AppSense [EOL] vs Ivanti ITSM comparison

Why PeerSpot?

The compared AppSense [EOL] and Ivanti ITSM solutions aren't in the same category. Ivanti ITSM is ranked #10 in HDS , with an average rating of 8.2, and holds a 1.9% mindshare. Additionally, 100% of AppSense [EOL] users are willing to recommend the solution, compared to 94% of Ivanti ITSM users who would recommend it.

AppSense [EOL]

Read 1 AppSense [EOL] review

100% willing to recommend

Ivanti ITSM

Read 22 Ivanti ITSM reviews

5,144 Views
3,035 Comparison Views

94% willing to recommend

AppSense [EOL]

Ivanti ITSM

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppSense [EOL]

Average Rating

9.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti ITSM

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (10th), Process Automation (14th), IT Service Management (ITSM) (10th)

Featured Reviews

reviewer2019633

Director at a tech services company with 1,001-5,000 employees

It has customization features, lets you do network redirects via the DNS, and is stable and scalable

An area for improvement in AppSense is pricing because it's much higher than Citrix and VMware solutions. It's one of the virtualization software that allows user profile virtualization, but you can also find that capability in the lower-priced VMware and Citrix software. AppSense has many features but is more expensive, so it would be better if it had a reduced cost or the solution had more enhanced capabilities. For example, in group policies, you can maintain the redirections and registry settings through the group policy via PolicyPak, another third-party product for managing the group policy. If AppSense could have a configuration similar to what PolicyPak has, then that would make AppSense better. AppSense is OS-based, so when my company purchased it in the past, it could run on Windows 7. Eventually, Ivanti told my company that it no longer supported Windows 7, so my company had to purchase AppSense for Windows 10. In the future, the new version of AppSense should work on different Windows versions.

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Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the customization features of AppSense. It also allows you to push DNS settings, so if you want to redirect a network using the DNS, you can do that from AppSense, which I find beneficial."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"It is easy to set up."

"There is a very good approval hierarchy in place."

"Understand that this product is a great investment."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"HEAT Service Management is a great tool for assets, service desk, and customer service management."

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

More Ivanti ITSM pros

Cons

"An area for improvement in AppSense is pricing because it's much higher than Citrix and VMware solutions. In the future, the new version of AppSense should work on different Windows versions."

"Configuration requirements are extensive, even in basic Service Desk processes."

"Currently, the solution only supports SOAP web services, but a REST interface is on the roadmap and has been confirmed for mid-next year."

"I rate Ivanti Neurons for ITSM an eight out of ten because it has many features but needs some improvements."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"They could provide product integration with popular platforms."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"The process to add fields is time consuming and requires the system to be offline while you apply an Edit Set."

"Because it is so new, the really valuable processes like Release, Availability, and Financial Management are just bare bones."

More Ivanti ITSM cons

Pricing and Cost Advice

"I would rate AppSense pricing as six out of ten because it's an expensive product, and the organization won't buy if it only requires limited configuration."

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The product is affordable for small businesses."

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

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Top Industries

By visitors reading reviews

No data available

Outsourcing Company

10%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

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What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.

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What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

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Compared 3% of the time

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Compared 3% of the time

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Product Reports

No data available

Buyer's Guide

Ivanti ITSM

September 2026

Download Ivanti ITSM product report

Also Known As

No data available

HEAT Service Management, Ivanti Automation

Overview

With AppSense, IT delivers a user experience that that enables knowledge workers to be more productive and effective. They gain exactly what they need to do their jobs - no more and no less.

Ivanti

Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.

Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.

What are the standout features of Ivanti ITSM?

Self-Service Portal: Empowers users to resolve common issues independently.
Automation and AI: Drives efficiency with automated workflows and AI integration.
Service Catalog: Provides a structured offering of service requests and solutions.
Ticketing System: Streamlines incident tracking and resolution processes.
Patch Management: Ensures up-to-date and secure IT environments.

What benefits and ROI should users look for?

Customizability: Enables adaptation to specific IT needs.
Cost Efficiency: Offers scalable solutions without excessive costs.
Third-Party Integration: Facilitates seamless interaction with existing tools.
User-Friendly Interface: Simplifies adoption and day-to-day use.
Scalability: Supports growing and diverse IT requirements.

Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.

Ivanti

Sample Customers

Alstom, Auto Trader, Banner Bank, Baylor Scott & White Health Central Texas, Bolton NHS Foundation Trust, British Columbia School District 67, British Energy, Catholic Church Insurance, Accountants International

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

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