CA Asset Portfolio Management vs ServiceNow comparison

Why PeerSpot?

Broadcom and ServiceNow are both solutions in the IT Asset Management category. Broadcom is ranked #15, while ServiceNow is ranked #1 with an average rating of 8.6. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and CA Asset Portfolio Management compete in the IT asset management category. ServiceNow has the upper hand due to its robust features in IT operations and workflow automation.

Features: ServiceNow provides an integrated experience with strong automation, reporting, and workflow capabilities. CA Asset Portfolio Management offers in-depth asset lifecycle tracking, performance management, and detailed controls for asset management.

Room for Improvement: ServiceNow can improve asset-specific features, deployment customization, and resource investment efficiency. CA Asset Portfolio Management could enhance its cloud functionality, reporting flexibility, and system responsiveness.

Ease of Deployment and Customer Service: ServiceNow has a cloud-based deployment model, simplifying setup and updates, backed by excellent customer support. CA Asset Portfolio Management requires more time for customization, potentially lengthening deployment but also supports cloud-based solutions.

Pricing and ROI: ServiceNow involves a higher initial cost but generally delivers faster ROI due to streamlined operations and minimized maintenance costs. CA Asset Portfolio Management may present lower initial expenses, but extensive asset management features can raise resource investments, affecting ROI over time.

To learn more, read our detailed CA Asset Portfolio Management vs. ServiceNow Report (Updated: November 2026).

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1998918

Enterprise systems management team lead

Integrates well, highly stable, and scalable

CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

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Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"No other competitor has this email trigger, so it saves a lot of time if you automate the process. We don't need to fix a time for a task to run. It gives the feature of on demand execution for any task. Whenever a user wants, it can send a mail and get the task done as soon as possible."

"It has improved the efficiency and reliability of the data in the systems."

"Now they have a nice tool that is mostly stable with most of the features I could want being covered in the functionality of the product."

"What I appreciate most about Automation Anywhere is the high degree of interoperability, and they have both on-premises and cloud versions, which allows us to ensure that we are properly following the protocols and ensuring seamless integration with our native systems."

"Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well."

"Automation Anywhere is fully configurable."

"We have leveraged automation to increase economies of scale and value-added work while reducing operating costs."

"Using this solution has brought a lot of return on investment in terms of saving hours or FTEs, and we are utilizing them in more constructive areas."

More Automation Anywhere pros

"With the CA Asset Management tool, we have the ability to very quickly find our software compliance, so now, as an ongoing process, we know exactly where we stand with software and the opportunities that we have in our environment."

"IT Asset manager is centralized inventory software for computer hardware and software asset of the organization."

"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"Gives better control over software and licenses and reduces risk from a software audit."

"Our organization really has improved quite a lot since we've been using this product."

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

More CA Asset Portfolio Management pros

"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."

"If a company is looking for more accessibility, a user friendly environment where they want to explore other functionalities like HR and CSM, then ServiceNow provides that."

"It's ease of use, extensibility and just the ability to take it out of the box and use it with minimal custom configuration."

"For me, the most valuable feature is the flexibility it allows in customization."

"The biggest improvement I see is that unstructured work, which would primarily be worked on within spreadsheets or within emails, is able to be centralized, managed end-to-end, and have that visibility and structure in ServiceNow."

"There are a ton of features and capabilities that can be used to automate processes within your organization and have a single source of data and this is an exceptional tool for that."

"Great that it's knowledge-based and you can use the flows in ServiceNow."

"ServiceNow gives us more capabilities as far as giving us one platform to be able to have a lot of our systems on and it has a lot of functionality there just out of the box."

More ServiceNow pros

Cons

"I would like to see a bot button."

"Sometimes, the files are getting corrupted and this causes us a lot of trouble."

"One aspect I don't appreciate about Automation Anywhere is the way variables are handled. Many things seem to become a string, which makes it hard to code and keep track of items when everything's a string."

"For the short term, in this pandemic era, they should have a feature to write and save directly into Word documents, Office 365, or Google Docs."

"To improve Automation Anywhere, I suggest enhancing the documentation and tutorials because sometimes they are not very clear."

"The areas in which the product and service must be improved are in the government sector and ministries such as the Ministry of Education and Health."

