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AppSense [EOL] vs Ivanti ITSM comparison

Why PeerSpot?
The compared AppSense [EOL] and Ivanti ITSM solutions aren't in the same category. Ivanti ITSM is ranked #10 in HDS , with an average rating of 8.2, and holds a 2.1% mindshare. Additionally, 100% of AppSense [EOL] users are willing to recommend the solution, compared to 94% of Ivanti ITSM users who would recommend it.
AppSense [EOL]
Read 1 AppSense [EOL] review
    100% willing to recommend
    Ivanti ITSM
    Read 22 Ivanti ITSM reviews
    • 6,087 Views
    • 3,591 Comparison Views
    94% willing to recommend

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    AppSense [EOL]
    Average Rating
    9.0
    Reviews Sentiment
    7.0
    Number of Reviews
    1
    Ranking in other categories
    No ranking in other categories
    Ivanti ITSM
    Average Rating
    8.2
    Reviews Sentiment
    6.9
    Number of Reviews
    22
    Ranking in other categories
    Help Desk Software (10th), Process Automation (14th), IT Service Management (ITSM) (10th)
     

    Featured Reviews

    reviewer2019633 - PeerSpot reviewer
    reviewer2019633
    Director at a tech services company with 1,001-5,000 employees
    It has customization features, lets you do network redirects via the DNS, and is stable and scalable
    An area for improvement in AppSense is pricing because it's much higher than Citrix and VMware solutions. It's one of the virtualization software that allows user profile virtualization, but you can also find that capability in the lower-priced VMware and Citrix software. AppSense has many features but is more expensive, so it would be better if it had a reduced cost or the solution had more enhanced capabilities. For example, in group policies, you can maintain the redirections and registry settings through the group policy via PolicyPak, another third-party product for managing the group policy. If AppSense could have a configuration similar to what PolicyPak has, then that would make AppSense better. AppSense is OS-based, so when my company purchased it in the past, it could run on Windows 7. Eventually, Ivanti told my company that it no longer supported Windows 7, so my company had to purchase AppSense for Windows 10. In the future, the new version of AppSense should work on different Windows versions.
    Read full review
    reviewer2809476 - PeerSpot reviewer
    reviewer2809476
    Technical Account Manager at a computer software company with 11-50 employees
    Unified endpoint control has improved patch workflows and streamlined remote device management
    I like the patch management side of things in this solution. You can set deployment rings so patches are rolled out in phases rather than hitting everyone at once, which reduces risk. I quite like that feature. I also appreciate the endpoint visibility when you're in the dashboard. You can see device health, the compliance status, software inventory, and other information all in one place without jumping between tools. Ivanti Neurons for ITSM is a key tool and is very important to my service delivery efficiency. Since implementing it and having used it for two years, the ease of use is a significant advantage because it covers Windows, Mac OS, iOS, and Android, so I can operate and manage devices all from the same console. This is good in a mixed device environment. From a Windows perspective, the BitLocker key retrieval feature is very helpful. The analytics and reporting tools in this product are helpful. I can see device health and out-of-warranty status. This is crucial in keeping our environment up to date and secure.
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "I like the customization features of AppSense. It also allows you to push DNS settings, so if you want to redirect a network using the DNS, you can do that from AppSense, which I find beneficial."
    "What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."
    "The solution's installation depends on its customization. It is easy."
    "The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."
    "Understand that this product is a great investment."
    "Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
    "The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."
    "This is an excellent alternative to ServiceNow for smaller companies."
    "Our First Call Close rate for the Service Desk was 70-80% once we got all the workflows and Notes and Question screens populated."
    More Ivanti ITSM pros
     

    Cons

    "An area for improvement in AppSense is pricing because it's much higher than Citrix and VMware solutions. In the future, the new version of AppSense should work on different Windows versions."
    "I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."
    "Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
    "Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."
    "The user interface could be more futuristic and modernized in terms of styling and colors."
    "Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
    "We'd like more integration with solutions like SolarWinds."
    "The support that we're currently getting is just not there."
    "There's a lack of integration with other products. This needs to be improved."
    More Ivanti ITSM cons
     

    Pricing and Cost Advice

    "I would rate AppSense pricing as six out of ten because it's an expensive product, and the organization won't buy if it only requires limited configuration."
    "The product is affordable for small businesses."
    "If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
    "The price is on the higher side. The support is included in the standard licensing fees."
    "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
    "My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."
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    Top Industries

    By visitors reading reviews
    No data available
    Manufacturing Company
    11%
    Outsourcing Company
    11%
    Financial Services Firm
    8%
    Construction Company
    8%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    No data available
    By reviewers
    Company SizeCount
    Small Business11
    Midsize Enterprise3
    Large Enterprise8
     

    Questions from the Community

    Ask a question
    Earn 20 points
    What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
    I think the pricing aspect is cost-efficient.
    See all answers
    What needs improvement with Ivanti Neurons for ITSM?
    Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.
    See all answers
    What is your primary use case for Ivanti Neurons for ITSM?
    I use this product for patch management, remote access, and endpoint control.
    See all answers
     

    Comparisons

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    Compared 35% of the time
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    ServiceNow vs Ivanti ITSM
    Compared 8% of the time
    JIRA Service Management vs Ivanti ITSM Logo
    JIRA Service Management vs Ivanti ITSM
    Compared 5% of the time
    BMC Helix ITSM vs Ivanti ITSM Logo
    BMC Helix ITSM vs Ivanti ITSM
    Compared 3% of the time
    OpenText Operations Orchestration vs Ivanti ITSM Logo
    OpenText Operations Orchestration vs Ivanti ITSM
    Compared 3% of the time
    Zenphi vs Ivanti ITSM Logo
    Zenphi vs Ivanti ITSM
    Compared 3% of the time
    More Ivanti ITSM Competitors
     

    Product Reports

    No data available
    Buyer's Guide
    Ivanti ITSM
    October 2026
    Ivanti ITSM reportDownload Ivanti ITSM product report
     

    Also Known As

    No data available
    HEAT Service Management, Ivanti Automation
     

    Overview

    With AppSense, IT delivers a user experience that that enables knowledge workers to be more productive and effective. They gain exactly what they need to do their jobs - no more and no less.

    Ivanti

    Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.

    Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.

    What are the standout features of Ivanti ITSM?
    • Self-Service Portal: Empowers users to resolve common issues independently.
    • Automation and AI: Drives efficiency with automated workflows and AI integration.
    • Service Catalog: Provides a structured offering of service requests and solutions.
    • Ticketing System: Streamlines incident tracking and resolution processes.
    • Patch Management: Ensures up-to-date and secure IT environments.
    What benefits and ROI should users look for?
    • Customizability: Enables adaptation to specific IT needs.
    • Cost Efficiency: Offers scalable solutions without excessive costs.
    • Third-Party Integration: Facilitates seamless interaction with existing tools.
    • User-Friendly Interface: Simplifies adoption and day-to-day use.
    • Scalability: Supports growing and diverse IT requirements.

    Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.

    Ivanti
     

    Sample Customers

    Alstom, Auto Trader, Banner Bank, Baylor Scott & White Health Central Texas, Bolton NHS Foundation Trust, British Columbia School District 67, British Energy, Catholic Church Insurance, Accountants International
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

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