Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I would rate the technical support from Riverbed as nine out of ten.
Riverbed's support is good in terms of response time and knowledge.
We contacted the support team, and they resolved it within a couple of hours.
Alluvio Aternity and Nexthink are both scalable solutions that work well with large organizations of over 100,000 users globally.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Stability is not the deciding factor; it is more about how a tool fits the use case and integrates at an enterprise level.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
The integration of AI agents could enhance these tools further, replacing traditional agents and plugins.
If one agent can do end-user activity monitoring and act as an EDR, then it would be better for the end-user, allowing easy avoidance of installing multiple agents on their machines.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
Riverbed is costly in the Indian market
The reporting part of Alluvio Aternity is good; it is granular, user-friendly, and easy to use.
Alluvio Aternity provides predictive analysis and trend analysis for IT teams to evaluate the performance of hardware and applications.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 12.5% |
| Alluvio Aternity | 4.8% |
| Other | 82.7% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Alluvio Aternity full-spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at scale from employee devices, every type of business application, and your cloud-native application service.
It also helps you resolve issues quickly by showing you response time breakdown between client device, network, and application back ends. Aternity provides AI-powered visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app, whether it runs on a virtual, physical, or mobile device.
Aternity Features
Aternity has many valuable features, including:
Aternity Benefits
Some of the biggest advantages the Aternity offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Aternity users.
PeerSpot user Ryan P., Head of Cyber Security Engineering & Oversight at a media company, says, "The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."
An Endpoint Administration Manager at a financial services firm mentions, “It gives you the ability to filter the comparison by geography, industry, or company size.” He also adds, “We have absolutely seen ROI. It's really given us a very high level of visibility that we've just not ever had.”
A Regional Network Manager at a recruiting/HR firm comments, "Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."
A Sr. IT Manager at a manufacturing company states, "The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
We monitor all Digital Experience Monitoring (DEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
