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Salesforce Community Cloud Reviews

Vendor: Salesforce
4.5 out of 5
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What is Salesforce Community Cloud?

Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.
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Salesforce Community Cloud is the #3 ranked solution in top Community Platforms and #5 ranked solution in top Digital Experience Platforms. PeerSpot users give Salesforce Community Cloud an average rating of 9.0 out of 10. Salesforce Community Cloud is most commonly compared to Zendesk: Salesforce Community Cloud vs Zendesk.
Buyer's Guide
Community Platforms
January 2026
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Helped 881,733 peers since 2012

Salesforce Community Cloud mindshare

Product category:
Community Platforms
As of February 2026, the mindshare of Salesforce Community Cloud in the Community Platforms category stands at 19.0%, up from 16.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Community Platforms Market Share Distribution
ProductMarket Share (%)
Salesforce Community Cloud19.0%
Sprinklr14.8%
Zendesk14.5%
Other51.7%
Community Platforms
 
 
Key learnings from peers

Valuable Features

  • "All the business intelligence included in the tool gives more information about the cycle of the sales stage."
  • "What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."

Room for Improvement

  • "The user interface can be improved."
  • "An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."

Pricing

  • "Pricing for Salesforce CRM is extremely expensive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Community Platforms Buyer's Guide for additional reliable information.

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Salesforce Community Cloud customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA

Related questions

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Product Categories

Product Categories
Community Platforms
Digital Experience Platforms (DXP)

Popular Comparisons

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Salesforce Community Cloud Reviews Summary
Author infoRatingReview Summary
Customer success manger at Peletex4.5We use Salesforce Community Cloud primarily for managing customer life cycles in sales. Its valuable features include stability, ease of use, and impressive granularity. However, the user interface for screenshots is outdated and could benefit from updates.
Associate Vice President at Onnivation3.5No summary available