![BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_64/bSN2Wf7Bgff1KkcTxG8fZAjU.png?_a=BACAGSGT)
BMC Remedy and ServiceNow Discovery are contenders in IT management and CMDB solutions. While both offer robust features, ServiceNow Discovery appears to have an edge due to its superior integration capabilities catering to dynamic environments.
Features: BMC Remedy offers dashboards, reports, and a well-structured CMDB design. The asset management, peer sharing modules, and tracking options are valuable for managing IT operations effectively. Its stability and scalability are reliable for large enterprises. ServiceNow Discovery provides service mapping and automated discovery, identifying dependencies crucial for IT operations management. Its strength lies in CMDB integration, security management, and comprehensive data insights, making it suitable for complex environments.
Room for Improvement: BMC Remedy users cite complexity in deployment and a need for simpler dashboards. The interface and customization could be enhanced alongside more flexible pricing. ServiceNow Discovery could benefit from improved cost management and cloud integration. Enhanced reporting UI, a pay-as-you-use model, and better network discovery are also desired improvements.
Ease of Deployment and Customer Service: BMC Remedy is an on-premises solution requiring manual setup, which can be challenging for smaller enterprises. Its customer support receives mixed reviews, often depending on third-party vendors. ServiceNow Discovery offers more flexible deployment options, including cloud environments, and is praised for strong technical support despite facing critiques over response times.
Pricing and ROI: BMC Remedy is considered expensive, particularly for smaller businesses, yet offers substantial ROI due to its stability. Users appreciate its competitive pricing compared to ServiceNow. ServiceNow Discovery is seen as costly, with high licensing fees. While its advanced features provide value, there is a call for more flexible pricing models and improved cost efficiency compared to BMC’s simpler offerings.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
That is not a mistake of the product. It is due to excessive security on the network.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
The price is reasonable.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
![BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_40/bSN2Wf7Bgff1KkcTxG8fZAjU.png?_a=BACAGSGT){kind=small}
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
![ServiceNow vs BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/F5JgDTqCLg39G7hWg39uNt2h.jpg?_a=BACAGSGT){kind=small}
![BMC Helix Discovery vs BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/vkan7x25xdtg693gp3mqibo5u92k.jpg?_a=BACAGSGT){kind=small}
![ManageEngine IT Asset Management vs BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/iiVCeKSzqtGDQhMVMmGiZThV.png?_a=BACAGSGT){kind=small}
![SymphonyAI IT Service Management vs BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/fuqihhe0oiv6bi0chvr4nbafaco3.jpg?_a=BACAGSGT){kind=small}
![IFS Cloud Platform vs BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/ysai4k0jkkuqagl250l4x5lqpi2j.png?_a=BACAGSGT){kind=small}
BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
![BMC Remedy [EOL] vs. ServiceNow Discovery report](https://www.peerspot.com/assets/media/images/icons/pdf-c33db68f.svg){kind=icon}
![BMC Remedy [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/bSN2Wf7Bgff1KkcTxG8fZAjU.png?_a=BACAGSGT){kind=small}
