

Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
I would rate the technical support from Riverbed as nine out of ten.
Riverbed's support is good in terms of response time and knowledge.
We contacted the support team, and they resolved it within a couple of hours.
The customer support for ThousandEyes is very proactive and supportive.
Alluvio Aternity and Nexthink are both scalable solutions that work well with large organizations of over 100,000 users globally.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
Stability is not the deciding factor; it is more about how a tool fits the use case and integrates at an enterprise level.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
The integration of AI agents could enhance these tools further, replacing traditional agents and plugins.
If one agent can do end-user activity monitoring and act as an EDR, then it would be better for the end-user, allowing easy avoidance of installing multiple agents on their machines.
Incidents should be alerted on and traced early, before they escalate to full outages.
Detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
I would rate the pricing for Alluvio Aternity as a higher price.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
Alluvio Aternity provides predictive analysis and trend analysis for IT teams to evaluate the performance of hardware and applications.
The reporting part of Alluvio Aternity is good; it is granular, user-friendly, and easy to use.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
With ThousandEyes being able to detect and monitor this, it's fantastic for me. It reduces the workload and also reduces errors in trying to figure out where there is internet downtime, low visibility, or other incidents.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 11.5% |
| Alluvio Aternity | 5.6% |
| Other | 82.9% |


| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
Alluvio Aternity offers detailed insights into user experience, device health, and application response times. It provides real-time data and visibility for enhanced performance and incident management with customizable monitoring and flexible integration.
Alluvio Aternity is a robust monitoring tool designed for detailed environmental insights, dashboards, and trend analysis that help optimize application performance and incident management. Users benefit from its real-time data, which aids proactive troubleshooting by providing visibility into end-user devices. Custom dashboards, benchmarks, and flexible Tableau integration facilitate easy data manipulation, ensuring comprehensive monitoring of standard and custom applications. While the interface complexity and desire for simpler monitor building pose challenges, Aternity remains a valuable resource for digital experience monitoring and performance assessment, particularly for platforms like Microsoft Teams, SharePoint, and Office 365.
What are the key features of Alluvio Aternity?Enterprises across industries leverage Alluvio Aternity for end-user activity monitoring and application performance assessment. They use its insights for digital experience monitoring and problem isolation, particularly in environments including remote sites and retail branches, measuring key metrics like CPU and memory usage.
ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.
ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.
What are the key features of ThousandEyes?Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.
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