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Aspect Unified IP vs Cisco Unified Contact Center Express comparison

Alvaria and Cisco are both solutions in the IVR Systems category. Alvaria is ranked #5, while Cisco is ranked #3. Alvaria holds a 7.5% mindshare in IS, compared to Cisco’s 16.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.
Aspect Unified IP
  • 418 Views
  • 176 Comparison Views
Cisco Unified Contact Cente...
Read 1 Cisco Unified Contact Center Express review
  • 759 Views
  • 395 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aspect Unified IP
Ranking in IVR Systems
5th
Ranking in Contact Center Infrastructure
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (17th)
Cisco Unified Contact Cente...
Ranking in IVR Systems
3rd
Ranking in Contact Center Infrastructure
4th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the IVR Systems category, the mindshare of Aspect Unified IP is 7.5%, up from 1.9% compared to the previous year. The mindshare of Cisco Unified Contact Center Express is 16.2%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IVR Systems Mindshare Distribution
ProductMindshare (%)
Cisco Unified Contact Center Express16.2%
Aspect Unified IP7.5%
Other76.3%
IVR Systems
 

Featured Reviews

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GR
Gamil Radman
Operation Director at Dammam University
Interactive voice response and automatic call distribution help to improve our customer service
Our primary use case is for customer service, in higher education and healthcare This solution provides uni-channel service support and is fully integrated with our DB. The new Cisco Finesse is really amazing. The most valuable features of this solution are the IVR (Interactive voice response)…
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Top Industries

By visitors reading reviews
No data available
Insurance Company
25%
Comms Service Provider
9%
Government
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP Logo
Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP
Compared 37% of the time
Cisco Unified Contact Center Enterprise vs Aspect Unified IP Logo
Cisco Unified Contact Center Enterprise vs Aspect Unified IP
Compared 15% of the time
Avaya Infinity Platform vs Aspect Unified IP Logo
Avaya Infinity Platform vs Aspect Unified IP
Compared 13% of the time
TeleWare Interactive Voice Response vs Aspect Unified IP Logo
TeleWare Interactive Voice Response vs Aspect Unified IP
Compared 11% of the time
Genesys Cloud CX vs Aspect Unified IP Logo
Genesys Cloud CX vs Aspect Unified IP
Compared 9% of the time
More Aspect Unified IP Competitors
Five9 vs Cisco Unified Contact Center Express Logo
Five9 vs Cisco Unified Contact Center Express
Compared 16% of the time
Verint IVR and Voice Self-Service vs Cisco Unified Contact Center Express Logo
Verint IVR and Voice Self-Service vs Cisco Unified Contact Center Express
Compared 12% of the time
Genesys Cloud CX vs Cisco Unified Contact Center Express Logo
Genesys Cloud CX vs Cisco Unified Contact Center Express
Compared 10% of the time
NICE CXone vs Cisco Unified Contact Center Express Logo
NICE CXone vs Cisco Unified Contact Center Express
Compared 9% of the time
Cisco Unified Customer Voice Portal (Unified CVP) vs Cisco Unified Contact Center Express Logo
Cisco Unified Customer Voice Portal (Unified CVP) vs Cisco Unified Contact Center Express
Compared 7% of the time
More Cisco Unified Contact Center Express Competitors
 

Product Reports

Buyer's Guide
Contact Center Platforms
March 2026
Aspect Unified IP reportDownload Aspect Unified IP product report
Buyer's Guide
Contact Center Infrastructure
March 2026
Cisco Unified Contact Center Express reportDownload Cisco Unified Contact Center Express product report
 

Also Known As

Unified IP
CCX
 

Overview

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Alvaria

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

Cisco
 

Sample Customers

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
See our list of best IVR Systems vendors and best Contact Center Infrastructure vendors.

We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.