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BMC Remedy [EOL] vs CA Asset Portfolio Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
641
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
CA Asset Portfolio Management
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
IT Asset Management (14th), License Management (4th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
reviewer1998918 - PeerSpot reviewer
Enterprise systems management team lead
Integrates well, highly stable, and scalable
CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well."
"We are getting massive efficiencies across our back office, internally."
"Scalability is good. There is no question about its scalability."
"We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced."
"By automating those processes we achieved high ROI, great customer satisfaction, better STP, reduced manual work, reduced processing time, high accuracy, and 24/7 working capacity with the AA bots."
"What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it."
"We have been able to take an accounting task and clear a very large backlog, therefore being completely up-to-date on the task since implementing a bot on it."
"As a solution for process automation, it's been very easy for us to use, and I don't think that we could have done it with any other solution."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"I would tell potential users that this is a good and reliable solution; it's a solution that has stood the test of time, not something new that hasn't been used extensively, and many Fortune 500 companies use it, so it's definitely a good solution."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."
"BMC Remedy Asset Management is scalable and easy to do."
"It is a stable solution."
"It has a good peer sharing module."
"The discovery feature of BMC Remedy has been very valuable."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk, as it allows us to work both sides of life cycle management."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"From an implementation standpoint, and what we've seen so far of what it can do, I'd say we're extremely satisfied."
"It enables us to make better business and financial decisions."
"Reduces software cost. Reduces the risk of software audits."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation; we never really knew what our depreciation values were, so it was really nice to have that on hand as well, and it gives us a better view of our hardware, which is really beneficial."
"IT asset manager simplifies the management and administration of the life cycle of IT assets thus lowering the capital and operational expenditure."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
 

Cons

"On the user side, we have seen issues with user training."
"There should be a way to avoid recoding everything whenever there's an upgrade to the latest version."
"When you are implementing it initially, it's challenging as there's a lot of change management."
"The inclusion of word packages would help us to extract data from Word and automate word-related activities easily."
"With Citrix, we need a dedicated server to work with it. This has become complicated, as it is not easy to pull all the systems together into one place. It would be better if the Automation Anywhere team could make this easy and simple."
"One thing about it that we have not found to be exceptionally useful are the built-in bot analytics, the Bot Insights. From our own extensive experimentation, as well as from what we've understood from other people using this solution, we've been able to come up with better solutions using our own in-house analytics and our own systems than through theirs."
"In a cost-sensitive industry like banking, where automation needs to prove clear ROI, a more flexible pricing structure would assist organizations in expanding automation more aggressively without feeling constrained by budget considerations."
"It still uses old, deprecated Microsoft components that have an end date."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There is room for improvement in terms of support."
"The desktop technicians face some challenges with the solution."
"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."
"The tool's GUI is an area of concern where improvements are required."
"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"Maybe the network automation aspects need improvement."
"One additional improvement – the reporting aspect in SAM is poor; we need different reporting for different purposes – compliance reporting for executive management and the product teams."
"Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles."
"I'd like to see end-of-life information on software products."
"As I'm looking into financial reporting and audits, new features to help with this would be good."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
 

Pricing and Cost Advice

"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."
"Automation Anywhere's pricing is significantly higher than other RPA solutions."
"Annually, we are paying almost one million reais."
"As our team size increases, we may get some more licenses for the tool."
"The price is a little bit high but the support is good."
"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."
"We are not receiving the right information about their features, e.g. Automation Anywhere University, or anything that they are selling. They need to improve their documentation."
"It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"BMC should decrease the pricing further."
"I find the pricing to be reasonable."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"It is an expensive tool."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The tool is expensive."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
12%
Manufacturing Company
11%
Computer Software Company
7%
Financial Services Firm
15%
Manufacturing Company
11%
Government
8%
Marketing Services Firm
6%
Construction Company
23%
Financial Services Firm
11%
Government
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise536
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Remedy Asset Management
CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Scripps Networks
First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: June 2026.
900,747 professionals have used our research since 2012.