Amazon OpenSearch Service vs New Relic comparison

Amazon OpenSearch Service

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Executive SummaryUpdated on Feb 22, 2026

New Relic and Amazon OpenSearch Service both compete in the application performance monitoring and data analytics fields. New Relic appears to have the upper hand in application performance monitoring due to its comprehensive features for real-time transaction monitoring and operational collaboration. However, Amazon OpenSearch excels in search and analytics, particularly for real-time log analysis within the AWS ecosystem.

Features: New Relic offers real-time monitoring, rich data insights, and easy installation, making it effective for troubleshooting and collaborative application performance management. It supports a wide range of plugins and integrates seamlessly into DevOps strategies. Amazon OpenSearch Service stands out with its integration with AWS, offering efficient query handling, scalability, and managed service flexibility, which is ideal for managing large datasets and creating detailed analytics dashboards.

Room for Improvement: New Relic users have highlighted issues with its pricing model, data privacy, and the complexity of its alerting features. There is also a demand for more granular control over monitoring parameters and enhanced mobile support. Amazon OpenSearch Service could improve in configuration flexibility, provide better real-time analytics dashboards, and address user concerns about its high costs for large data usage.

Ease of Deployment and Customer Service: New Relic supports hybrid and on-premises deployments, often praised for its responsive customer service and comprehensive educational resources. Its deployment is straightforward, favoring cloud environments. Amazon OpenSearch Service, integrated within AWS, enjoys seamless public cloud deployment and efficient customer support, although service experiences can vary based on scenario complexity.

Pricing and ROI: New Relic's pricing is considered high, particularly as data volumes increase, but users find value in its extensive features, leading to a high ROI through enhanced troubleshooting and reduced downtime. Amazon OpenSearch Service is economical for smaller data volumes with its pay-as-you-go model, offering savings on management overheads but becoming costly at larger scales, aligned with its AWS-native service advantages.

To learn more, read our detailed Amazon OpenSearch Service vs. New Relic Report (Updated: November 2026).

Amazon OpenSearch Service vs. New Relic

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon OpenSearch Service

Ranking in Application Performance Monitoring (APM) and Observability

29th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Log Management (17th), Search as a Service (3rd)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon OpenSearch Service is 0.8%, down from 1.8% compared to the previous year. The mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
Amazon OpenSearch Service	0.8%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Md. Shahariar Hossen

Senior Software Engineer at Cefalo

Event tracking has become smoother and data analytics provide clear insights for user actions

Amazon OpenSearch Service is not providing the processing feature directly. From Amazon OpenSearch Service, we are actually maintaining the AWS SQS, the queue service, which is responsible for providing information about what data has to be modified. So using that SQS, we're actually providing it, but we're not directly using Amazon OpenSearch Service for keeping data to other data pipeline thing. So far we didn't use it for any machine learning purposes, but in future, we have plans to extend or implement this feature. Since AWS itself is secure and Amazon OpenSearch Service is a part of this entire ecosystem, it becomes much easier for security purposes. From the validation point of view, Amazon OpenSearch Service itself provides easy to communicate APIs and up-to-date documents, which is much beneficial. For example, if I'm missing anything, I can directly go and check the documentation. That is actually much easier. I would rate it as really good so far. It's much faster. For our local machine, we can also use a kind of replica of Amazon OpenSearch Service just for development purposes. That is another good feature. I would say for the encryption thing and also the user access control management, it's much faster. For some of these hashing algorithms, it also worked really well so far. To be honest, I didn't find any places where it can be improved. However, I think they could provide more abstraction. For example, still for searching, we have to write down the queries in a specific manner, such as for a specific JSON structure or in a specific way. Otherwise, they don't provide us the actual results. For at least this purpose, I think abstraction could be a bit easier or a bit improved. Other than that, right now there is the age of AI, so some kind of prompting could also work, but I'm not sure how it could be integrated. As a user, lower prices or reasonable pricing is always better. Those can be improved as well. However, it is good that most of the services including Amazon OpenSearch Service actually provide pay as you go pricing. So if there were a bit lower version or a bit less payment methodology, it might be much better.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Amazon Elasticsearch are ease of use, native JSON, and efficiency. Additionally, handles many use cases and search grammar was useful."

"AWS has now made our life easy."

"In case there is a failure, Elastic manages everything well, and there no major downtime."

"Regarding valuable features of the solution, we found with the process, which we have used in both cases where we used the solution that while you're seeing the streaming of data, you can analyze in the initial phase what sort of data you are streaming and whether it is valuable."

"They have the good documentation in the help text and that is the reason the Amazon Elasticsearch is the perfect solution for the current market."

