Broadcom Clarity and Freshservice operate in the enterprise software market, focusing on project portfolio management and IT service management, respectively. Broadcom Clarity holds the advantage in comprehensive project management capabilities, while Freshservice offers superior ease of deployment and user interface.
Features: Broadcom Clarity emphasizes project management, resource allocation, and financial tracking, making it an ideal choice for enterprises with complex project needs. Notable functionalities include integration capabilities and comprehensive financial management. Freshservice excels in incident management, workflow automation, and asset management, providing a seamless experience for IT departments.
Room for Improvement: Broadcom Clarity's areas needing enhancement include user experience, integration flexibility, and simplification of customization processes. Meanwhile, Freshservice could improve its project management offerings, reporting features, and customization flexibility to better suit larger organizations.
Ease of Deployment and Customer Service: Broadcom Clarity is flexible with both on-premises and cloud deployment options but requires intricate setup. Freshservice, designed for cloud deployment, offers rapid initiation and user-friendliness. Both solutions provide commendable customer support, although Broadcom Clarity's support efficiency can vary, while Freshservice maintains consistent and accessible service.
Pricing and ROI: Broadcom Clarity's pricing is competitive for extensive PPM functions but could escalate with license types. It delivers significant ROI at scale, providing considerable business value. Freshservice's pricing is modular and aligns with various ITSM needs, ensuring cost-effectiveness, particularly for SMBs, offering distinct functionality per price tier.
Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.
Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.
With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.
Customers receive 24/7 support as long as they have a license.
Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.
However, they have improved over the period of two years.
Their documentation is also good, making setup easy without needing frequent support requests.
We have customers ranging from 50 users to 100 to 200,000 users.
As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.
It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.
Freshservice is easy to use for scalability.
The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
We are having difficulty using the Broadcom mobile application, which is not compatible with our network and inflow settings.
Broadcom Clarity could improve by adding artificial intelligence and reporting capabilities.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.
The least price works out to about fifty dollars per month per user.
Switching from previous ITSM tools has led to a 50% reduction in licensing costs.
The solution offers flat licensing and appears to be cost-effective.
The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.
The most valuable features of Broadcom Clarity are the roadmap feature and the hierarchy feature, which allow rolling up all the projects into programs and portfolios.
The valuable feature is the portfolio management, which includes project management and status reporting, managing the projects and programs at a portfolio level.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.
| Product | Mindshare (%) |
|---|---|
| Broadcom Clarity | 2.6% |
| Freshservice | 0.8% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 11 |
| Large Enterprise | 117 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 5 |
| Large Enterprise | 16 |
Broadcom Clarity is a comprehensive project and portfolio management tool offering global resource management, financial reporting, and customization to meet diverse organizational demands.
Broadcom Clarity provides extensive project management capabilities with modules for task tracking, risk management, and time entry. Its flexibility allows for integration, improving automation and reporting. Despite its strengths, areas like reporting, tool integration, and interface design need enhancements. It aids strategic planning, demand management, and lifecycle management across industries like finance and government.
What are Broadcom Clarity's Key Features?Companies in the finance, telecommunications, and petrochemical sectors leverage Broadcom Clarity for strategic planning and resource balancing. In government operations, it aids in managing complex project lifecycles and capital budgeting, delivering improved decision-making capabilities.
Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.
Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.
What are the essential features of Freshservice?Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.
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