The best features AssemblyAI offers are the speaker diarization, which identifies who is speaking, the automatic summarization and sentiment analysis, topic detection, and the extremely accurate speech-to-text, even with different accents and background noise. Speaker detection is what makes the biggest difference in my day-to-day work, especially when meetings happen with many people, multiple people interviewing, and panel discussions. It automatically identifies who the client is and who the speaker is, and for client-facing transcript accuracy, knowing who said what is absolutely critical, and AssemblyAI handles this better than any other tool we tested. AssemblyAI has positively impacted our organization by allowing us to scale from managing five client accounts to 12 without hiring additional staff. Our client capability doubled while our costs stayed controlled, and client satisfaction scores also improved because the turnaround time on a transcript dropped from two days to same-day delivery.
