BMC Remedy [EOL] vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

ManageEngine IT Asset Manag...

Read 9 ManageEngine IT Asset Management reviews

1,618 Views
1,375 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

ManageEngine IT Asset Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

ManageEngine IT Asset Management and BMC Remedy Helix compete in the IT asset management category. ManageEngine has a notable advantage in pricing accessibility and flexible deployment, making it more suitable for diverse organization sizes.

Features: ManageEngine offers robust automation, warranty management, comprehensive asset visibility, and integration with service desks. BMC Remedy Helix is notable for its advanced CMDB design, strong incident management, and detailed dashboards with reporting features.

Room for Improvement: ManageEngine could enhance asset management for non-discoverable assets, improve reporting flexibility, and explore AI integration. BMC Remedy Helix needs to simplify user experience, deployment workflows, and offer more intuitive dashboards with simpler configuration options.

Ease of Deployment and Customer Service: ManageEngine provides both on-premises and cloud options with favorable customer support, though complex issues may need follow-up. BMC Remedy Helix, being a containerized solution, complicates deployment and configuration, despite offering solid customer support.

Pricing and ROI: BMC Remedy Helix tends to be expensive with a complex licensing model, suitable for large organizations with its comprehensive capabilities. ManageEngine is affordable with clear pricing, offering good ROI and accessibility for various organization sizes.

To learn more, read our detailed IT Asset Management Report (Updated: March 2026).

Buyer's Guide

IT Asset Management

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT Asset Manag...

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (8th), License Management (1st)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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Sampath Kumar K

IT infra Admin at synu

User-friendly modules impress with customization options while IT knowledge base updates remain incomplete

It's a vast product, and we use ManageEngine IT Asset Management because it has an Ops Manager, Event Viewer, Site 24/7, PAM360, and AD Manager among many options that we plan to explore in the future environment. ManageEngine IT Asset Management explores detailed aspects such as RAM frequency, RAM brand, product, expiry date, users, roles, technicians, groups, support groups, Active Directory, SAML, single sign-on, LDAP, Microsoft Entra ID, proxy settings, and template forms. We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements. We are looking into the automated IT asset discovery feature. We have configured the incoming and outgoing mail server so that when users send an email to our standardized mail ID, it automatically creates a ticket. In the future, we will explore automation features such as SLA, KPI, and KRA to align targets, manage resources, assess project utilization, and assign tickets based on priority levels.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a good peer sharing module."

"It is a stable solution."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"It's a scalable product."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

More BMC Remedy [EOL] pros

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"This is a very stable solution."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The auto-discovery feature has helped us a lot."

"The technical support is great."

"We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

More ManageEngine IT Asset Management pros

Cons

"The solution is very expensive."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

"The solution must be flexible."

"The initial setup of BMC Remedy Asset Management was complex."

"There is room for improvement in terms of support."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

More BMC Remedy [EOL] cons

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"Responses from ManageEngine should be faster."

"The asset management tool is costly."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"The engineering area needs improvement."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"It is an expensive tool."

"The tool is expensive."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is on the expensive side."

"BMC Remedy is worth its price."

More BMC Remedy [EOL] pricing and cost advice

"Its price is reasonable, but I wish it was lower."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Government

10%

Manufacturing Company

Computer Software Company

Government

11%

Financial Services Firm

11%

Healthcare Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

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What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

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What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

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SymphonyAI IT Service Management vs BMC Remedy [EOL]

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Compared 32% of the time

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Compared 14% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 6% of the time

Qualys VMDR vs ManageEngine IT Asset Management

Compared 6% of the time

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Product Reports

Buyer's Guide

BMC Remedy [EOL]

March 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

ManageEngine IT Asset Management

March 2026

Download ManageEngine IT Asset Management product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Sample Customers

Scripps Networks

TRA

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