

Pega Platform and AWS Step Functions are competitors in the business process automation category. Pega Platform appears to have the upper hand because of its enterprise-level solutions and robust, AI-driven functionalities, despite AWS Step Functions' superior integration with AWS services.
Features: Pega Platform is known for its no-code capabilities, enterprise-level solutions, and best-in-class BPM and case management. It offers rapid prototyping and AI-driven functionalities for creating seamless business solutions. AWS Step Functions provides superior integration with AWS services, a graphical interface for easier workflow management, and error management features, highlighting its strengths in technical orchestration.
Room for Improvement:Pega Platform is critiqued for its high cost, steep learning curve, and limited integration and UI flexibility. It could enhance its cloud presence and support more modular architecture. AWS Step Functions could improve its pricing transparency, fault tolerance, and integration capabilities with non-AWS services, as well as enhance data transformation features.
Ease of Deployment and Customer Service:Pega Platform supports diverse deployment options, including on-premises and hybrid cloud setups, offering flexibility for enterprise-grade integrations. However, its technical support, while effective, can be delayed and costly. AWS Step Functions primarily uses the public cloud, facilitating streamlined AWS integration but lacking in deployment variety. Its customer service is responsive with strong community support, though improvements are needed for complex issue handling.
Pricing and ROI:Pega Platform generally has higher licensing costs, offering significant ROI through enterprise-level capabilities and business transformation. AWS Step Functions offers cost-effective pricing based on usage, with a transparent model appealing for managing costs, though complex usage can increase expenses. Despite its higher cost, Pega Platform's transformative potential often translates into substantial ROI, especially for large-scale implementations. AWS Step Functions suits those seeking scalable, AWS-centric solutions.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
I use enterprise support, which is excellent, providing responses within fifteen minutes.
The speed of reply and the content of their responses usually solve the problems that arise.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
They can handle multiple simultaneous requests effectively.
There isn't much need for scalability when creating orchestration in AWS Step Functions, which explains the rating of six.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
I never faced any faults or issues due to its stability with AWS, making it very reliable with no downtime and 100% reliability.
If one zone fails, others handle the demand, ensuring high availability.
It would benefit from more integration with different applications or services.
There are always areas for improvement, which they are addressing in every part of the patch releases.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
Pricing for Step Functions is very cheap.
The cost is average, provided it is configured correctly.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services.
It was particularly valuable for its integration capabilities, allowing for execution of scripts and data migration.
Step Functions provide seamless integration with AWS services, which enhances the speed of application development.
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
The best feature is case management, which is so automated and does most of the things out of the box without requiring a lot of customizations.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 3.7% |
| AWS Step Functions | 1.6% |
| Other | 94.7% |

| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 16 |
| Large Enterprise | 69 |
AWS Step Functions integrate seamlessly with other AWS services to offer efficient pipeline and workflow management. Its intuitive design allows for streamlined orchestration, easily handling complex tasks.
AWS Step Functions provide robust orchestration and automation capabilities, simplifying the creation of workflows with graphical and JSON-based designs. It excels in managing tasks through advanced parallelization and error handling features. Automatic scaling further enhances performance, ensuring reliability in varied environments. However, improvements are needed in IDE integration, larger data handling, and fault tolerance. Users find value in its capacity for microservice orchestration and data integration, although dependency on the Amazon ecosystem and limited third-party integrations pose challenges.
What are the key features of AWS Step Functions?In industries managing data pipelines, AWS Step Functions orchestrate workflows, execute parallel ETL jobs, and integrate various AWS services, enabling smoother operations and efficient data migration. Companies benefit from streamlined processes and robust handling of interdependent tasks.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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