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BigFix vs IBM MaaS360 comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Companies report cost savings, enhanced security, and productivity benefits from Microsoft Intune, especially when bundled with Microsoft 365.
Sentiment score
4.9
BigFix delivers quick ROI with efficient patch management, reducing manual labor and costs while improving compliance and operational efficiency.
Sentiment score
7.5
IBM MaaS360 enhances productivity, ensures HIPAA compliance, and provides a positive ROI, particularly beneficial for medical industry security needs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
 

Customer Service

Sentiment score
5.6
Microsoft Intune's customer support is inconsistent, with varying experiences depending on the support package, indicating room for improvement.
Sentiment score
7.6
BigFix's customer service is praised for expertise and responsiveness, enhanced by community resources and recent support improvements.
Sentiment score
5.6
IBM MaaS360's customer service is praised, but technical support reviews are mixed, citing response time and solution adequacy issues.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
IBM's support and technical service were helpful when needed.
President at a wholesaler/distributor with 11-50 employees
 

Scalability Issues

Sentiment score
6.8
Microsoft Intune is highly scalable, efficiently managing diverse organizational sizes and infrastructures with broad user satisfaction despite minor OS issues.
Sentiment score
4.7
BigFix effectively manages environments of all sizes with high scalability, supporting large deployments without performance issues.
Sentiment score
8.5
IBM MaaS360 is praised for its scalability, effectively supporting both small and large organizations, despite some cost concerns for smaller businesses.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
 

Stability Issues

Sentiment score
6.8
Microsoft Intune is highly rated for stability, offering seamless device management with occasional syncing issues but 99% uptime.
Sentiment score
6.2
BigFix is praised for its stability, efficient large-scale deployments, and autonomous operations with minimal user intervention and near-perfect ratings.
Sentiment score
7.8
IBM MaaS360 is praised for stability and performance, though a few users experience minor issues like passcode delays and battery drain.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
 

Room For Improvement

Microsoft Intune requires better compatibility, user interface enhancements, cost-effectiveness, security, and third-party integration for improved user experience.
BigFix users seek pricing adjustments, enhanced interface, improved documentation, better integration, scalability, and cloud and mobile management solutions.
IBM MaaS360 requires enhancements in UI, reporting, support, device management, security, and feature integration to match competitors.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
 

Setup Cost

Microsoft Intune is competitively priced, especially with Microsoft 365, though may challenge smaller businesses with its standalone cost.
BigFix offers flexible pricing with competitive but potentially costly plans, beneficial licensing, and discount options for larger deployments.
IBM MaaS360 is cost-effective for some users, yet pricing pressure and mixed reviews highlight concerns over affordability and value.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
President at a wholesaler/distributor with 11-50 employees
 

Valuable Features

Microsoft Intune excels in integration, security, and remote management, streamlining device management and reducing IT overhead with ease.
BigFix offers scalable and customizable endpoint management with robust patching, software distribution, and security compliance across multiple platforms.
IBM MaaS360 offers efficient, secure device management with comprehensive tracking, BYOD support, user-friendly interface, scalability, and cost-effectiveness.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
Founder Director at Techsa Services
The main benefit of IBM MaaS360 is phone control and rollout.
President at a wholesaler/distributor with 11-50 employees
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
334
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
BigFix
Ranking in Unified Endpoint Management (UEM)
9th
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
99
Ranking in other categories
Configuration Management (9th), Endpoint Protection Platform (EPP) (33rd), Patch Management (8th)
IBM MaaS360
Ranking in Unified Endpoint Management (UEM)
5th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
36
Ranking in other categories
Enterprise Mobility Management (EMM) (12th)
 

Mindshare comparison

As of March 2026, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 26.0%, down from 33.3% compared to the previous year. The mindshare of BigFix is 5.5%, down from 7.2% compared to the previous year. The mindshare of IBM MaaS360 is 7.9%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune26.0%
IBM MaaS3607.9%
BigFix5.5%
Other60.6%
Unified Endpoint Management (UEM)
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
AM
RPA Developer at Hexaware Technologies Limited
Successfully manage endpoint security and compliance while facing integration challenges
I have not come across any difficulties. I integrated it with ILMT (IBM License Metric Tool). It lets us identify all software being used in my organization with BigFix. It provides input of all types of software being used, including details and information about hardware specifications. I am more involved in software licensing and procurement, so I utilize this tool for procuring more licenses if needed for our company. After integration, we get different dashboards showcasing our IBM infrastructure, highlighting various issues in our environment that we can mitigate. I recommend BigFix to others. I rate BigFix a seven out of ten.
reviewer2173776 - PeerSpot reviewer
President at a wholesaler/distributor with 11-50 employees
Bulk phone setup has become more efficient while content distribution remains manageable
The main benefit of IBM MaaS360 is phone control and rollout. I acquired it because I was onboarding 15 new people, and it was more efficient to manage 15 phones from a computer than to handle each phone individually. I was able to manage what apps people were downloading with IBM MaaS360, ensuring they had what they needed. I could monitor their downloads and remove applications if necessary.
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
9%
Government
8%
Financial Services Firm
13%
Manufacturing Company
10%
Government
9%
Computer Software Company
7%
Manufacturing Company
11%
Computer Software Company
11%
Government
9%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise53
Large Enterprise168
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise67
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise7
Large Enterprise12
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it ...
What needs improvement with BigFix?
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most ...
Microsoft Intune vs IBM MaaS360 - which to choose?
Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool...
What is your experience regarding pricing and costs for IBM MaaS360?
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
What needs improvement with IBM MaaS360?
We have some challenges. If we look at the challenges we face in the market, there are a few products like Sophos, wh...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
Fiberlink MaaS360, MaaS360
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Bancroft, Garuda Indonesia
Find out what your peers are saying about BigFix vs. IBM MaaS360 and other solutions. Updated: February 2026.
884,873 professionals have used our research since 2012.