Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best.
Ivanti ITSM offers powerful AI-enhanced hyper-automation and stellar support for asset and service management. Its robust change management aids server patching, while automation improves infrastructure. However, non-Windows patching, limited integration with products like SolarWinds, and extensive configuration needs are areas for improvement. Improvement is needed in responsiveness, community support, and the self-service portal. Technical support is highly rated, often receiving perfect scores, but more timely responses are encouraged.
