

SolarWinds NPM and Centreon compete in the network management sector with each offering unique strengths. SolarWinds has the upper hand in comprehensive network insights and vendor support, making it a strong choice for those seeking modular features and a robust community. Centreon, however, dominates in open-source environments with extensive customization options and integrations.
Features: SolarWinds NPM provides modular pricing, SNMP device monitoring without agents, and a customizable interface. It supports multiple vendors and includes advanced network insights with NetPath and QoE dashboards. Centreon offers extensive customization, robust third-party integrations, and comprehensive monitoring capabilities via plugins. Its straightforward data visualization and flexible configuration are key strengths.
Room for Improvement: SolarWinds NPM users highlight issues with network mapping accuracy, configuration complexity for alerts, and high resource utilization. Centreon users seek better cloud service monitoring, improved auto-discovery, and a streamlined API for enhanced automation capabilities.
Ease of Deployment and Customer Service: SolarWinds NPM is widely used in hybrid cloud environments but may incur high costs in larger setups. Community support through Thwack is robust, though response times in technical support are a concern. Centreon, with its straightforward licensing, primarily serves on-premises settings and could enhance direct customer interaction and support agility.
Pricing and ROI: SolarWinds NPM's higher pricing aligns with its expansive feature suite, with users acknowledging the significant ROI through network optimization. Additional licenses may be necessary for extra features. Centreon's open-source approach offers cost-effective solutions, particularly for smaller businesses or those requiring extensive customization. It stands competitively in the market, providing good value for its flexible offerings.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
Centreon is a much more straightforward and stable tool compared to Icinga.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
The NPM product is stable, particularly when used for simple network monitoring.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment.
Centreon's pricing is not very expensive.
It is not too pricey and is adequate.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon allows us to monitor all of our devices on one platform.
Whenever any node is down in our network, whether it is a server or any network device, we receive information through email that the device is down.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
| Product | Mindshare (%) |
|---|---|
| SolarWinds NPM | 3.7% |
| Centreon | 1.4% |
| Other | 94.9% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 85 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
SolarWinds NPM is a network performance monitoring tool offering a user-friendly interface with customizable dashboards. It provides real-time tracking of device health, latency, and bandwidth utilization, supporting diverse integration and scalability needs.
SolarWinds NPM's robust features include real-time monitoring of network performance and efficient tracking of device health, latency, and bandwidth utilization. The tool is appreciated for its ease of deployment, scalability, and support for integration with other tools. Features like SNMP monitoring, NetPath, and comprehensive reporting enhance its diagnostic capabilities and network visibility. However, users identify areas for improvement such as real-time analytics, advanced customization options, and enhanced scalability for larger enterprises. Better customer support, improved integrations, and security measures are also desired.
What are the key features of SolarWinds NPM?In enterprise environments, SolarWinds NPM is deployed to monitor network health and device status, sending alerts for any issues. It provides visibility into network performance, tracking bandwidth utilization and server metrics efficiently. Its applications span from monitoring routers, switches, and firewalls to supporting infrastructure monitoring across industries.
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