Cisco Unified Contact Center Express vs Syntellect Communications Portal comparison

Cisco and Enghouse Interactive are both solutions in the IVR Systems category. Cisco is ranked #3, while Enghouse Interactive is ranked #8. Cisco holds a 16.2% mindshare in IS, compared to Enghouse Interactive’s 4.8% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Cisco Unified Contact Cente...

Read 1 Cisco Unified Contact Center Express review

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395 Comparison Views

100% willing to recommend

Syntellect Communications P...

145 Views
145 Comparison Views

Cisco Unified Contact Cente...

Syntellect Communications P...

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Contact Cente...

Ranking in IVR Systems

3rd

Average Rating

9.0

Number of Reviews

Ranking in other categories

Contact Center Infrastructure (4th)

Syntellect Communications P...

Ranking in IVR Systems

8th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IVR Systems category, the mindshare of Cisco Unified Contact Center Express is 16.2%, up from 8.8% compared to the previous year. The mindshare of Syntellect Communications Portal is 4.8%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IVR Systems Mindshare Distribution
Product	Mindshare (%)
Cisco Unified Contact Center Express	16.2%
Syntellect Communications Portal	4.8%
Other	79.0%

IVR Systems

Featured Reviews

Gamil Radman

Operation Director at Dammam University

Interactive voice response and automatic call distribution help to improve our customer service

Our primary use case is for customer service, in higher education and healthcare This solution provides uni-channel service support and is fully integrated with our DB. The new Cisco Finesse is really amazing. The most valuable features of this solution are the IVR (Interactive voice response)…

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Top Industries

By visitors reading reviews

Insurance Company

25%

Comms Service Provider

Government

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Five9 vs Cisco Unified Contact Center Express

Compared 16% of the time

Verint IVR and Voice Self-Service vs Cisco Unified Contact Center Express

Compared 12% of the time

Genesys Cloud CX vs Cisco Unified Contact Center Express

Compared 10% of the time

NICE CXone vs Cisco Unified Contact Center Express

Compared 9% of the time

Cisco Unified Contact Center Enterprise vs Cisco Unified Contact Center Express

Compared 9% of the time

More Cisco Unified Contact Center Express Competitors

Nuance IVR vs Syntellect Communications Portal

Compared 33% of the time

More Syntellect Communications Portal Competitors

Product Reports

Buyer's Guide

Contact Center Infrastructure

March 2026

Cisco Unified Contact Center Express report

Download Cisco Unified Contact Center Express product report

No data available

Also Known As

CCX

Communications Portal

Overview

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

Cisco

Information not available

Enghouse Interactive

Sample Customers

Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.

Cardiff Council

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