BMC Remedy [EOL] vs Freshservice comparison

BMC and Freshworks are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Freshservice and BMC Remedy compete in the IT Service Management (ITSM) category, with Freshservice often having the upper hand due to its ease of use, integration capabilities, and competitive pricing.

Features: Freshservice is notable for its intuitive ticketing system, allowing efficient incident and service request management through automation rules and streamlined workflows. The self-service portal and knowledge base in Freshservice enable users to resolve issues independently. Freshservice's integration with AWS and Microsoft offers deep AI and asset management capabilities. BMC Remedy offers robust IT service management features, integrating automation, orchestration, and dashboards for CIOs. Its CMDB facilitates comprehensive asset management and incident tracking, useful for managing complex environments.

Room for Improvement: BMC Remedy could improve by enhancing its automation capabilities and simplifying Software Asset Management. Users find integration and deployment challenging and desire a cloud-based version. Freshservice needs to improve its customization options to better serve larger enterprises. It also faces challenges with billing processes, Linux integration, discovery limitations, and requires enhanced reporting tools.

Ease of Deployment and Customer Service: BMC Remedy primarily supports on-premises deployments, while Freshservice offers public, private, and hybrid cloud options for flexible deployments. Freshservice requires less direct support due to easier setup, backed by a responsive customer service team. BMC Remedy's customer support can be indirect, relying on intermediaries or vendors.

Pricing and ROI: Freshservice appeals to a wide array of companies with its competitive pricing and flexible licensing model, particularly beneficial for those transitioning from other ITSM tools. BMC Remedy's pricing targets complex enterprise environments, offering strong ROI through stability and reduced manual efforts, though it may not suit smaller businesses.

To learn more, read our detailed IT Asset Management Report (Updated: June 2026).

Buyer's Guide

IT Asset Management

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

Automation Anywhere enhances ROI by reducing costs, improving efficiency, and delivering rapid results in less than a year.

Sentiment score

5.6

BMC Remedy EOL achieved high ROI and efficiency, but its cost limited adoption in some regions like Greece.

Sentiment score

6.3

Freshservice increased efficiency and reduced workload while improving SLA compliance and resource use, despite licensing cost challenges in HR.

In terms of cost, we participated in projects achieving two to three million dollars in annual savings.

Prafful Jha

Software Developer at Boston Scientific

As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.

Jayamahavarshini S

Software Engineer Intern at a university with 11-50 employees

Automation Anywhere has helped us save money.

Ramesh Babu Kadiyam

RPA Solution Architect at a computer software company with 51-200 employees

For more quotes and insights, download the Automation Anywhere report

Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.

Ashok R

Technical support manager at a tech vendor with 201-500 employees

With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.

Yousef Almomani

Systems Engineer at a consultancy with 51-200 employees

For more quotes and insights, download the Freshservice report

Customer Service

Sentiment score

7.0

Automation Anywhere's customer service is responsive and knowledgeable, but may face inconsistent response times and require persistent follow-ups.

Sentiment score

6.0

BMC Remedy [EOL] support is reliable and available 24/7 but has variable response times and efficiency improvement opportunities.

Sentiment score

6.8

Freshservice support is generally efficient and professional, though complex issues and communication can sometimes pose challenges.

Whenever we need help, we can reach out to them, and they help us out.

Prafful Jha

Software Developer at Boston Scientific

We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.

Jayamahavarshini S

Software Engineer Intern at a university with 11-50 employees

We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.

Sumit Mittal

Solution architect at Boston Scientific

For more quotes and insights, download the Automation Anywhere report

More challenges are faced in engaging our support team to call or ask for different features required to integrate or if something is not working.

PiyushKumar1

Machine Learning Engineer at cmc

For more quotes and insights, download the BMC Remedy [EOL] report

Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.

Raja Farrar

IT Service Delivery Manager at Symposiam

However, they have improved over the period of two years.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Their documentation is also good, making setup easy without needing frequent support requests.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

For more quotes and insights, download the Freshservice report

Scalability Issues

Sentiment score

7.4

Automation Anywhere is highly scalable and cost-effective, efficiently managing projects and supporting diverse industry automation with centralized control.

Sentiment score

7.5

BMC Remedy [EOL] excels in scalability, efficiently supporting large user loads with flexible management despite potential costs and challenges.

Sentiment score

7.3

Freshservice scales efficiently with added licenses, supporting growth with cloud benefits, though customization and costs may limit larger enterprises.

As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.

Michal Wrobel

Sr. Manager, Finance Transformation at Amkor Technology, Inc.

The centralized control room allows us to orchestrate and manage bots seamlessly.

reviewer2591694

Associate Leadership Team at a financial services firm with 10,001+ employees

I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.

reviewer2402688

Director at a computer software company with 51-200 employees

For more quotes and insights, download the Automation Anywhere report

BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.

Raja Farrar

IT Service Delivery Manager at Symposiam

Freshservice can handle growth in users or tickets easily.

Sachin Mohanty

Cloud Operations Engineer at PowerSchool India Pvt.Ltd

For more quotes and insights, download the Freshservice report

Stability Issues

Sentiment score

7.0

Automation Anywhere is praised for stability and reliability, with cloud versions improving consistency and strong customer support appreciated.

