Blue Prism Cloud vs Pega Robotic Process Automation comparison

Pega Robotic Process Automation and Blue Prism Cloud compete in the realm of process automation solutions. Pega appears to have the upper hand due to its comprehensive suite and customization options, which provide greater tailored solutions for users needing more flexibility.

Features: Pega Robotic Process Automation is equipped with strong integration capabilities, a robust customization through .NET framework access, and Workforce Intelligence that enhances workflow efficiency. Blue Prism Cloud is known for stability in automation, ease of use with CRM tools, and lower code requirements that open accessibility for business users.

Room for Improvement: Pega requires improvements in OCR capabilities, user-friendliness in development, and cloud presence expansion beyond the US. Blue Prism Cloud users call for simpler usability, more innovation in AI and OCR, and streamlined pricing structures.

Ease of Deployment and Customer Service: Pega offers flexible deployment options across private, public, and hybrid clouds, with commendable technical support, though initial setup can have challenges. Blue Prism Cloud also provides versatile deployment models, but demands clearer technical support and easier deployment processes.

Pricing and ROI: Pega is perceived as expensive, though justified by its comprehensive features, while pricing disparities are noted. Blue Prism Cloud is similarly costly, but its pricing complexity and licensing flexibility can hinder adoption for smaller enterprises. Both deliver positive ROI, yet Pega users express greater satisfaction with their investment returns.