Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a person to navigate to ServiceNow and check what requests they have. Now, if they need to check, they simply add one sentence asking if they have any requests open and to show them all those requests, or ten requests, or twenty requests, however many they have. They can check it in one second without having to leave the Teams system. Moveworks is a very good platform if you utilize it well. They have a lot of features that you would not know about unless you ask. I would recommend asking the customer success manager. They will let you know what kinds of things you can utilize in your organization with Moveworks. We did not know we could have reminder approvals. We can get a reminder after one week, which was also helpful. You can ask the customer success managers whenever you are working with Moveworks what all things you can utilize in your organization. I would say they are doing very good work, but they have to maintain very high standards because the market is growing very frequently. They need to think of scenarios where others are not thinking. They should consider what all things they can do and what all products they can integrate with. My overall rating of Moveworks is seven out of ten.
The value proposition depends on several factors including your setup, ITSM ( /categories/it-service-management-itsm ) tools, enterprise applications, and volume of requests. For reference, we handle approximately 12,000 calls and tickets monthly, which makes the solution particularly beneficial in reducing routine calls. We were an early adopter and partner, collaborating on the Workday ( /products/workday-reviews ) integration. Our partnership included quarterly meetings with the President and product team, and we spoke at various events with them. Regarding support, achieving seven or eight out of ten indicates excellent performance, as perfect support is virtually impossible to achieve. This review rates Moveworks as 10 out of 10.
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Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a person to navigate to ServiceNow and check what requests they have. Now, if they need to check, they simply add one sentence asking if they have any requests open and to show them all those requests, or ten requests, or twenty requests, however many they have. They can check it in one second without having to leave the Teams system. Moveworks is a very good platform if you utilize it well. They have a lot of features that you would not know about unless you ask. I would recommend asking the customer success manager. They will let you know what kinds of things you can utilize in your organization with Moveworks. We did not know we could have reminder approvals. We can get a reminder after one week, which was also helpful. You can ask the customer success managers whenever you are working with Moveworks what all things you can utilize in your organization. I would say they are doing very good work, but they have to maintain very high standards because the market is growing very frequently. They need to think of scenarios where others are not thinking. They should consider what all things they can do and what all products they can integrate with. My overall rating of Moveworks is seven out of ten.
I have no business relationship with this vendor other than being a customer. My overall review rating for Moveworks is nine out of ten.
The value proposition depends on several factors including your setup, ITSM ( /categories/it-service-management-itsm ) tools, enterprise applications, and volume of requests. For reference, we handle approximately 12,000 calls and tickets monthly, which makes the solution particularly beneficial in reducing routine calls. We were an early adopter and partner, collaborating on the Workday ( /products/workday-reviews ) integration. Our partnership included quarterly meetings with the President and product team, and we spoke at various events with them. Regarding support, achieving seven or eight out of ten indicates excellent performance, as perfect support is virtually impossible to achieve. This review rates Moveworks as 10 out of 10.