Executive SummaryUpdated on Dec 14, 2025
Moveworks and Agentforce compete in AI-driven solutions for enterprise needs. Moveworks has a lead in automation, while Agentforce excels in integration capabilities.
Features:Moveworks simplifies complex ticket resolution with powerful natural language processing, enhancing automation capabilities. It also improves operational efficiency through its advanced AI-driven features. Agentforce stands out with seamless compatibility across multiple platforms, significantly enhancing communication. It also offers a wide range of integration capacities, accommodating various enterprise systems seamlessly through its robust integration features.
Ease of Deployment and Customer Service:Moveworks focuses on a streamlined deployment model, enabling rapid implementation with ease of use. This process is supported by responsive customer service, ensuring customer needs are promptly addressed. Agentforce, despite a more intricate deployment owing to its extensive integration possibilities, compensates with superior customer support specifically geared toward integration-related queries. This comprehensive support aids businesses in navigating integration complexities efficiently.
Pricing and ROI:Moveworks requires a significant initial setup cost but provides a high return in operational efficiency due to its advanced automation. The ROI is marked by tangible improvements in productivity and streamlined processes. Agentforce involves considerable setup expenses, with ROI heavily influenced by the efficiency gains from its integration capabilities. The return is largely characterized by the extensive integration benefits that enhance system operations across various platforms.
To learn more, read our detailed
Agentic Automation Report (Updated: December 2025).
