No more typing reviews! Try our Samantha, our new voice AI agent.

Box - Intelligent Content Management vs DocStar ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
10th
Ranking in Document Management Software
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (4th), Content Collaboration Platforms (8th)
DocStar ECM
Ranking in Enterprise Content Management
26th
Ranking in Document Management Software
11th
Average Rating
9.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 3.6%, down from 4.2% compared to the previous year. The mindshare of DocStar ECM is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box3.6%
DocStar ECM1.3%
Other95.1%
Enterprise Content Management
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
it_user255402 - PeerSpot reviewer
President/Owner with 51-200 employees
It has the flexibility to span across multiple departments, improving, for example, accounts-payable automation and contract management.
Ease of use Flexibility to span across multiple departments A/P Automation H/R On boarding Client/Vendor File Management Contract Management Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process Over 13…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For basic file storage and a little collaboration, the product is fine."
"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"Being able to securely invite, share folders, do version control, and comment on files so quickly and easily without using unsecure large email attachments is a major productivity gain."
"The interface is very good."
"The most valuable feature of Box is security."
"Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal."
"It is a very user-friendly product; the solution is stable and, for me, it's very easy to navigate whether I'm in my email, Smartsheet, or SLAM so that I can get my documents, make changes, and load them back without any complexity."
"We have some very compelling case studies with a very positive ROI."
 

Cons

"I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISVs."
"Sometimes, their website doesn't work properly."
"The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting."
"I wish the search was faster, like a google search."
"Tasks and comments could be easier to see, report, search, and manage."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"Better integration with other solutions is needed."
"Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process"
 

Pricing and Cost Advice

"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"I believe Box is cheaper than SharePoint."
"Better sign a full year's contract to get a discount."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
Information not available
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
909,153 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
Ask a question
Earn 20 points
 

Also Known As

No data available
docSTAR eclipse
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: August 2026.
909,153 professionals have used our research since 2012.