Adobe Experience Manager vs Salesforce Community Cloud comparison

Adobe and Salesforce are both solutions in the Digital Experience Platforms (DXP) category. Adobe is ranked #1 with an average rating of 8.5, while Salesforce is ranked #10. Adobe holds a 17.7% mindshare in DEPD, compared to Salesforce’s 3.3% mindshare. Additionally, 95% of Adobe users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

Adobe Experience Manager

Read 23 Adobe Experience Manager reviews

3,013 Views
783 Comparison Views

95% willing to recommend

Salesforce Community Cloud

Read 2 Salesforce Community Cloud reviews

468 Views
332 Comparison Views

100% willing to recommend

Adobe Experience Manager

Salesforce Community Cloud

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Adobe Experience Manager and Salesforce Community Cloud based on real PeerSpot user reviews.

Find out in this report how the two Digital Experience Platforms (DXP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Adobe Experience Manager vs. Salesforce Community Cloud Report (Updated: September 2025).

Buyer's Guide

Adobe Experience Manager vs. Salesforce Community Cloud

September 2025

Download the complete report

Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Experience Manager

Ranking in Digital Experience Platforms (DXP)

1st

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (8th), Web Content Management (2nd), Enterprise Social Software (5th)

Salesforce Community Cloud

Ranking in Digital Experience Platforms (DXP)

10th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Community Platforms (3rd)

Mindshare comparison

As of October 2025, in the Digital Experience Platforms (DXP) category, the mindshare of Adobe Experience Manager is 17.7%, up from 17.7% compared to the previous year. The mindshare of Salesforce Community Cloud is 3.3%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Platforms (DXP) Market Share Distribution
Product	Market Share (%)
Adobe Experience Manager	17.7%
Salesforce Community Cloud	3.3%
Other	79.0%

Digital Experience Platforms (DXP)

Featured Reviews

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

Impressive integration of customer behavior with an easy setup and okay support

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

Read full review

Julio Divietro

Customer success manger at Peletex

Helps us with sales management of customer life cycles with good business intelligence

Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud The stability and ease of use are valuable. Additionally, the granularity of the tool provides a great experience because of the several variables we can manage during the process.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the profiling and segmentation."

"Easy to work with the solution."

"Adobe Experience Manager is quite a powerful product that you can use to design files and export them."

"It's a complete package. You don't need to look elsewhere for digital marketing."

"Adobe Experience Manager is pretty stable."

"It is easy to learn. You don't need to be an advanced Java developer."

"The search capability in Adobe Experience Manager is superior, as search capabilities are determined by the metadata, and it also has metadata automation using AI."

"The integration of customer behavior and website setup is impressive."

More Adobe Experience Manager pros

"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."

"All the business intelligence included in the tool gives more information about the cycle of the sales stage."

Cons

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

"The licenses are very expensive."

"There is a feature missing where if content is created on the UAT environment and needs to be transferred or synced to the production environment, there is no direct way of doing the sync."

"A little bit of background knowledge of coding and website structure is required."

"Many people complain about the price as it's one of the most expensive tools."

"Adobe's technical support is so-so."

"The solution's pricing and stability could be improved."

"Tool-wise, the Adobe Experience Manager support team is not very responsive when the user face issues in AEM as a Cloud Service."

More Adobe Experience Manager cons

"The user interface can be improved."

"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."

Pricing and Cost Advice

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"It's really costly."

"Pricing for Salesforce CRM is extremely expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Digital Experience Platforms (DXP) solutions are best for your needs.

See recommendations

868,787 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

13%

Manufacturing Company

Retailer

University

15%

Comms Service Provider

13%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	14

No data available

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

Improvements could be made, though it's difficult to pinpoint because Adobe Experience Manager has been part of my world for the past several years. Many people complain about the price as it's one...

See all answers

What is your primary use case for Adobe Experience Manager?

I am on the Digital Asset Management team and we coordinate projects through Workfront, tracking assets through Workfront and with Adobe Experience Manager. My use cases involve migration within Di...

See all answers

Ask a question

Earn 20 points

Comparisons

OpenText Content Management vs Adobe Experience Manager

Compared 9% of the time

Liferay Digital Experience Platform vs Adobe Experience Manager

Compared 6% of the time

OpenText Web CMS vs Adobe Experience Manager

Compared 6% of the time

Oracle Content Management vs Adobe Experience Manager

Compared 6% of the time

FirstSpirit Enterprise CMS vs Adobe Experience Manager

Compared 6% of the time

More Adobe Experience Manager Competitors

No data available

Product Reports

Buyer's Guide

Adobe Experience Manager

September 2025

Download Adobe Experience Manager product report

Buyer's Guide

Community Platforms

September 2025

Download Salesforce Community Cloud product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud, Adobe CQ5

No data available

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Adobe

Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

Salesforce

Sample Customers

Metra

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA

Buyer's Guide

Adobe Experience Manager vs. Salesforce Community Cloud

September 2025

Free Report: Adobe Experience Manager vs. Salesforce Community Cloud

Find out what your peers are saying about Adobe Experience Manager vs. Salesforce Community Cloud and other solutions. Updated: September 2025.

DOWNLOAD NOW

868,787 professionals have used our research since 2012.

See our Adobe Experience Manager vs. Salesforce Community Cloud report.

See our list of best Digital Experience Platforms (DXP) vendors.

We monitor all Digital Experience Platforms (DXP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.