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AWS Auto Scaling vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Auto Scaling
Ranking in Application Performance Monitoring (APM) and Observability
15th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
21
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.2%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mbula Mboma - PeerSpot reviewer
Boosts deployment efficiency with seamless automatic scaling capabilities
My primary use case for Auto Scaling is mainly to deploy applications at scale Auto Scaling has made the deployment of applications more efficient, allowing us to manage traffic and maintain performance as user counts increase. Auto Scaling is a cool feature that works well and its automatic…
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The good thing about Autoscaling is that it provides the capacity to minimize downtime. So, it gives you the assurance of stability and robustness within your system."
"The most valuable feature is the ability to select a minimum amount of active servers so that a new server automatically launches if one fails."
"Our internal business applications are hosted in AWS Auto Scaling."
"The tool gives you the flexibility to scale up and grow. The solution is also fast to deploy."
"When a lot of traffic comes into our organization, the product scales our instances based on our environment’s requirements."
"It efficiently handles traffic, ensuring we are not running expenses and the infrastructure is strong enough to handle the load."
"It is a stable platform."
"AWS Auto Scaling is very good for managing traffic and creating new instances when necessary."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The service analyzer view and automatic creation of incidents are valuable."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"ITSI includes a feature called a glass table."
"Customers have noted the solution helps streamline incident management."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
 

Cons

"The tool must include AI features."
"Flexibility in configuring the workload is missing in AWS Auto Scaling."
"Setting up the configuration involves too much work for the cloud engineer, like configuring the ALB, the target group, and all the steps."
"AWS Auto Scaling's documentation could be better."
"The setup can be a bit complex in some situations."
"The solution's infrastructure scalability and elasticity could be improved."
"It could be cheaper."
"The product’s security features need improvement."
"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
"Splunk ITSI should include ease of integration and more templating."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"It would be good if an interface was included in the next release."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
 

Pricing and Cost Advice

"AWS Auto Scaling's price is high."
"AWS Auto Scaling is an expensive solution."
"The pricing is good. I have not had any customers that have complained about the price."
"AWS Auto Scaling is a cheap solution."
"The product is expensive."
"AWS Auto Scaling is a pay-per-use and pay-as-you-use service."
"The product has moderate pricing."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Pricing has some room for improvement."
"The licensing is based on data usage."
"Splunk pricing is high."
"Splunk ITSI is expensive."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Pricing was pretty good, and it is possible to just add on the features we want."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Computer Software Company
12%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about AWS Auto Scaling?
The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...
What is your experience regarding pricing and costs for AWS Auto Scaling?
The pricing of Auto Scaling is medium range, neither high nor low.
What needs improvement with AWS Auto Scaling?
It is sometimes very critical to deploy on AWS since some servers are already running in the background. There are challenges for employees on how to deploy at a given time. It requires a downtime ...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Also Known As

AWS Auto-Scaling
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about AWS Auto Scaling vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.