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Concentrix vs Nuance IVR comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Concentrix
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Success Management (5th), IT Support Services (2nd)
Nuance IVR
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
IVR Systems (2nd)
 

Mindshare comparison

Concentrix and Nuance IVR aren’t in the same category and serve different purposes. Concentrix is designed for IT Support Services and holds a mindshare of 19.9%, down 24.3% compared to last year.
Nuance IVR, on the other hand, focuses on IVR Systems, holds 13.0% mindshare, down 33.7% since last year.
IT Support Services Mindshare Distribution
ProductMindshare (%)
Concentrix19.9%
Tech Mahindra Service Desk19.5%
DXC Service Desk Services15.7%
Other44.900000000000006%
IT Support Services
IVR Systems Mindshare Distribution
ProductMindshare (%)
Nuance IVR13.0%
Cisco Unified Contact Center Express16.2%
Cisco Unified Customer Voice Portal (Unified CVP)9.9%
Other60.9%
IVR Systems
 

Featured Reviews

Use Concentrix?
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it_user1014 - PeerSpot reviewer
CTO at a tech company with 51-200 employees
The most complete and effective voice recognition offering
* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
University
11%
Comms Service Provider
9%
Financial Services Firm
9%
Insurance Company
12%
University
10%
Real Estate/Law Firm
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Convergys, ServiceSource
No data available
 

Overview

 

Sample Customers

DIRECTV
Home Credit Bank, Acer America