"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"

"The customer service is excellent, rated nine out of ten."

"Our customers have seen tangible benefits from Amazon OpenSearch Service, especially in terms of their applications running smoothly, so they do get a return on investment."

More Amazon OpenSearch Service pros

"It integrates everything, which is awesome."

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

"New Relic always gets new things done."

"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."

"The technical support is quite good."

"The solution makes it very easy to have a holistic view."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."

More New Relic pros

Cons

"In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle the data."

"The pricing aspect is a concern. The service is way too costly. For the past month, I used only 30 to 40 MB of data, and the cost was $500. AWS could improve pricing."

"The configuration should be more straightforward because we had to select a lot of things."

"They can enhance data visualization."

"Amazon Elasticsearch can improve the bullion in the near search and the ease of integration with Kibana. Additionally, there could be more flexibility in the configuration and documentation."

"There is the problem with the database. Amazon only provides the host to run to our applications bias, but there is no option to manage the database within the Elasticsearch product."

"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."

"One improvement I would like to see is support for auto-scaling."

More Amazon OpenSearch Service cons

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"New Relic can be improved by incorporating an automated incident analysis solution."

"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."

"It’s generally stable, but last year it was a little flaky."

"The price could improve."

"Mobile APP's Performance Monitoring."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"One issue – there is no option for live chat or phone support."

More New Relic cons

Pricing and Cost Advice

"There is a community edition available and the price of the commercial offering is reasonable."

"The solution is not expensive, but priced averagely, I will say."

"Compared to other cloud platforms, it is manageable and not very expensive."

"You only pay for what you use."

"The pricing and licensing are too high."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"Comparatively, the pricing is expensive."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"I loved this product, but we can no longer afford it, so we dropped it."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

What is your experience regarding pricing and costs for Amazon OpenSearch Service?

I would consider the pricing as a six based on how much data we are handling; if we handle minimal data, it's cheap, but for large data, it becomes costly. Our clients usually pay between $1,000 to...

What needs improvement with Amazon OpenSearch Service?

What is your primary use case for Amazon OpenSearch Service?

Amazon OpenSearch Service is a user-friendly version of Elasticsearch, as per my understanding. I have been using it for our volunteer management system where around 5,000 to 6,000 users are using ...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

Azure AI Search vs Amazon OpenSearch Service

Comparisons

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Compared 5% of the time

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Compared 4% of the time

Datadog vs Amazon OpenSearch Service

Compared 4% of the time

Amazon CloudWatch vs Amazon OpenSearch Service

Compared 4% of the time

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Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

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Product Reports

Amazon OpenSearch Service

November 2026

Download Amazon OpenSearch Service product report

Download New Relic product report

October 2026

Also Known As

Amazon Elasticsearch Service

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Amazon OpenSearch Service provides scalable and reliable search capabilities with efficient data processing, supporting easy domain configuration and integration with numerous systems for enhanced performance.

Amazon OpenSearch Service offers advanced features for handling JSON, diverse search grammars, quick historical data retrieval, and ultra-warm storage. It also includes customizable dashboards and seamless tool integration for large enterprises. With its managed infrastructure, OpenSearch Service supports efficient system analysis and business analytics, improving overall performance and flexibility. Despite these features, areas like configuration complexity, lack of auto-scaling, and integration with Kibana require attention. Users seek enhanced documentation, better pricing options, and more flexible data handling. Desired improvements include default filters, mapping configuration, and alerting capabilities. Enhanced data visualization and Compute Optimizer Service integration are also recommended for future updates.

What features define Amazon OpenSearch Service?

Scalable Search: Offers reliable search capabilities across vast datasets.
JSON Handling: Supports efficient management of JSON data.
Ultra-warm Storage: Enables cost-effective historical data retrieval.
Dashboard Customization: Supports tool integration and tailored visuals.
System Upgrades: Allows for seamless infrastructure upgrades.

What benefits and ROI should users consider?

Performance Enhancement: Significant improvement in search and data retrieval.
Cost-Effectiveness: Provides a cloud-native solution optimized for AWS environments.
Comprehensive Analytics: Delivers detailed insights for business applications.

Amazon OpenSearch Service is utilized in various industries for log management, data storage, and search capabilities. It supports infrastructure and embedded management, analyzing logs from AWS Lambda, Kubernetes, and other services. Companies use it for application debugging, monitoring security and performance, and customer behavior analysis, integrating it with tools like DynamoDB and Snowflake for a cost-effective solution.

Amazon Web Services (AWS)

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

VIDCOIN, Wyng, Yellow New Zealand, zipMoney, Cimri, Siemens, Unbabel

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club