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BMC Remedy [EOL] vs ManageEngine IT Asset Management comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
    91% willing to recommend
    ManageEngine IT Asset Manag...
    Read 9 ManageEngine IT Asset Management reviews
    • 1,527 Views
    • 1,298 Comparison Views
    100% willing to recommend
     

    Comparison Buyer's Guide

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    Executive SummaryUpdated on Sep 3, 2025

    ManageEngine IT Asset Management and BMC Remedy Helix compete in the IT asset management category. ManageEngine has a notable advantage in pricing accessibility and flexible deployment, making it more suitable for diverse organization sizes.

    Features: ManageEngine offers robust automation, warranty management, comprehensive asset visibility, and integration with service desks. BMC Remedy Helix is notable for its advanced CMDB design, strong incident management, and detailed dashboards with reporting features.

    Room for Improvement: ManageEngine could enhance asset management for non-discoverable assets, improve reporting flexibility, and explore AI integration. BMC Remedy Helix needs to simplify user experience, deployment workflows, and offer more intuitive dashboards with simpler configuration options.

    Ease of Deployment and Customer Service: ManageEngine provides both on-premises and cloud options with favorable customer support, though complex issues may need follow-up. BMC Remedy Helix, being a containerized solution, complicates deployment and configuration, despite offering solid customer support.

    Pricing and ROI: BMC Remedy Helix tends to be expensive with a complex licensing model, suitable for large organizations with its comprehensive capabilities. ManageEngine is affordable with clear pricing, offering good ROI and accessibility for various organization sizes.

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    Buyer's Guide
    IT Asset Management
    January 2026
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    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    BMC Remedy [EOL]
    Average Rating
    7.8
    Reviews Sentiment
    6.6
    Number of Reviews
    35
    Ranking in other categories
    No ranking in other categories
    ManageEngine IT Asset Manag...
    Average Rating
    8.8
    Reviews Sentiment
    6.9
    Number of Reviews
    9
    Ranking in other categories
    IT Asset Management (8th), License Management (1st)
     

    Featured Reviews

    AS
    Américo Silva
    System Administrator at Porto Editora
    Digital platform provides stable and valuable support for technical staff
    The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.
    Read full review
    CP
    Chandra Pogaru
    Technical Consultant at alnafitha IT
    Tickets are managed efficiently across departments, ensuring continuous network monitoring
    I predominantly use ManageEngine OpManager for network monitoring. Starting from my switches, firewalls, routers, and so on, the main use case is to ensure continuous monitoring of network devices. It provides unified console access, offering live performance metrics and granular details, including…
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
    "You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
    "It's a scalable product."
    "This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
    "The solution helps to manage the operational flow in our organization."
    "It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
    "The product has excellent support for remote and hybrid environments."
    "The discovery feature of BMC Remedy has been very valuable."
    More BMC Remedy [EOL] pros
    "The auto-discovery feature has helped us a lot."
    "We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."
    "The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
    "ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."
    "As far as IT Asset Management is concerned, I would rate it at ten out of ten."
    "The technical support is great."
    "The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
    "It's very smart. I use it with minimal adjustments needed."
    More ManageEngine IT Asset Management pros
     

    Cons

    "BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
    "The upgrade process could be better. It would be a good improvement."
    "The desktop technicians face some challenges with the solution."
    "If a user isn't using an out-of-the-box configuration, it can get a bit complex."
    "Could be more user friendly for admins to manage."
    "There are issues from a product functionality perspective."
    "The tool's GUI is an area of concern where improvements are required."
    "There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
    More BMC Remedy [EOL] cons
    "I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."
    "The engineering area needs improvement."
    "It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."
    "The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
    "The asset management tool is costly."
    "It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."
    "I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
    "Responses from ManageEngine should be faster."
    More ManageEngine IT Asset Management cons
     

    Pricing and Cost Advice

    "The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
    "BMC should decrease the pricing further."
    "BMC Remedy is worth its price."
    "The tool is expensive."
    "Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
    "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
    "BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
    "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
    More BMC Remedy [EOL] pricing and cost advice
    "Its price is reasonable, but I wish it was lower."
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    Top Industries

    By visitors reading reviews
    Financial Services Firm
    11%
    Manufacturing Company
    10%
    Computer Software Company
    10%
    Government
    10%
    Financial Services Firm
    11%
    Government
    10%
    Computer Software Company
    6%
    Healthcare Company
    6%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    By reviewers
    Company SizeCount
    Small Business13
    Midsize Enterprise6
    Large Enterprise19
    By reviewers
    Company SizeCount
    Small Business3
    Midsize Enterprise2
    Large Enterprise2
     

    Questions from the Community

    What needs improvement with BMC Remedy Asset Management?
    If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
    See all answers
    What is your primary use case for BMC Remedy Asset Management?
    BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
    See all answers
    What do you like most about BMC Remedy Asset Management?
    The service management features are beneficial – very good.
    See all answers
    What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
    The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...
    See all answers
    What needs improvement with ManageEngine IT Asset Management?
    When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...
    See all answers
    What advice do you have for others considering ManageEngine IT Asset Management?
    The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...
    See all answers
     

    Comparisons

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    Compared 6% of the time
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    Micro Focus ZENworks Asset Management vs BMC Remedy [EOL] Logo
    Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]
    Compared 5% of the time
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    Compared 38% of the time
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    Compared 15% of the time
    Snow License Manager vs ManageEngine IT Asset Management Logo
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    Compared 7% of the time
    Qualys VMDR vs ManageEngine IT Asset Management Logo
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    Compared 5% of the time
    Mobile Reach vs ManageEngine IT Asset Management Logo
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    Product Reports

    Buyer's Guide
    BMC Remedy [EOL]
    February 2026
    BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
    Buyer's Guide
    ManageEngine IT Asset Management
    January 2026
    ManageEngine IT Asset Management reportDownload ManageEngine IT Asset Management product report
     

    Also Known As

    Remedy Asset Management
    No data available
     

    Overview

    BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

    BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

    What are the key features of BMC Remedy [EOL]?
    • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
    • Intuitive Interface: User-friendly design with customizable options enhances usage.
    • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
    • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
    • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
    What benefits and ROI should users consider in reviews?
    • Operational Efficiency: Enhanced automation reduces manual tasks.
    • Customizability: Adapts to complex environments for specific needs.
    • Scalability: Maintains performance in large, complex settings.
    • Transparency: CMDB integration offers clear visibility into assets.

    BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

    BMC

    ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

    ManageEngine
     

    Sample Customers

    Scripps Networks
    TRA
    Buyer's Guide
    IT Asset Management
    January 2026
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