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BMC TrueSight Operations Management vs SCOM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), IT Infrastructure Monitoring (26th), Cloud Monitoring Software (20th), AIOps (8th)
SCOM
Ranking in Event Monitoring
4th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
82
Ranking in other categories
Network Monitoring Software (16th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.7%, down from 16.2% compared to the previous year. The mindshare of SCOM is 8.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of the solution are alert management, alert generation, and event management."
"I like the event management part."
"I believe that the ease of use and UI is great"
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"We can verify uptimes as another source of keeping devices in compliance."
"BMC TrueSight Operations Management is easily scalable."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"We have found the scalability capabilities to be okay."
"It is a user-friendly product that requires almost no maintenance."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"The solution primarily drives system information, and I believe it works fine."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
 

Cons

"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The pricing could be better."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"Application monitoring must be improved."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"In future releases, I would like to see APM solutions and dashboards like Grafana."
"The management of the servers could be better."
"​I would like to better be able to monitor Oracle processes.​"
"The solution should have more tools for monitoring the cloud engine versus on-premise."
 

Pricing and Cost Advice

"They have changed the licensing fees."
"The tool is moderately expensive."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"We have an enterprise agreement that includes this product as part of it."
"SCOM is part of the System Center suite and I am satisfied with the pricing."
"It is the cheapest product available in the market."
"The pricing and licensing are fair."
"There is a license needed to use this solution and it is paid annually."
"Our licensing fees are approximately $30 per user, per month."
"Our Enterprise Agreement includes the price."
"We have an EA with Microsoft, and it comes as part of the EA."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
Financial Services Firm
16%
Computer Software Company
12%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
SCOM is likely to be phased out in favor of more compatible tools like Icinga ( /products/icinga-reviews ) for application monitoring or when moving to cloud solutions like CloudWatch and Azure ( /...
 

Also Known As

ProactiveNet, TrueSight Operations Management
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Dialog Telekom
Find out what your peers are saying about BMC TrueSight Operations Management vs. SCOM and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.