Cisco Unified Contact Center Express vs Nuance IVR comparison

Cisco and Nuance are both solutions in the IVR Systems category. Cisco is ranked #3, while Nuance is ranked #2. Cisco holds a 16.7% mindshare in IS, compared to Nuance’s 13.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Nuance users who would recommend it.

Cisco Unified Contact Cente...

Read 1 Cisco Unified Contact Center Express review

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341 Comparison Views

100% willing to recommend

Nuance IVR

Read 1 Nuance IVR review

457 Views
434 Comparison Views

100% willing to recommend

Cisco Unified Contact Cente...

Nuance IVR

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Contact Cente...

Ranking in IVR Systems

3rd

Average Rating

9.0

Number of Reviews

Ranking in other categories

Contact Center Infrastructure (3rd)

Nuance IVR

Ranking in IVR Systems

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IVR Systems category, the mindshare of Cisco Unified Contact Center Express is 16.7%, up from 8.2% compared to the previous year. The mindshare of Nuance IVR is 13.2%, down from 34.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IVR Systems Market Share Distribution
Product	Market Share (%)
Nuance IVR	13.2%
Cisco Unified Contact Center Express	16.7%
Other	70.1%

IVR Systems

Featured Reviews

Gamil Radman

Operation Director at Dammam University

Interactive voice response and automatic call distribution help to improve our customer service

Our primary use case is for customer service, in higher education and healthcare This solution provides uni-channel service support and is fully integrated with our DB. The new Cisco Finesse is really amazing. The most valuable features of this solution are the IVR (Interactive voice response)…

Read full review

it_user1014

CTO at a tech company with 51-200 employees

The most complete and effective voice recognition offering

* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…

Read full review

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Top Industries

By visitors reading reviews

Insurance Company

23%

Financial Services Firm

12%

Government

Computer Software Company

Financial Services Firm

13%

Insurance Company

11%

University

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Five9 vs Cisco Unified Contact Center Express

Compared 14% of the time

Genesys Cloud CX vs Cisco Unified Contact Center Express

Compared 13% of the time

Verint IVR and Voice Self-Service vs Cisco Unified Contact Center Express

Compared 12% of the time

NICE CXone vs Cisco Unified Contact Center Express

Compared 12% of the time

Aspect Unified IP vs Cisco Unified Contact Center Express

Compared 6% of the time

More Cisco Unified Contact Center Express Competitors

NICE CXone vs Nuance IVR

Compared 23% of the time

Cisco Unified Customer Voice Portal (Unified CVP) vs Nuance IVR

Compared 20% of the time

Verint IVR and Voice Self-Service vs Nuance IVR

Compared 19% of the time

Voxeo Prophecy vs Nuance IVR

Compared 11% of the time

Phonexia Speech Platform vs Nuance IVR

Compared 10% of the time

More Nuance IVR Competitors

Also Known As

CCX

No data available

Overview

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

Cisco

Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.

Nuance

Sample Customers

Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.

Home Credit Bank, Acer America

See our list of best IVR Systems vendors.

We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.