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BMC Remedy vs CA Asset Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy
Ranking in IT Asset Management
5th
Ranking in License Management
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
CA Asset Portfolio Management
Ranking in IT Asset Management
23rd
Ranking in License Management
13th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 4.7%, down from 7.5% compared to the previous year. The mindshare of CA Asset Portfolio Management is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

ArbenKlaiqi - PeerSpot reviewer
Impact modeling boosts service mapping efficiency with great technical support
The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.
reviewer1998918 - PeerSpot reviewer
Integrates well, highly stable, and scalable
CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The discovery feature of BMC Remedy has been very valuable."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"The incident management console is available out of the box."
"The solution helps to manage the operational flow in our organization."
"It's easy to integrate with our system information."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"Reduces software cost. Reduces the risk of software audits."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
 

Cons

"The desktop technicians face some challenges with the solution."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The interface is obsolete."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"In BMC Remedy, integration is a problem and even APIs are not available."
"Continuous improvement is recommended."
"BMC Remedy's change management module needs enhancement."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"I'd like to see end-of-life information on software products."
 

Pricing and Cost Advice

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC Remedy is worth its price."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"BMC should decrease the pricing further."
"The tool is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Government
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What do you like most about BMC Remedy Asset Management?
The service management features are beneficial – very good.
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Also Known As

Remedy Asset Management
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
 

Overview

 

Sample Customers

Scripps Networks
First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia
Find out what your peers are saying about BMC Remedy vs. CA Asset Portfolio Management and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.