BMC TrueSight and Centreon are both competitive monitoring solutions in the IT management category. BMC TrueSight appears to have the upper hand due to its holistic capabilities and strong event management, while Centreon stands out for its flexibility and integration simplicity.
Features: BMC TrueSight is known for its event management, analytics platform for infrastructure monitoring, and customizable knowledge modules that enhance its functionality across diverse IT environments. Users benefit from rapid implementation and alert consolidation. Centreon offers scalability, user-friendly integration, comprehensive dashboards, and extensive plugin support, making it a versatile choice for varied operational needs.
Room for Improvement: BMC TrueSight could improve in deployment complexity, resource usage, and offer a more cost-effective licensing model. Enhancements in high availability and cloud monitoring are also necessary. Centreon needs better cloud service monitoring, enhanced alert reliability, and automated poller efficiencies. It should also focus on improving its reporting features and a more proactive development approach.
Ease of Deployment and Customer Service: Both solutions are mainly deployed on-premises, although they support cloud and hybrid environments. BMC TrueSight is challenging to deploy but offers reliable support with a well-informed technical team. Centreon provides a smoother deployment experience and offers accessible customer support, though it could improve the consistency of its technical assistance.
Pricing and ROI: BMC TrueSight is costlier due to its endpoint-based pricing, significant initial investments, and maintenance costs, which provide a strong ROI through reduced IT operation costs and better workflow efficiency. Centreon provides a more affordable, flexible pricing strategy suitable for smaller enterprises, with lower initial expenses but potential additional costs for advanced functionalities like Centreon MAP and BAM.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
I would rate their technical support a nine out of ten.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Centreon is a much more straightforward and stable tool compared to Icinga.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
There are some complexities with deployment that could be improved in BMC TrueSight.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
BMC TrueSight licensing costs are on the more expensive side.
Centreon's pricing is not very expensive.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
| Product | Mindshare (%) |
|---|---|
| Centreon | 1.7% |
| BMC TrueSight | 1.4% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
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