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BMC Remedy [EOL] pros and cons

Vendor: BMC
3.9 out of 5
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Pros & Cons summary

BMC Remedy [EOL] offers outstanding automation, seamless integration, and superior asset discovery, making it valuable for operational flow and asset management. It is stable, scalable, and highly customizable, benefiting support teams in remote and hybrid environments. However, improvements in integration, deployment, reporting features, licensing, and support services are needed. Enhancing analytics, AI modules, and transitioning to a viable SaaS offering would further increase its appeal to tech buyers.

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Prominent pros & cons

PROS

BMC Remedy offers outstanding automation capabilities and seamless integration, making it highly beneficial for operational flow.
BMC Remedy's asset discovery feature surpasses other solutions, providing enhanced value in asset management.
The tool is both stable and scalable, recognized as a valuable asset by support teams.
Technical support for BMC Remedy is excellent, providing significant benefits for remote and hybrid environments.
BMC Remedy is mature, easily integrable with various technologies, and known for its customization capabilities.

CONS

Integration and deployment could be improved for easier and faster implementation, with better support for various platforms.
There is a need for more customized reporting features, as the existing system lacks flexibility and intuitive dashboards.
BMC Remedy [EOL] could benefit from enhancements in the licensing model, which is seen as expensive and difficult to understand.
Support services require improvement, particularly in terms of response time and consistency, as the service quality varies depending on the vendor.
Areas for improvement include a more comprehensive integration strategy, better analytics and AI modules, and a transition to a more viable SaaS offering.
 

BMC Remedy [EOL] Pros review quotes

PiyushKumar1 - PeerSpot reviewer
PiyushKumar1
Machine Learning Engineer at cmc
May 10, 2026
As for advice on using BMC Remedy for the first time, I would advise that you should go ahead with BMC Remedy as it is a user-friendly and cost-effective product.
Read full review
AS
Américo Silva
System Administrator at Porto Editora
Mar 5, 2025
BMC Remedy is very stable and scalable, making it a valuable tool for our support team.
Read full review
ArbenKlaiqi - PeerSpot reviewer
ArbenKlaiqi
Business analyst at a financial services firm with 10,001+ employees
Oct 17, 2024
The discovery feature of BMC Remedy has been very valuable.
Read full review
Buyer's Guide
BMC Remedy [EOL]
June 2026
Free Report: BMC Remedy [EOL] Reviews and More
Learn what your peers think about BMC Remedy [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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900,747 professionals have used our research since 2012.
Phanikumar Madiraju - PeerSpot reviewer
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees
Jun 5, 2024
It is a stable solution.
Read full review
Ameet Darole - PeerSpot reviewer
Ameet Darole
IT Service Delivery at Abcl
Apr 12, 2024
It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation.
Read full review
CS
Clarence Snayers
Country Manager at Hatfield Christian Church
Nov 12, 2024
The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability.
Read full review
Gorazd Hribar Rajteric - PeerSpot reviewer
Gorazd Hribar Rajteric
OSS Expert & Team Lead at Telekom Slovenije
Apr 3, 2024
The incident management console is available out of the box.
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AmanSrivastava - PeerSpot reviewer
AmanSrivastava
End User Support at Genpact - Headstrong
Oct 26, 2023
We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily.
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Pankaj-Mishra - PeerSpot reviewer
Pankaj-Mishra
Senior IT Security Engineer at Mahindra Group
Oct 18, 2023
The most valuable feature of BMC Remedy is to take administrative access of a user.
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Ismail Aboulezz - PeerSpot reviewer
Ismail Aboulezz
Chief Executive Officer at LeaseWeb
Sep 13, 2024
The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities.
Read full review
Show 10 more reviews (out of 33)
 

BMC Remedy [EOL] Cons review quotes

PiyushKumar1 - PeerSpot reviewer
PiyushKumar1
Machine Learning Engineer at cmc
May 10, 2026
Our management is trying to leave BMC Remedy for ServiceNow.
Read full review
AS
Américo Silva
System Administrator at Porto Editora
Mar 5, 2025
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case.
Read full review
ArbenKlaiqi - PeerSpot reviewer
ArbenKlaiqi
Business analyst at a financial services firm with 10,001+ employees
Oct 17, 2024
When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool.
Read full review
Buyer's Guide
BMC Remedy [EOL]
June 2026
Free Report: BMC Remedy [EOL] Reviews and More
Learn what your peers think about BMC Remedy [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
DOWNLOAD NOW
900,747 professionals have used our research since 2012.
Phanikumar Madiraju - PeerSpot reviewer
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm with 5,001-10,000 employees
Jun 5, 2024
In BMC Remedy, integration is a problem and even APIs are not available.
Read full review
Ameet Darole - PeerSpot reviewer
Ameet Darole
IT Service Delivery at Abcl
Apr 12, 2024
BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor.
Read full review
CS
Clarence Snayers
Country Manager at Hatfield Christian Church
Nov 12, 2024
Maybe the network automation aspects need improvement.
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Gorazd Hribar Rajteric - PeerSpot reviewer
Gorazd Hribar Rajteric
OSS Expert & Team Lead at Telekom Slovenije
Apr 3, 2024
The solution must be flexible.
Read full review
AmanSrivastava - PeerSpot reviewer
AmanSrivastava
End User Support at Genpact - Headstrong
Oct 26, 2023
There is room for improvement in terms of support.
Read full review
Pankaj-Mishra - PeerSpot reviewer
Pankaj-Mishra
Senior IT Security Engineer at Mahindra Group
Oct 18, 2023
The desktop technicians face some challenges with the solution.
Read full review
Ismail Aboulezz - PeerSpot reviewer
Ismail Aboulezz
Chief Executive Officer at LeaseWeb
Sep 13, 2024
BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules.
Read full review
Show 10 more reviews (out of 33)

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Product Categories

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Popular Comparisons

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IFS Cloud Platform vs BMC Remedy [EOL] Logo
IFS Cloud Platform vs BMC Remedy [EOL]
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