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Box - Intelligent Content Management vs SAP Extended Enterprise Content Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (3rd), Document Management Software (3rd), Content Collaboration Platforms (8th)
SAP Extended Enterprise Con...
Ranking in Enterprise Content Management
14th
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 4.1%, down from 4.2% compared to the previous year. The mindshare of SAP Extended Enterprise Content Management is 1.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management4.1%
SAP Extended Enterprise Content Management1.7%
Other94.2%
Enterprise Content Management
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
MukeshGiri - PeerSpot reviewer
Senior Solution Architect at Freeport LNG Development, L.P.
Offers advanced search capabilities, integrates seamlessly with SAP and efficiently stores non-essential business content
Consider you have some use cases. For example, something for your accounting or procurement department. And you purchase equipment, machines, and plants for plant-related operations. Essentially, there will be manuals and basically anything and everything related to your particular equipment. So, where do the equipment entries go? They go into SAP. Depending on your SAP deployment, it can go into some database. Most companies these days are talking about SAP HANA and stuff like that. So it will be stored in SAP HANA. But, these documentation, drawings, manuals, and help files for these big pieces of equipment, where do they go? That’s where Extended ECM for SAP comes into the picture. All these integrations are through a one-way push, essentially, but with two-way access. So as a user in the procurement department or the accounting department, or an engineering department where you are using SAP for asset management entries inside your system. All those related documents, drawings, manuals, and files have to be stored somewhere. If you store them in SAP, it will be a costly implementation going forward. After maybe a couple of years, you will realize that it’s too much to deal with because HANA database will be too costly. There will not be much business value because you cannot utilize a lot of search and cool features inside your application from an SAP perspective. That’s where you will integrate SAP. For example, SAP Extended ECM for SAP Plant Maintenance. One of the modules SAP provides is SAP Plant Maintenance. So what you will do is deploy Extended ECM for SAP, then try something called SAP Plant Maintenance, Extended ECM for SAP Plant Maintenance. The content maintenance, manuals, files, drawings, and related stuff, its details or tags, or any kind of stuff is stored in your SAP. But anything and everything else is pushed through this integration into Extended ECM platform. So now it is available to be utilized by your business user who knows nothing about SAP. They only live and breathe in a different management system. They can look into these details depending on what kind of integration has been done for that company. So that’s one use case. Second use case will be in SAP itself. Now, if you are an SAP user, you have this information readily available at your fingertips. Anything goes wrong in your maintenance or any kind of management, you can look into these details, which are readily available because this documentation lifecycle is being managed by Extended ECM for SAP. It will give you extended storage capabilities within your SAP application. So it will be a two-way integration, essentially. Similar, wider features will be available within Extended ECM platform. Within SAP, you have these extra features called business attachments or business content retrieval. Those business contents are stored inside Extended ECM, and those features will be available within your SAP GUI from an SAP perspective. So it’s a win-win situation for both worlds.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"The editable features and upgrading capabilities are great."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"Box thinks of features before I realize I want them!"
"We use Box for collaboration with files or folders, and our use is mostly for collaboration, especially on the documentation."
"Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications."
"Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal."
"Customer service is top notch with having a dedicated customer success manager assigned to the account."
"The integration capabilities of the product are pretty good."
"All these integrations are through a one-way push, essentially, but with two-way access."
 

Cons

"Tasks and comments could be easier to see, report, search, and manage."
"Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting."
"I would like to see the below additional features: Disposition features, record management and retention policies in this application."
"They could integrate better with other platforms."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"Better integration with other solutions is needed."
"The product's price is an area of concern where improvements are required."
"The deployment could be costly because of resource availability."
 

Pricing and Cost Advice

"Better sign a full year's contract to get a discount."
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Government
12%
University
9%
Energy/Utilities Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
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Also Known As

No data available
SAP Extended Enterprise Content Management by OpenText, SAP Extended ECM
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Metropolitan Utilities District, MAN Diesel & Turbo
Find out what your peers are saying about Box - Intelligent Content Management vs. SAP Extended Enterprise Content Management and other solutions. Updated: September 2026.
914,322 professionals have used our research since 2012.