Cisco Unified Contact Center Express Reviews

Name: Cisco Unified Contact Center Express
Brand: Cisco
Rating: 4.5 (1 reviews)

Vendor: Cisco

4.5 out of 5

1 review
100% willing to recommend

Leave a review

What is Cisco Unified Contact Center Express?

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

Get the Contact Center Infrastructure Buyer's Guide and find out what your peers are saying about Cisco Unified Contact Center Express, NICE CXone, Five9 and more!

Cisco Unified Contact Center Express is the #3 ranked solution in top IVR Systems and #4 ranked solution in top Contact Center Infrastructure solutions. PeerSpot users give Cisco Unified Contact Center Express an average rating of 9.0 out of 10. Cisco Unified Contact Center Express is most commonly compared to NICE CXone: Cisco Unified Contact Center Express vs NICE CXone. Cisco Unified Contact Center Express is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a insurance company, accounting for 23% of all views.

Buyer's Guide

Contact Center Infrastructure

February 2026

Get the category report

Helped 881,821 peers since 2012

Cisco Unified Contact Center Express mindshare

Product category:

As of February 2026, the mindshare of Cisco Unified Contact Center Express in the IVR Systems category stands at 16.5%, up from 8.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IVR Systems Market Share Distribution
Product	Market Share (%)
Cisco Unified Contact Center Express	16.5%
Nuance IVR	13.2%
Cisco Unified Customer Voice Portal (Unified CVP)	9.7%
Other	60.6%

IVR Systems

Key learnings from peers

Valuable Features

"This solution provides uni-channel Service support and is fully integrated with our DB."

Room for Improvement

"This solution could be improved with better support for higher education and healthcare."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Contact Center Infrastructure Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Insurance Company

23%

Financial Services Firm

11%

Comms Service Provider

Government

Computer Software Company

Manufacturing Company

Educational Organization

Performing Arts

Outsourcing Company

University

Hospitality Company

Legal Firm

Healthcare Company

Construction Company

Wholesaler/Distributor

Logistics Company

Energy/Utilities Company

Marketing Services Firm

Media Company

Non Profit

Recreational Facilities/Services Company

Retailer

Compare Cisco Unified Contact Center Express with alternative products

Learn more about Cisco Unified Contact Center Express

Cisco Unified Contact Center Express was previously known as CCX.

Cisco Unified Contact Center Express customers

Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.