Avantra vs New Relic comparison

Avantra and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Avantra is ranked #53, while New Relic is ranked #4 with an average rating of 8.2. Avantra holds a 1.4% mindshare in APM, compared to New Relic’s 3.8% mindshare. Additionally, 100% of Avantra users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Avantra

Read 5 Avantra reviews

4,038 Views
2,504 Comparison Views

100% willing to recommend

New Relic

Read 173 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

Avantra

New Relic

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Executive SummaryUpdated on Jul 24, 2024

New Relic and Avantra are popular choices for monitoring and observability tools. While New Relic is known for its extensive integrations and analytics, Avantra's strength lies in SAP environment management and automation capabilities.

Features: New Relic offers full-stack observability, robust analytics, and support for a wide range of integrations. Avantra provides automated monitoring, detailed reporting, and predictive analytics specifically for SAP environments.

Room for Improvement: New Relic could improve its alerting system and reduce configuration complexity. Avantra could enhance its user experience and support for more diverse ecosystems.

Ease of Deployment and Customer Service: New Relic is easy to deploy with flexible options and reliable customer service. Avantra's deployment is straightforward within SAP environments but can be challenging outside them. Both products have positive customer support, with Avantra having an advantage in SAP support.

Pricing and ROI: New Relic's pricing is competitive with good ROI for its monitoring capabilities. Avantra's pricing is higher but justified by its specialized value for SAP environments, resulting in strong ROI.

To learn more, read our detailed Avantra vs. New Relic Report (Updated: April 2026).

Buyer's Guide

Avantra vs. New Relic

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avantra

Ranking in Application Performance Monitoring (APM) and Observability

53rd

Ranking in IT Infrastructure Monitoring

55th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

SAP Service Providers (13th), Server Monitoring (29th)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avantra is 1.4%, up from 0.2% compared to the previous year. The mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Avantra	1.4%
Other	94.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mani Velayudhan

Manager, SAP Basis at The Scotts Miracle-Gro Company

Can be fine-tuned as required, provides real-time data but lacks sufficient machine learning capability

In terms of machine learning, there are a few areas that can be improved including short terms in the SAP system. Currently, it requires a team member to manually read the short term and then assign it to a team rather than having it assigned automatically. A downside of Avantra is that it comes with predefined values. Another issue is that identical recurring problems create duplicate tickets rather than showing them as repeats. They also need to do some kernel updates which I believe they're working on but I haven't seen it yet; I'm hoping the solution will be completely automated. I would like to see more on the machine-learning front and to have some third-party tools.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I definitely recommend this solution, it provides good value for money."

"It prevented two major failures in our SAP production systems."

"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."

"It's very easy to manage and use."

"You can customize alerts based on need."

"Deployment was amazingly short and simple; I do not think I have seen any SAP-related product installs ready to work so fast, and out-of-box it included most of the functions and settings that we needed."

"It's just very user-friendly, and it's very easy to monitor the servers using Avantra."

"The initial setup is straightforward. It is easy to track and easy to follow."

"There are many valuable features in New Relic APM; we developed some software applications and we are able to monitor the errors very easily, and their log security retention is very good."

"In several days, we got a great ROI due to an issue in a customer application."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"New Relic is now the leader in efficiency improvement."

"It allows the restriction of privileges and control of users."

"The technical support is quite good."

"The solution's most valuable aspects are that it tracks java better and operates very efficiently."

More New Relic pros

Cons

"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."

"The dashboard needs to improve; it's not so clear right now and we need it to be more usable so we can have all of our reports in one easy-to-access place."

"The machine-learning is lacking and should be improved."

"The dashboard needs to improve."

"I think they can improve their UI, while very intuitive, I would like to see graphic updates."

"A downside of Avantra is that it comes with predefined values."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"It would be nice if there were pre-made dashboards."

"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."

"In the next release, I'd like to see a better pricing structure."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"Doesn't recognized some third party transaction traces."

"All the information is there, but sometimes it’s hard to figure out what it means."

More New Relic cons

Pricing and Cost Advice

Information not available

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"Because of budget, we are not using the mobile app part of this tool."

"The pricing is fine."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"We feel it's a little bit pricey."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Construction Company

10%

Comms Service Provider

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	78

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Compared 7% of the time

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Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

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Product Reports

Buyer's Guide

Avantra

May 2026

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Buyer's Guide

New Relic

April 2026

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Avantra is an industry-leading platform designed to automate SAP operations for enterprises. It optimizes SAP landscapes, ensuring efficient performance management to meet the demands of large-scale environments while reducing manual tasks.

Avantra automates SAP operations, providing tools that enhance efficiency and reliability. It assists enterprises with advanced monitoring, performance optimization, and predictive analytics, crucial for managing complex SAP landscapes. By integrating seamlessly with SAP environments, it offers comprehensive insights and automations that lead to improved operational control and reduced manual intervention. Businesses benefit significantly by bridging IT operations with business objectives, thereby facilitating more effective resource allocation and decision-making processes.

What are the key features of Avantra?

Automated Health Checks: Conducts daily system analysis for consistent performance tracking.
Predictive Monitoring: Uses AI for early detection of potential SAP issues to prevent downtime.
Customizable Dashboards: Offers a clear view of system performance with customizable metrics.
Integration Capabilities: Seamlessly fits into existing workflows with robust integrations.

What benefits or ROI should users expect?

Increased Efficiency: Automation reduces the workload on IT teams, freeing up resources.
Cost Reduction: Minimizes downtime and resource wastage, leading to cost savings.
Improved Decision Making: Real-time data insights enable better strategic planning.
Enhanced Performance: Boosts system stability and enhances user satisfaction.

Avantra is particularly beneficial in industries with heavy reliance on SAP systems, such as manufacturing and finance. It helps streamline operations, providing rapid responsiveness to market changes and regulatory requirements, ensuring that businesses remain competitive and compliant in their respective fields.

Avantra

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Avantra vs. New Relic

April 2026

Free Report: Avantra vs. New Relic

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