Assistant Manager Of IT Department at a comms service provider with 51-200 employees
Real User
Top 20
Aug 6, 2026
I have been using Moveworks for over two months now, and it is not a registered version; it is just a test version that I am using. I am preparing to register officially for it now. Based on my usage of Moveworks, it functions as a work tool to automate work automations. Work tools such as email replies through Outlook and some other applications found in the workplace can be brought together and synchronized. That is what I have been using it for. I have never explored it very deeply, so that is what I have been using it for currently. We have tested Moveworks for just a small task, and it is Outlook email replies. That is what we are currently testing it with. The testing is still in progress and we have not finished entirely. I thought if I register for it fully for the demo, I will be able to get the full version usage of it. What I am using it for currently is the automatic email reply, which is my target. I actually need some support with Moveworks, as I might need support from the configuration part of the automatic email reply. I still want to go further with my Teams and team schedule processes. If I want to schedule a meeting and I already have a meeting scheduled somewhere, maybe from my emails and calendar that is not synchronized with my Teams, I want something that will automatically alert me that a meeting has already been scheduled for that particular period. I need some support or tutoring on this. I believe that by the time I install it fully, I will be able to get all the configuration perfectly. For now, what I have been using it for is majorly Outlook email replies. As I mentioned, the integration part of Moveworks is still what I am learning more about, but the synchronization with our Outlook has been very great from what I have seen. It is still not perfect enough, but we are working on it to make sure it is very perfect. Working with Outlook currently has been going on. I am thinking of synchronizing every other application, such as my day-to-day applications including Microsoft Teams, Office, and Outlook, and some other applications such as ERP applications I am using. The synchronization that we have done on the Outlook part is going on fine. I think by the time we put everything together, it should be very great. The synchronization of it should be very okay from what I have seen for now. In terms of the security part of Moveworks, I would not want to give much weight to the security part for something I have never explored much. In terms of governance and security, I believe Moveworks is an AI application which has general governance for every AI around the world. I believe they are following it, and from what I have seen in it, I do not think leaking of information or data has been observed from my own testing. I believe they are following the general rules for the AI capability and data governance found all over the world. For now, I can give them a very good grade on this as I have never seen anything leak. Moveworks is currently deployed in a public cloud for me. It is still a local testing situation for me only for now. By virtue of my position, until everything is perfected, that is when I can introduce it to my teams. It is still a cloud local base testing for my own use only.
Software Developer at a consultancy with 51-200 employees
Real User
Top 10
Jun 20, 2026
Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A specific example of how I have used Moveworks with Teams and ServiceNow is that we created forms to be used in ServiceNow, and with the integration, it pulls those forms into Teams chat, allowing people to fill them out directly without needing to access ServiceNow.
Software Developer at a consultancy with 51-200 employees
Real User
Top 10
Jan 30, 2026
I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now. We have ServiceNow integrations with Moveworks, such as filling all the catalog items that we have created. When requests come in, we handle them directly through Moveworks. We extract all necessary data from there. We use Moveworks for catalog items so that users do not have to navigate to ServiceNow and fill out forms manually. Instead, we utilize it directly in Teams. Users can simply state that they need hardware, and the form appears right there in Teams, asking questions and collecting all necessary information to create a request. Moveworks functions as a bot that we use in Teams. It serves as a hub containing all the platforms available in our company. It is a centralized place where we can go at any time and ask anything related to any product that we have in our company. We have integrated it with most of our products, enabling us to create requests, ask questions, retrieve information, and use it similarly to ChatGPT for correcting our work. We can ask it what kinds of things we can accomplish. For company-related matters, if a user has any PTO, we can ask how many PTOs we have right now and check PTO balance and other related information.
Software Developer at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Jan 29, 2026
My main use case for Moveworks is Workday, and I am integrating Workday with Moveworks. For example, I fetch my legal name using my API, which I have built on the compound action and conversational process and plugins for users to access it. I am also providing prompts so that employees can ask for their legal name or anything else on the chatbot, which is Otter via Moveworks. If Moveworks were not available, I would have to create middleware and integrate with all the APIs. Now that Moveworks is in place, I can connect all the APIs with Moveworks and use that via the bot while providing prompts. My organization already had a chatbot and different third-party integrations such as Replicon, Workday, and Salesforce. Moveworks has been very useful for those integrations in my company, allowing us to use that privately without going to the third party to do all those things on Workday. We can simply go to Moveworks chatbot and type in whatever we need to update, edit, or find, including file ingestion and user ingestions.
