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BlackBerry Cylance Cybersecurity vs Cybereason Endpoint Detection & Response comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Cybereason Endpoint Detecti...
Ranking in Endpoint Protection Platform (EPP)
34th
Average Rating
8.0
Reviews Sentiment
7.9
Number of Reviews
21
Ranking in other categories
Endpoint Detection and Response (EDR) (23rd)
 

Mindshare comparison

As of May 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.4% compared to the previous year. The mindshare of Cybereason Endpoint Detection & Response is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Chad Kliewer - PeerSpot reviewer
We can make more informed decisions on whether an action is malicious
The ease of use and dashboards are improving. We came in at a time when they were developing a new dashboard screen. Therefore, we have had some confusing times between the old and new dashboards. Knowing how the new one works, I have seen vast improvements with it. While the product is very good, there are still some areas for improvement. The initial triage area could be a bit simpler. They get into the weeds real fast; it gets very detailed very fast. I am still looking for an easier triage layer on top with the ability to dig deeper. They are improving on this because I have seen some improvements in the user interface that helps with this. Part of it was moving two different screens into one, merging the two together. It is very good, but it is very technically detailed and would be harder for an entry-level person to decipher. However, improvements are being made. It leverages indicators of behavior to help us remediate faster against attacks. Sometimes, I wish there was more detail on why they consider it malicious.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup of CylancePROTECT is very easy."
"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"The solution is pretty easy to scale."
"The solution runs in the background, and I do not need to care about it."
"I like the AI and mathematical components that they use."
"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"What I find most valuable is the clarity of the platform."
"Their EDR solution, the ability to mitigate issues through their command line, is probably the best feature that we've had. We use that all the time. It's very useful for doing investigations."
"The initial setup is not overly complicated."
"The initial setup was straightforward."
"The interface is user-friendly."
"The most valuable feature is the capability of the command used by the machine so that we see the kind of performance that is running."
"The dashboard is very good and you can consider it as an interactive UI."
"The initial setup was easy and straightforward."
 

Cons

"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"They could improve on the false positives, reporting and whitelisting features."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"I would say one thing that they might need to bring in is protection for mobile devices."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"Ad hoc higher-level reporting to senior management can be improved or can be implemented. That's definitely an area of improvement that they need to focus on."
"They need to improve their technical support services."
"While the product is very good, there are still some areas for improvement. The initial triage area could be a bit simpler. They get into the weeds real fast; it gets very detailed very fast. I am still looking for an easier triage layer on top with the ability to dig deeper."
"I feel that the product lacks reporting features and needs improvement."
"There can be problems with the EDI."
"I feel it is a shame that I cannot create groups of groups with inheritance."
"It initially took some time to deploy."
"It should be more stable, and the sensor needs improvement in terms of connectivity."
 

Pricing and Cost Advice

"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"I think that the price we are paying is good for what it is."
"We pay our license on a yearly basis and have just renewed for two years."
"CylancePROTECT is an affordable solution."
"The license price for this solution could be better. It's on the expensive side."
"It is expensive, but not unreasonable."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"We considered a few other solutions. Some were ridiculously overpriced, while others didn't have solutions for Mac endpoints. That was a deal-breaker because most of our organization is on Mac. It came down to two vendors: Cybereason and another. They had similar pitches and almost identical approaches, but in the end, Cybereason gave us the best value for our money."
"I do not have experience with the licensing of the product."
"The pricing is manageable."
"I had to go through a third-party to purchase it, which I wasn't really pleased about."
"On a scale of one to ten, where one is cheap and ten is expensive, I rate the pricing an eight."
"In terms of cost, this is a good choice for our needs."
"In terms of pricing, it's a good solution."
"Though it is not the cheapest solution but it fits our budget. We pay an annual licensing fee."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What is your experience regarding pricing and costs for Cybereason Endpoint Detection & Response?
Comparison with other products showed it be cheaper than some larger competitors. Set up cost for us were cheaper as we already had users experienced with the product in other business units. Initi...
What is your primary use case for Cybereason Endpoint Detection & Response?
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple endpoints, we deploy the EDR to secure all, improve detection, and also attempt to automa...
 

Also Known As

Blackberry Protect
Cybereason EDR, Cybereason Deep Detect & Respond
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Lockheed Martin, Spark Capital, DocuSign, Softbank Capital
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Cybereason Endpoint Detection & Response and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.