"MetaBots and Control Room may have some room for improvement."

"Automation Anywhere is not as flexible as Process Studio."

More Automation Anywhere cons

"Very complex to setup with Human Resource, help desk, procurement, and supply chain systems."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

"It needs stronger rebooting components and the ability to develop our own software metrics."

"Needs a stronger reporting component, and more integration with CA Client Automation."

"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."

"As I'm looking into financial reporting and audits, new features to help with this would be good."

"Complex software to understand at the beginning."

More CA Asset Portfolio Management cons

"I did some app training and got to see Helsinki. It was a little buggy, but I realize it's the next thing coming out, so it was good."

"There were performance issues, minor ones, with one customer."

"The solution has some built-in monitoring capabilities, so we escalate cases as they come, but sometimes the response to our requests is delayed."

"The capital expenditure needed to get the tool up and running is extensive."

"It's too complicated and there are too many options."

"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."

"Complexities in the organization made the initial deployment complex."

"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."

More ServiceNow cons

Pricing and Cost Advice

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price."

"Its usage is expensive for us because my user base is mostly in Manila and KL. The unit cost of labor is cheaper there than in the U.S. or Australia, which puts a bit more stress on how to get a positive ROI while continuing to use it."

"We are restricted to use one license on one PC. However, if my license is not working, I want to be able to use it somewhere else. This would be a nice improvement to the licensing, as other competitors in the market have better licensing terms."

"They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes."

"The product’s pricing is reasonable."

"I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000."

"We were required to purchase licenses and bot runners, which determined the permissible run times for the bots."

More Automation Anywhere pricing and cost advice

Information not available

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"The licenses are expensive."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"It has a higher cost compared to local/regional solutions."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Outsourcing Company

22%

Construction Company

17%

Financial Services Firm

Healthcare Company

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is the cost of implementation and maintenance of ServiceNow?

Nobody can give you a clean percentage without knowing your license tier, but here’s how I’d budget it, based on what...

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Comparisons

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Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

CA Asset Portfolio Management

November 2026

Download CA Asset Portfolio Management product report

Buyer's Guide

ServiceNow

October 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

No data available

Interactive Demo

Automation Anywhere

Demo not available

Broadcom

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

CA Asset Portfolio Management integrates with Service Desk, automates asset discovery, and offers centralized inventory, enhancing cost control and license compliance while reducing audit costs and risks for organizations managing assets across multiple locations.

CA Asset Portfolio Management is designed to simplify asset tracking, enhance decision-making for new purchases, and ensure precise lifecycle tracking. It provides significant value by reconciling inventory with licenses and producing compliance reports, making it ideal for organizations operating in decentralized environments. Users can consolidate information efficiently by integrating it with their CMDBs. While it performs strongly, there is room for improvement in integration with HR and other systems, initial comprehension, financial reporting, and cloud cost management. Enhanced mobile management and batch information uploading are also desired, along with a unified inventory and compliance system.

What are the key features?

Service Desk Integration: Aligns asset management with IT service management for streamlined operations.
Automated Asset Discovery: Automatically identifies and tracks hardware and software assets.
Centralized Inventory: Provides a consolidated view of all assets for better oversight and control.
Lifecycle Tracking: Monitors asset lifecycle stages to optimize resource allocation.
License Reconciliation: Matches inventory with software licenses to ensure compliance.

What benefits should be sought in reviews?

Cost Reduction: Enhanced cost control and lowered audit-related expenses.
Improved Compliance: Mitigates compliance risks through precise license tracking.
Efficient Decision-Making: Supports informed purchasing decisions through comprehensive asset tracking.
Risk Mitigation: Reduces audit-related risks and enhances compliance reporting.

In industries like IT and cloud management, CA Asset Portfolio Management is utilized for tracking software purchases versus installations, ensuring efficient lifecycle asset management, and supporting compliance efforts. It is integrated into CMDBs to consolidate resources and manage decentralized environments. Users pair it with tools like Client Automation and CA SAM for effective hardware and software discovery, making it a robust choice for asset management.

Broadcom

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow

November 2026

Free Report: CA Asset Portfolio Management vs. ServiceNow

Find out what your peers are saying about CA Asset Portfolio Management vs. ServiceNow and other solutions. Updated: November 2026.

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