We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and file support tickets. We also use it for consultant and vendor onboarding and off-boarding. The Moveworks ( /products/moveworks-reviews ) agents are used purely for service desk and help desk operations. It performs the work equivalent to approximately 15 humans per week.
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I have been using Moveworks for over two months now, and it is not a registered version; it is just a test version that I am using. I am preparing to register officially for it now. Based on my usage of Moveworks, it functions as a work tool to automate work automations. Work tools such as email replies through Outlook and some other applications found in the workplace can be brought together and synchronized. That is what I have been using it for. I have never explored it very deeply, so that is what I have been using it for currently. We have tested Moveworks for just a small task, and it is Outlook email replies. That is what we are currently testing it with. The testing is still in progress and we have not finished entirely. I thought if I register for it fully for the demo, I will be able to get the full version usage of it. What I am using it for currently is the automatic email reply, which is my target. I actually need some support with Moveworks, as I might need support from the configuration part of the automatic email reply. I still want to go further with my Teams and team schedule processes. If I want to schedule a meeting and I already have a meeting scheduled somewhere, maybe from my emails and calendar that is not synchronized with my Teams, I want something that will automatically alert me that a meeting has already been scheduled for that particular period. I need some support or tutoring on this. I believe that by the time I install it fully, I will be able to get all the configuration perfectly. For now, what I have been using it for is majorly Outlook email replies. As I mentioned, the integration part of Moveworks is still what I am learning more about, but the synchronization with our Outlook has been very great from what I have seen. It is still not perfect enough, but we are working on it to make sure it is very perfect. Working with Outlook currently has been going on. I am thinking of synchronizing every other application, such as my day-to-day applications including Microsoft Teams, Office, and Outlook, and some other applications such as ERP applications I am using. The synchronization that we have done on the Outlook part is going on fine. I think by the time we put everything together, it should be very great. The synchronization of it should be very okay from what I have seen for now. In terms of the security part of Moveworks, I would not want to give much weight to the security part for something I have never explored much. In terms of governance and security, I believe Moveworks is an AI application which has general governance for every AI around the world. I believe they are following it, and from what I have seen in it, I do not think leaking of information or data has been observed from my own testing. I believe they are following the general rules for the AI capability and data governance found all over the world. For now, I can give them a very good grade on this as I have never seen anything leak. Moveworks is currently deployed in a public cloud for me. It is still a local testing situation for me only for now. By virtue of my position, until everything is perfected, that is when I can introduce it to my teams. It is still a cloud local base testing for my own use only.
Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A specific example of how I have used Moveworks with Teams and ServiceNow is that we created forms to be used in ServiceNow, and with the integration, it pulls those forms into Teams chat, allowing people to fill them out directly without needing to access ServiceNow.
I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now. We have ServiceNow integrations with Moveworks, such as filling all the catalog items that we have created. When requests come in, we handle them directly through Moveworks. We extract all necessary data from there. We use Moveworks for catalog items so that users do not have to navigate to ServiceNow and fill out forms manually. Instead, we utilize it directly in Teams. Users can simply state that they need hardware, and the form appears right there in Teams, asking questions and collecting all necessary information to create a request. Moveworks functions as a bot that we use in Teams. It serves as a hub containing all the platforms available in our company. It is a centralized place where we can go at any time and ask anything related to any product that we have in our company. We have integrated it with most of our products, enabling us to create requests, ask questions, retrieve information, and use it similarly to ChatGPT for correcting our work. We can ask it what kinds of things we can accomplish. For company-related matters, if a user has any PTO, we can ask how many PTOs we have right now and check PTO balance and other related information.
My main use case for Moveworks is Workday, and I am integrating Workday with Moveworks. For example, I fetch my legal name using my API, which I have built on the compound action and conversational process and plugins for users to access it. I am also providing prompts so that employees can ask for their legal name or anything else on the chatbot, which is Otter via Moveworks. If Moveworks were not available, I would have to create middleware and integrate with all the APIs. Now that Moveworks is in place, I can connect all the APIs with Moveworks and use that via the bot while providing prompts. My organization already had a chatbot and different third-party integrations such as Replicon, Workday, and Salesforce. Moveworks has been very useful for those integrations in my company, allowing us to use that privately without going to the third party to do all those things on Workday. We can simply go to Moveworks chatbot and type in whatever we need to update, edit, or find, including file ingestion and user ingestions.
We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and file support tickets. We also use it for consultant and vendor onboarding and off-boarding. The Moveworks ( /products/moveworks-reviews ) agents are used purely for service desk and help desk operations. It performs the work equivalent to approximately 15 humans per week.