

BMC TrueSight and Azure Monitor compete in the IT monitoring category. Azure Monitor seems to have the upper hand in cloud integration and real-time analytics.
Features: BMC TrueSight provides comprehensive event management, monitoring a diverse range of assets, including servers, networking devices, applications, and cloud infrastructure. Its Knowledge Modules allow seamless integration and deep monitoring across systems, offering significant visibility into enterprise environments. Azure Monitor excels with its real-time log analytics and strong integration with Azure services, offering end-to-end visibility across cloud resources with minimal setup. It is highly effective in monitoring cloud applications and infrastructure, enabling reliable cloud service monitoring.
Room for Improvement: BMC TrueSight is complex and resource-intensive, with noted challenges in deployment, high licensing costs, and gaps in reporting. Users highlight the need for better documentation and cloud monitoring support. Azure Monitor's pricing model, especially data ingest costs, is often criticized, and it faces limitations in real-time metrics, network performance monitoring, and integration with non-Azure environments.
Ease of Deployment and Customer Service: BMC TrueSight, primarily an on-premises solution, presents deployment challenges, especially for those preferring cloud environments. Its customer service is generally good, though it can be inconsistent. Azure Monitor, being cloud-native, offers easier deployment across public and private clouds, yet its customer service sometimes involves repetitive questioning and delays.
Pricing and ROI: BMC TrueSight's pricing is high, with complex licensing dependent on endpoints. Despite robust functionalities, costs can deter potential users, though ROI is deemed worthwhile by many. Azure Monitor's pay-as-you-go model offers flexibility but can become expensive, especially with extensive logging and monitoring. It remains more affordable for Azure users, though the cost can rise when integrated with full-scale logging needs.
Azure Monitor helps prevent impacts on their system.
However, the second-line support is good.
Users end up getting no resolution from their team because they're outsourced vendors, and they don't have deeper expertise over any of the products they are referring to.
I would rate the support for Azure Monitor as a seven.
I would rate their technical support a nine out of ten.
With APM, you can go heavy or you can go light. It just depends on what you want, what your use case is, and how reactive you want to be to system load or resilient to failure.
Azure Monitor is very scalable; there are no issues with scalability for different kinds of businesses.
Azure Monitor is working fine, yet I face a costing issue as if there are a lot of logs collected in the workspace or in the center, it becomes very costly.
My perspective is more based on an Application Insights agent running on a service or an app service and sending the telemetry via the agent, and also doing the filtering of telemetry at the agent level so you are not having a ton of telemetry.
The cost skyrockets once you start using it, and there are complaints that the actual cost of the Kubernetes cluster was less than the cost they were incurring for Azure Monitor.
The challenges with Azure Monitor are that it's initially complex to set up because you need multiple components.
There are some complexities with deployment that could be improved in BMC TrueSight.
When I export logs into the application, workspace, log analytic workspace, and into Sentinel to read reports, I need to add storage, which increases the cost.
BMC TrueSight licensing costs are on the more expensive side.
The alerting features definitely help in reducing operational downtime for my customers by allowing us to get notifications in advance and take active actions.
I also appreciate the ability to measure feature activity, see what types of devices they are on, follow specific use cases, and measure the amount of traffic going to a particular application.
Resource monitoring is essential.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
| Product | Market Share (%) |
|---|---|
| Azure Monitor | 3.3% |
| BMC TrueSight | 1.0% |
| Other | 95.7% |


| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 7 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for monitoring the performance and health of various Azure resources, applications, and infrastructure.
With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts.
Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and operating systems. Azure Monitor also provides a robust alerting mechanism that allows users to set up alerts based on specific conditions or thresholds. These alerts can be configured to notify users via email, SMS, or other notification channels. Additionally, Azure Monitor offers customizable dashboards that allow users to visualize and analyze their monitoring data in a personalized and intuitive manner.
Azure Monitor integrates seamlessly with other Azure services, such as Azure Automation and Azure Logic Apps, enabling users to automate actions based on monitoring data. It also supports integration with third-party monitoring tools and services, providing flexibility and extensibility.
Overall, Azure Monitor is a powerful and versatile monitoring solution that helps users gain deep insights into the performance and health of their Azure resources and applications. It offers a wide range of features and integrations, making it a comprehensive solution for monitoring and managing Azure environments.
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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