LogicMonitor and Amazon CloudWatch are highly competitive products in the IT infrastructure monitoring category. LogicMonitor has an upper hand due to its advanced dashboard capabilities and customizability.
Features: LogicMonitor's interactive dashboards provide quick insights and customization through powerful logic modules. Additionally, its Google Maps widget offers geographical visualizations, while granular alert tuning empowers users to manage alerts efficiently. Amazon CloudWatch, integrated deeply into the AWS ecosystem, excels in infrastructure monitoring, workload management, and providing log analytics for AWS-based environments.
Room for Improvement: LogicMonitor could enhance its mapping features to support suppression relationships and improve network topology visualization. Better visual reporting and API integrations are also desired. Amazon CloudWatch would benefit from improving its dashboard user experience, supporting hybrid environment integration, and expanding to accommodate non-AWS systems more effectively.
Ease of Deployment and Customer Service: LogicMonitor supports diverse deployment scenarios across public, private, and hybrid clouds, with strong customer service praised for direct engineer interaction. Amazon CloudWatch is tailored for AWS public cloud deployments with integrated AWS service support. However, it lacks the personalized customer service approach found with LogicMonitor.
Pricing and ROI: LogicMonitor offers competitive pricing under a straightforward licensing model, delivering high ROI through operational efficiencies and reduced false alerts. Amazon CloudWatch follows a pay-as-you-go plan aligned with AWS, proving cost-effective for low usage but potentially expensive for larger projects. LogicMonitor is well-suited for users seeking substantial cost savings and productivity gains, while CloudWatch serves existing AWS customers best who want to optimize their AWS resource management.
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
Customer support is on point and very well trained.
Amazon CloudWatch's scalability is managed by AWS.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.
Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage.
Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
Overall, the pricing of Amazon CloudWatch is very expensive.
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
Being an inbuilt solution from AWS, it saves time on installation, setup, and maintenance.
The best features of Amazon CloudWatch need to improve visibility into the network because when using hundreds of network resources such as transit gateway, VPNs, routers, route tables, and firewalls, it does not give many details in a structured manner.
I like its filtering capability and its ability to give the cyber engine insights.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
| Product | Market Share (%) |
|---|---|
| Amazon CloudWatch | 1.7% |
| LogicMonitor | 0.8% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.
Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.
What features does Amazon CloudWatch offer?Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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