CA Asset Portfolio Management vs ServiceNow comparison

Why PeerSpot?

Broadcom and ServiceNow are both solutions in the IT Asset Management category. Broadcom is ranked #15, while ServiceNow is ranked #1 with an average rating of 8.6. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and CA Asset Portfolio Management compete in the IT asset management category. ServiceNow has the upper hand due to its robust features in IT operations and workflow automation.

Features: ServiceNow provides an integrated experience with strong automation, reporting, and workflow capabilities. CA Asset Portfolio Management offers in-depth asset lifecycle tracking, performance management, and detailed controls for asset management.

Room for Improvement: ServiceNow can improve asset-specific features, deployment customization, and resource investment efficiency. CA Asset Portfolio Management could enhance its cloud functionality, reporting flexibility, and system responsiveness.

Ease of Deployment and Customer Service: ServiceNow has a cloud-based deployment model, simplifying setup and updates, backed by excellent customer support. CA Asset Portfolio Management requires more time for customization, potentially lengthening deployment but also supports cloud-based solutions.

Pricing and ROI: ServiceNow involves a higher initial cost but generally delivers faster ROI due to streamlined operations and minimized maintenance costs. CA Asset Portfolio Management may present lower initial expenses, but extensive asset management features can raise resource investments, affecting ROI over time.

To learn more, read our detailed CA Asset Portfolio Management vs. ServiceNow Report (Updated: September 2026).

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1998918

Enterprise systems management team lead

Integrates well, highly stable, and scalable

CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

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Hemanthreddy Vakiti

Junior Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the OCR feature, where we can capture information from PDFs."

"Overall, I would rate Automation Anywhere a nine out of ten."

"With the help of these features, we can automatically fetch data from invoices and websites, which is followed by the automated data entry into the webpage and ERP system."

"I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs."

"The technical support is good, and we have not had any issues."

"We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame."

"One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes."

"The AI collaboration is the most impressive feature of Automation Anywhere."

More Automation Anywhere pros

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

"This product has added value to our organization by our increased ability to track assets, status, and lifecycle as well as being able to monitor assets when they are active."

"Gives better control over software and licenses and reduces risk from a software audit."

"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk, as it allows us to work both sides of life cycle management."

"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."

"From an implementation standpoint, and what we've seen so far of what it can do, I'd say we're extremely satisfied."

"Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager."

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

More CA Asset Portfolio Management pros

"The ease of implementing the operational processes gives my clients the ability to streamline their day-to-day operations quickly, and allows huge visibility for managers and decision makers."

"It just enabled us to see the whole organization as a single organization, which, especially for higher ed and places like that, just doesn't happen."

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."

"We recently moved to ServiceNow from HP Service Manager about two years ago and it's been leaps and bounds just better than what we had before."

"ServiceNow provides us with a platform that we can develop the tools that are necessary for just about any function on campus."

"It helped me save time—it would be more than 30% in time savings, with fewer man-hours and improved service delivery through automation capabilities."

"ServiceNow manages and maintains our ITOM/ITIL daily operations; it is a core piece of our environment that will only continue to grow."

"It's actually easy to understand."

More ServiceNow pros

Cons

"We have faced some downtime and crashes with the system, but with the cooperation of the Automation Anywhere team, we have been able to contain that."

"We would like to see the scalability improve from a local perspective."

"The key area where improvement can happen is understanding the different perspectives and different industries that they're serving in terms of industry-wise use cases."

"Maybe not improved but I heard that the 2019 version is going to look more like UiPath, which is not ideal for a typical/classic developer."

"We will be running error handling for 8,000 process and the system will fail."

"We have had a lot of issues using Automation Anywhere and find ourselves stuck."

"I have found that Automation Anywhere is prone to bugs in handling Excel. It breaks and gives vague error messages. I have had a lot of experience with that and learned that it is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break, unfortunately."

"When I change the name of a variable in the Variable Manager, I would really like it to change in the code."

More Automation Anywhere cons

"Needs a stronger reporting component, and more integration with CA Client Automation."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."

"It needs stronger rebooting components and the ability to develop our own software metrics."

"I'd like to see end-of-life information on software products."

"I would like to see more control over audit trail features, where you can turn on and off fields."

"Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles."

"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."

