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LivePerson Reviews

Vendor: LivePerson
3.8 out of 5

What is LivePerson?

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Helped 893,221 peers since 2012

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LivePerson mindshare

As of May 2026, the mindshare of LivePerson in the AI-Powered Chatbots category stands at 2.5%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
AI-Powered Chatbots Mindshare Distribution
ProductMindshare (%)
LivePerson2.5%
Poe5.4%
ServiceNow Virtual Agent4.6%
Other87.5%
AI-Powered Chatbots

PeerResearch reports based on LivePerson reviews

TypeTitleDate
CategoryAI-Powered ChatbotsMay 9, 2026Download
ProductReviews, tips, and advice from real usersMay 9, 2026Download
ComparisonLivePerson vs ServiceNow Virtual AgentMay 9, 2026Download
ComparisonLivePerson vs MoveworksMay 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow Virtual Agent4.04.6%100%7 interviewsAdd to research
Grok3.53.3%100%1 interviewAdd to research
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

Room for Improvement

Pricing

Top industries

By visitors reading reviews
Insurance Company
16%
Healthcare Company
11%
Comms Service Provider
11%
Financial Services Firm
9%
Construction Company
7%
Computer Software Company
7%
Retailer
5%
Transportation Company
5%
Outsourcing Company
5%
Logistics Company
4%
Educational Organization
4%
Performing Arts
4%
Legal Firm
4%
Manufacturing Company
4%
Wellness & Fitness Company
2%
Media Company
2%
Recreational Facilities/Services Company
2%
University
2%

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LivePerson customers

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LivePerson Reviews Summary
Author infoRatingReview Summary
Project Manager at Infosys4.0I use LivePerson for customer chat, valuing its auto-chat feature and KPI monitoring. However, its UI is outdated, and it lacks auto-correction and a billing feature. It's stable, scalable, and I'd recommend it for BPO chat.
Management Consultant at a tech services company with 501-1,000 employees4.0I began using LivePerson as a customer support agent for web messaging. It's user-friendly, especially for QA tasks using the MCS Toolkit, though downtime was an issue during peak times. LivePerson is easier to use than Khoros.
System Administrator at a computer software company with 1,001-5,000 employees3.5We used LivePerson for internal communication, embedding a chat window for employees to interact with specialists. While effective, we faced limitations with its size and link issues. Some problems were resolved, but improved setup documentation is needed.