LivePerson is a cutting-edge platform for digital engagement, enhancing customer interactions through AI-powered messaging, voice, and chat solutions. It empowers businesses to connect with users efficiently across preferred channels.

| Product | Mindshare (%) |
|---|---|
| LivePerson | 2.5% |
| Poe | 5.4% |
| ServiceNow Virtual Agent | 4.6% |
| Other | 87.5% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow Virtual Agent | 4.0 | 4.6% | 100% | 7 interviewsAdd to research |
| Grok | 3.5 | 3.3% | 100% | 1 interviewAdd to research |
LivePerson offers businesses an innovative approach to customer engagement by leveraging advanced AI technology. This facilitates seamless interactions, allowing teams to adopt conversational methods across messaging, voice, and chat. Businesses benefit from streamlined communication, fostering strong customer relationships. The scalability and versatility of LivePerson provide companies with the tools to develop tailored solutions.
How does LivePerson enhance customer engagement?In industries like retail and financial services, LivePerson enhances interaction quality by integrating conversational AI tailored to industry-specific needs. This leads to improved customer experiences and more efficient service delivery, enabling businesses to stay competitive.
LivePerson was previously known as LiveEngage.
| Author info | Rating | Review Summary |
|---|---|---|
| Project Manager at Infosys | 4.0 | I use LivePerson for customer chat, valuing its auto-chat feature and KPI monitoring. However, its UI is outdated, and it lacks auto-correction and a billing feature. It's stable, scalable, and I'd recommend it for BPO chat. |
| Management Consultant at a tech services company with 501-1,000 employees | 4.0 | I began using LivePerson as a customer support agent for web messaging. It's user-friendly, especially for QA tasks using the MCS Toolkit, though downtime was an issue during peak times. LivePerson is easier to use than Khoros. |
| System Administrator at a computer software company with 1,001-5,000 employees | 3.5 | We used LivePerson for internal communication, embedding a chat window for employees to interact with specialists. While effective, we faced limitations with its size and link issues. Some problems were resolved, but improved setup documentation is needed. |