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Amazon WorkSpaces vs Horizon Cloud Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon WorkSpaces
Ranking in Virtual Desktop Infrastructure (VDI)
9th
Ranking in Desktop as a Service (DaaS)
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Horizon Cloud Service
Ranking in Virtual Desktop Infrastructure (VDI)
12th
Ranking in Desktop as a Service (DaaS)
4th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Amazon WorkSpaces is 1.8%, up from 0.7% compared to the previous year. The mindshare of Horizon Cloud Service is 2.5%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Market Share Distribution
ProductMarket Share (%)
Amazon WorkSpaces1.8%
Horizon Cloud Service2.5%
Other95.7%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

Sachin Narvekar - PeerSpot reviewer
Technical Lead, AWS at a tech vendor with 10,001+ employees
Migration to cloud for secure and shared workspaces enhances productivity
There could be an end-to-end tool similar to AWS Transform that helps from assessment to migration. A single orchestrator tool could assist with discovery, implementation, and image building for Amazon WorkSpaces. O365 and other Microsoft products can become problematic at times, and there are some network health-related issues that appear occasionally regarding functionality inside Amazon WorkSpaces.
SivaKuppala - PeerSpot reviewer
Enterprise Architect at Wipro Limited
Centralized management enhances multi-cloud flexibility with cost efficiency improvements
The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help. Improvements in application performance, especially for resource-heavy applications like intensive 3D workloads, are needed. More built-in automation for routine tasks like patching and upgrading could reduce administrative effort.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has good speed and connects well with computers."
"Amazon WorkSpaces Pools is a new solution that allows a group of users to use shared workspaces."
"The infrastructure is readily available, with minimal latency, which each user can benefit from."
"The most valuable feature is the mobility. I can use it anywhere."
"Performance and scalability are valuable features."
"The best thing about Amazon WorkSpaces is the security it provides."
"The most valuable features are easy provisioning, an active directory, and mobile access."
"Amazon WorkSpaces is very fast."
"Horizon Cloud Service provides deployment flexibility across multiple clouds with a scalable architecture that easily scales virtual desktops and applications up or down based on demand."
"The interface is much easier to use compared to Microsoft and other VDI vendors that are well known on the market. I like VMware so much more than the others. With Horizon Cloud, you don't need to spend a lot of money upfront to buy the infrastructure. You can use it the on the cloud, so it lowers the barriers to entry. It's easier to test it and get started. Some clients stay in the cloud, but others prefer to go on-premise. It depends on the nature of the client."
"The product’s on-premise version has the ability to create an image of any updates or changes in the system."
"The tool remains pretty stable."
"The main benefit of Horizon Cloud Service is that it is cloud-based, allowing our organization to leverage the service without having to manage all infrastructure directly."
"The most valuable feature of VMware Horizon Cloud is all of its capabilities together."
"The most valuable feature of VMware Horizon Cloud is the ability to manage a great number of desktops at once and the remote access for users that are working from outside of the office or from different offices in the country."
"VMware Horizon Cloud is easy to use and the full development cloud is very good. The main features of VMware are included. It's a cloud-based virtual desktop infrastructure software that allows you to permit the virtual desktops and applications to any device from the single unified management control. These are managed from the dedicated remote session desktop."
 

