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Top Industries

By visitors reading reviews
University
12%
Performing Arts
9%
Construction Company
6%
Comms Service Provider
6%
Manufacturing Company
11%
Comms Service Provider
9%
Financial Services Firm
9%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your primary use case for Ada?
Ada serves as an AI customer support agent that drives our back end to help with customer success. I am mostly working on the back end, and the team responsible for setting up Ada handles the speci...
What advice do you have for others considering Ada?
My advice for others looking into using Ada is to go ahead and use it. Ada is deployed in a public cloud, and we use AWS as our cloud provider. I would rate this product a 6.
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Comparisons

 

Also Known As

No data available
Salesforce Agentforce
 

Overview

Find out what your peers are saying about Amazon Web Services (AWS), Sendbird, Karini.ai and others in AI Customer Support. Updated: January 2026.
881,082 professionals have used our research since 2012.