BMC TrueSight and LogicMonitor are competitors in the IT monitoring solutions category. While BMC TrueSight stands out for event management and rapid implementation across complex IT environments, LogicMonitor is favored for its extensive auto-discovery and intelligent alerting capabilities.
Features: BMC TrueSight provides integrated monitoring and a versatile event management platform, allowing quick server performance assessments via a unified console. It supports various infrastructure types and offers seamless integration with existing systems. LogicMonitor offers agentless monitoring with over 3,000 automated integrations. Its auto-discovery feature significantly reduces manual configuration, providing extensive insights into application performance and infrastructure health.
Room for Improvement: BMC TrueSight could improve its resource consumption and simplify its setup process. Enhancements in documentation and stability for cloud environments are also needed, along with better reporting functions and automation capabilities. LogicMonitor can improve its role-based permissions, streamline the user interface, and enhance support for modern cloud environments. Automation in alert tuning could help reduce alert noise.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises deployment can be complex and resource-intensive, leading to longer setup times. Although it offers solid technical support, inconsistencies can occur. LogicMonitor supports deployment across hybrid, private, and public cloud environments. It is easier to set up and maintain, providing responsive customer service, though complex configurations may need expert assistance.
Pricing and ROI: BMC TrueSight is characterized by high costs and complex licensing models, which can be a barrier despite its strong features. LogicMonitor's subscription-based pricing offers a flexible and competitive structure, providing good value, especially in terms of scalability and reduced manual efforts, although it may be costly for large environments.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
Because of LogicMonitor, we have reduced our EC2 infrastructure significantly, which has helped us reduce costs by 20%.
Downtime on each network asset has been reduced, and there is now better visibility for the operations team to manage 24/7 support.
I would rate their technical support a nine out of ten.
Within one day, I received a script, and LogicMonitor was able to provide the firewall configuration in LogicMonitor on the same day I submitted the request.
We have quick assistance where they go into the server, look for the issue, and if they find anything, they report to us immediately and within 10 to 15 minutes it is resolved.
Customer support is on point and very well trained.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor's scalability absolutely meets our organization's growth needs.
LogicMonitor is pretty good at scaling things when it comes to monitoring AWS infrastructure because I can see that it scales very well for us.
The platform is reliable, alerts are consistent, and once collectors and integrations are in place, monitoring runs smoothly with minimal disruption.
It is very stable. I have never seen LogicMonitor itself go down.
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
There are some complexities with deployment that could be improved in BMC TrueSight.
I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story.
For example, when we monitor a particular device with a temperature issue or high-temperature problem, sometimes I observe that in real time when I log into the device, the temperature shows something that does not accurately match what is displayed on the LogicMonitor platform.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
BMC TrueSight licensing costs are on the more expensive side.
For small businesses that want to utilize LogicMonitor and are just starting out with limited customers, a pricing model targeted to this segment would be beneficial, perhaps at three or two dollars per device per month.
The pricing model is subscription-based.
My experience with pricing, setup cost, and licensing was all feasible; it wasn't that expensive.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
When talking about the statistics, it has helped us reduce downtime to about 40 to 50% because without LogicMonitor, we used to know about the downtime only when the application was actually down.
| Product | Mindshare (%) |
|---|---|
| LogicMonitor | 2.8% |
| BMC TrueSight | 1.4% |
| Other | 95.8% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 12 |
| Large Enterprise | 27 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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