More CA Asset Portfolio Management cons

"Its setup is tough. It takes a lot of knowledge and a lot of experience."

"I would say that for the things that I like to do, which is muck around in the underlying, I would say that it's going downhill."

"Knowledgeable - it's kind of questionable because the problem they are also facing is expanding leaps and bounds."

"Creating service catalog forms could be made easier."

"Its stability and pricing need improvement."

"I'd like to see improvement in their mobile space just because that's certainly my priority."

"Vulnerability management could be improved."

"I find some features are difficult to use."

More ServiceNow cons

Pricing and Cost Advice

"The pricing is reasonable and one can achieve ROI faster when compared to other tools."

"It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is."

"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."

"It's an ideal pricing model to customize the components based on everyone's needs."

"We have saved customers 400% in terms of time saved by implementing this product."

"They recently launched a Community Edition, which is okay, but they should have done this a long time ago."

"We purchase on a bot basis. Our costs are approximately $5,000."

"Automation Anywhere is cheaper than UiPath and Blue Prism. From a market point of view, Automation Anywhere is reasonable. Any organization can adopt Automation Anywhere."

More Automation Anywhere pricing and cost advice

Information not available

"The mandatory minimum is US$ 20,000 for licensing."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"ServiceNow's pricing is comparatively higher than Helix's."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"The setup cost is high compared to others, especially when the scope is not fixed."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The platform offers a free trial, by providing a free developer instance once you sign up."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Outsourcing Company

24%

Construction Company

19%

Financial Services Firm

Government

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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Provance IT Asset Management Pack vs CA Asset Portfolio Management

Compared 12% of the time

Flexera One vs CA Asset Portfolio Management

Compared 11% of the time

Symantec Asset Management Suite vs CA Asset Portfolio Management

Compared 5% of the time

Dell License Manager (DLM) vs CA Asset Portfolio Management

Compared 5% of the time

Freshservice vs CA Asset Portfolio Management

Compared 5% of the time

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IBM Maximo Application Suite vs ServiceNow

Compared 7% of the time

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

CA Asset Portfolio Management

September 2026

Download CA Asset Portfolio Management product report

Buyer's Guide

ServiceNow

August 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

No data available

Interactive Demo

Automation Anywhere

Demo not available

Broadcom

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

CA Asset Portfolio Management integrates with Service Desk, automates asset discovery, and offers centralized inventory, enhancing cost control and license compliance while reducing audit costs and risks for organizations managing assets across multiple locations.

CA Asset Portfolio Management is designed to simplify asset tracking, enhance decision-making for new purchases, and ensure precise lifecycle tracking. It provides significant value by reconciling inventory with licenses and producing compliance reports, making it ideal for organizations operating in decentralized environments. Users can consolidate information efficiently by integrating it with their CMDBs. While it performs strongly, there is room for improvement in integration with HR and other systems, initial comprehension, financial reporting, and cloud cost management. Enhanced mobile management and batch information uploading are also desired, along with a unified inventory and compliance system.

What are the key features?

Service Desk Integration: Aligns asset management with IT service management for streamlined operations.
Automated Asset Discovery: Automatically identifies and tracks hardware and software assets.
Centralized Inventory: Provides a consolidated view of all assets for better oversight and control.
Lifecycle Tracking: Monitors asset lifecycle stages to optimize resource allocation.
License Reconciliation: Matches inventory with software licenses to ensure compliance.

What benefits should be sought in reviews?

Cost Reduction: Enhanced cost control and lowered audit-related expenses.
Improved Compliance: Mitigates compliance risks through precise license tracking.
Efficient Decision-Making: Supports informed purchasing decisions through comprehensive asset tracking.
Risk Mitigation: Reduces audit-related risks and enhances compliance reporting.

In industries like IT and cloud management, CA Asset Portfolio Management is utilized for tracking software purchases versus installations, ensuring efficient lifecycle asset management, and supporting compliance efforts. It is integrated into CMDBs to consolidate resources and manage decentralized environments. Users pair it with tools like Client Automation and CA SAM for effective hardware and software discovery, making it a robust choice for asset management.

Broadcom

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow

September 2026

Free Report: CA Asset Portfolio Management vs. ServiceNow

Find out what your peers are saying about CA Asset Portfolio Management vs. ServiceNow and other solutions. Updated: September 2026.

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