Cons

"Its features for the hardware version could work faster."
"The product needs to improve its pricing. It should also improve corporate identity management and single sign-on."
"There is always scope of improvement in the stability."
"Amazon WorkSpaces needs to improve its pricing."
"Making it more self-service friendly would be the implement I'd be looking for. When we have to add new applications, we have to go through the IT to do that, and they need to do some configuration changes. I believe they have to reevaluate the computation and storage and the memory. So this is this is something that as an unrequired and should be changed. Also, the initial start time takes couple of minutes and it is easy for get distracted during the time. So if it can reduce the start time to a reasonable start of time to a reasonable time of five to ten seconds. That will be great."
"The solution lacks a shadow mode option, and it needs to have it."
"You cannot install external applications without doing some additional configurations inside the solution as opposed to your normal desktop or laptop."
"I would say that it is a little complex to configure."
"In the design phase, sometimes the tools for designing Horizon solutions have issues when they're calculating the number of nodes and platforms needed to support the VDI systems."
"Logging into VMware Horizon Cloud could be made easier. Additionally, the VMs could be better in their performance."
"The cost of Horizon Cloud Service is high, however, it could be optimized. The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."
"There should be more emphasis on the Workspace One access part of the solution. This is essentially identity management provided with Horizon. There needs to be some kind of integration because you are able to have all of these desktops on any device, but you have to have this other component to make it easier from a single sign-on perspective. That's why there should be an emphasis on Workspace One access. It actually comes free with the product, but people don't really know how powerful it can be."
"The licensing model is complex, particularly for hybrid deployments, and simplifying it could help."
"It can be very expensive to scale up because each part of scaling up requires you to have new components of the infrastructure."
"The application remoting features have some room for improvement."
"The product has a lot of bugs."
 

Pricing and Cost Advice

"On a scale of one to ten, where one is low and ten is a high price, I rate the pricing a two."
"They have hourly and monthly pricing, and because our use case is, more of a sporadic use, so I go for hourly pricing. Again, the details of the pricing is handled by the procurement. From an end user perspective, pay as you use hourly is suitable"
"I think that the price can be lower. We have cases where the customer needs to have lower costs. So since we don't have options, like, shadow mode, they need to decrease pricing or have other models for reduced pricing."
"It is very expensive."
"The solution is expensive."
"The bundle works out to be approximately $20.00 per month."
"We need to spend some amount for the support. Without money, they won't respond."
"The pricing is based on consumption. You pay for each process based on the transactions you make."
"For what you get, it is very compelling. You've got to look at the total cost of ownership of this type of piece of software in terms of being able to utilize it as a cloud service. I don't have to run everything on-premises. When you look at the total cost of just being able to use it and then being able to point it to any public or private cloud, it is very compelling. You have one less thing to manage."
"It is too expensive as compared to other solutions because of which we don't use it that much. We tend to go more for Hyper-V or Azure just because VMware licensing is quite up there. We sway people away from VMware Horizon Cloud. We have some clients who already have it. They stay on it for a little while, and then most of them end up moving off when we provide them a better solution that isn't as license heavy cost-wise."
"VMware Horizon Cloud is a low-cost solution. The model that they have is consumption-based. However, some features are expensive."
"Initially, the product is cheap, but it starts to get expensive when users try to scale out."
"There is a license required for the use of this solution and there are different tier levels available."
"I rate VMware Horizon Cloud pricing a ten out of ten."
"VMware Horizon Cloud is an expensive solution. This solution is approximately 30 percent more than Microsoft Azure Cloud. There can be extra costs."
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Top Industries

By visitors reading reviews
Performing Arts
18%
Manufacturing Company
10%
Government
10%
Computer Software Company
9%
Manufacturing Company
11%
Performing Arts
10%
Media Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise10
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What do you like most about Amazon WorkSpaces?
Performance and scalability are valuable features.
What is your experience regarding pricing and costs for Amazon WorkSpaces?
For Amazon WorkSpaces pricing, I think it is affordable; it is a final decision made through the management part. I am not satisfied with the billing part because sometimes it bills for huge usage ...
What needs improvement with Amazon WorkSpaces?
Desired improvements for Amazon WorkSpaces include faster and more flexible image updates, incremental image updates, patch-only updates, and a much faster push of software configuration changes to...
What is your experience regarding pricing and costs for VMware Horizon Cloud?
The cost is considered normal, not remarkable but not outrageous. In terms of expense, compared to other virtualization products, I would rate it as a six.
What needs improvement with VMware Horizon Cloud?
The licensing model needs to be adjusted, as a cloud license is currently required even for on-premises devices. Horizon Cloud Service should continue improving their protocol and work with other h...
 

Also Known As

WorkSpaces
VMware Horizon Cloud, VMware Horizon DaaS
 

Overview

 

Sample Customers

GrubHub, Endemol Shine Nederland, CMC Property Services
Marriott, Sprint
Find out what your peers are saying about Amazon WorkSpaces vs. Horizon Cloud Service and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.