Sentiment score

7.8

BMC Remedy is stable and reliable, with high user ratings, despite occasional upgrade issues and comparisons to ServiceNow.

Sentiment score

8.3

Freshservice offers stable performance with minimal downtime, few issues, and reliable cloud hosting on AWS, ensuring consistent uptime.

With the latest applications, there are no significant issues like freezing or crashing.

Vikas-Jaiswal

Senior RPA Team Leader at a tech services company with 11-50 employees

From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.

Rohit-Pawar

Director Automation CEO at a financial services firm with 10,001+ employees

If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.

Octavio Medina

Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees

For more quotes and insights, download the Automation Anywhere report

BMC Remedy is a very good product regarding stability.

PiyushKumar1

Machine Learning Engineer at cmc

For more quotes and insights, download the BMC Remedy [EOL] report

The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

Freshservice is quite stable as they host it on AWS.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Freshservice provides a stable environment for our needs.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Freshservice report

Room For Improvement

Automation Anywhere's complexity, cost, and technical demands challenge non-tech users, requiring improved support and ease for smaller firms.

BMC Remedy [EOL] requires updates in automation, UI, support, integration, pricing, cloud adoption, and ease of use.

Freshservice users seek improvements in reporting, automation, integrations, and customizations to enhance usability and effectiveness for larger enterprises.

It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.

reviewer2642832

Low Code Developer at a manufacturing company with 10,001+ employees

Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.

Prafful Jha

Software Developer at Boston Scientific

It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.

Manoj Mahapatra

Rpa Infrastructure Lead at a tech vendor with 10,001+ employees

For more quotes and insights, download the Automation Anywhere report

We want integration with Microsoft Teams and something similar to Artificial Intelligence.

Américo Silva

System Administrator at Porto Editora

The room for improvement related to BMC Remedy is that if some kind of automation is possible in it.

PiyushKumar1

Machine Learning Engineer at cmc

For more quotes and insights, download the BMC Remedy [EOL] report

There's limited experience with the CMDB or asset management features.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

For more quotes and insights, download the Freshservice report

Setup Cost

Automation Anywhere's pricing is seen as expensive for small businesses but justified by features for larger organizations.

BMC Remedy licensing receives mixed reviews, seen as competitive by some but costly and complex by others.

Freshservice offers flexible, competitive pricing with tiered plans, varying costs, and value without hidden fees.

It is more cost-efficient compared to all other RPA platforms.

reviewer2625948

AI/Robotics Process Automation Specialist at Bell

Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.

reviewer2644008

Developer at a consultancy with 10,001+ employees

It is not cheap, with costs ranging between 700 to 800 dollars per month.

Vatsal Mehta

Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.

For more quotes and insights, download the Automation Anywhere report

The price is reasonable.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

Switching from previous ITSM tools has led to a 50% reduction in licensing costs.

Raja Farrar

IT Service Delivery Manager at Symposiam

The solution offers flat licensing and appears to be cost-effective.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.

Ashok R

Technical support manager at a tech vendor with 201-500 employees

For more quotes and insights, download the Freshservice report

Valuable Features

Automation Anywhere offers a user-friendly interface for efficient task automation with features enhancing productivity and seamless integration.

BMC Remedy [EOL] provides customizable IT management with dashboards, automation, and integration, excelling in large, stable environments with ITIL support.

Freshservice enhances IT operations with user-friendly features, seamless integrations, automation, and efficient asset management, boosting productivity and SLA compliance.

I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.

reviewer2642832

Low Code Developer at a manufacturing company with 10,001+ employees

For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.

Jack Strenkowski

Automation Manager at a manufacturing company with 1,001-5,000 employees

Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.

Sumit Mittal

Solution architect at Boston Scientific

For more quotes and insights, download the Automation Anywhere report

BMC Remedy is very stable and operational, with users being highly accustomed to using it.

Américo Silva

System Administrator at Porto Editora

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated.

PiyushKumar1

Machine Learning Engineer at cmc

For more quotes and insights, download the BMC Remedy [EOL] report

The most valuable features include ticket routing, automation in triage, data control, and flat licensing.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.

Raja Farrar

IT Service Delivery Manager at Symposiam

For more quotes and insights, download the Freshservice report

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

PiyushKumar1

Machine Learning Engineer at cmc

Long-term ticket management has become straightforward and supports efficient incident handling

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

12%

Construction Company

11%

Computer Software Company

Financial Services Firm

15%

Manufacturing Company

11%

Government

Marketing Services Firm

Construction Company

10%

Manufacturing Company

10%

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	154
Midsize Enterprise	82
Large Enterprise	536

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

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What is your experience regarding pricing and costs for BMC Remedy Asset Management?

The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

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What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

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What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are...

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What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirect...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 13% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 7% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC Remedy [EOL]

Compared 12% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 7% of the time

CA Asset Portfolio Management vs BMC Remedy [EOL]

Compared 7% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]

Compared 6% of the time

More BMC Remedy [EOL] Competitors

ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Remedy [EOL]

June 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy Asset Management

Flint

Interactive Demo

Automation Anywhere

Demo not available

BMC

Demo not available

Freshworks

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Scripps Networks

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

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