No more typing reviews! Try our Samantha, our new voice AI agent.

ArcSight Security Open Data Platform vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ArcSight Security Open Data...
Ranking in Security Information and Event Management (SIEM)
81st
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
9th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
19
Ranking in other categories
Security Incident Response (2nd)
 

Mindshare comparison

As of August 2026, in the Security Information and Event Management (SIEM) category, the mindshare of ArcSight Security Open Data Platform is 0.3%, up from 0.0% compared to the previous year. The mindshare of Trellix Helix Connect is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Trellix Helix Connect1.3%
ArcSight Security Open Data Platform0.3%
Other98.4%
Security Information and Event Management (SIEM)
 

Featured Reviews

Shitanshu Kumar - PeerSpot reviewer
Senior Director, Products & Solutions at Etek international
Offers insights into past events and future incidents before they occur
I rate the product a nine out of ten. Organizations should evaluate how the solution will impact their organization and align with their security goals rather than solely focusing on the features the solution offers. The capabilities of a solution may vary, and it's essential to prioritize your specific requirements and choose the one that best meets those needs.
reviewer2840397 - PeerSpot reviewer
Associate Cybersecurity Analyst at a tech vendor with 10,001+ employees
Centralized threat triage has improved endpoint control but still needs better cloud insights
Trellix Helix Connect can definitely be improved, especially regarding cloud and SaaS telemetry gaps. It could enhance its native cloud and SaaS telemetry integration. Additionally, sometimes when we open the details of a file, it lacks meta fields altogether, and we must manually ask the user for the meta fields, such as when the file was created, last opened, last updated, and its hash value. Helix does not perform as expected in this regard. There are also many false positives flagged that should not be, and there is no on-premises option for FireEye Helix. Lastly, the GUI and dashboard feel very old-school and legacy, needing improvement, as all competitors have far superior GUIs and UI/UX interfaces. I would add that we have experienced specific problems with session timeouts where we randomly log out from the system after some time and face issues in logging back in. This required us to contact customer service frequently, which is also not very reliable or prompt.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product provides a collective view through the Enterprise Security Manager, offering insights into past events and heuristics about future incidents before they occur and impact the organization."
"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"The pre-built rules and analytics save us a lot of time and have positively impacted my team's workflow because whenever we migrate to a new tool, we basically have to sit for months to form the rules and alerts."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."
"With FireEye Helix, if a customer already uses any of the FireEye endpoint solutions, the response part is very fast and the investigation is also very fast."
"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"The solution is very high-quality and offers a very small number of false positives, so we don't have to get distracted by checking up on false data and making sure nothing is wrong."
 

Cons

"ArcSight Security Open Data Platform needs to improve stability. Support has deteriorated after the acquisition of OpenText. It should also improve market awareness."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"It should have more cloud connectors. It could also be cheaper."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."
"There are some issues such as high CPU utilization that we have experienced in the past whenever we were using Trellix Endpoint Security in the cloud system, which prevented anyone from working properly."
"Regarding areas for improvement with Trellix Helix, I believe that if the integration with AWS and GCP environments could be improved, that would be beneficial."
"Integrations could be improved, and the dashboard could be a little better."
"My advice to others considering Trellix Helix Connect is to proceed only if you are getting competitive pricing; otherwise, it is nothing special and simply offers what many other connectors, such as CrowdStrike, Palo Alto, and Defender, already offer."
 

Pricing and Cost Advice

Information not available
"FireEye Helix is a little expensive."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
"It could be cheaper, but that applies to every product."
"I rate Trellix Helix a five out of ten for pricing."
report
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
908,834 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Comms Service Provider
14%
Financial Services Firm
9%
Construction Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise1
Large Enterprise14
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for FireEye Helix?
Our experience with pricing, setup cost, and licensing has been positive; the setup process was manageable, and the license model was flexible enough to meet our requirements.
What needs improvement with FireEye Helix?
There is little training available for technology teams to master the key features of Trellix Helix Connect, and that could be improved. Reports can be difficult to customize and adapt, and analyzi...
What is your primary use case for FireEye Helix?
Trellix Helix Connect is being managed by my company's infrastructure area to improve information security processes in monitoring, investigating, and minimizing problems and threats to our cloud s...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Information Not Available
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Splunk, IBM, Wazuh and others in Security Information and Event Management (SIEM). Updated: August 2026.
908,834 professionals have used our research since 2012.