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BMC Remedy and ServiceNow Discovery are contenders in IT management and CMDB solutions. While both offer robust features, ServiceNow Discovery appears to have an edge due to its superior integration capabilities catering to dynamic environments.
Features: BMC Remedy offers dashboards, reports, and a well-structured CMDB design. The asset management, peer sharing modules, and tracking options are valuable for managing IT operations effectively. Its stability and scalability are reliable for large enterprises. ServiceNow Discovery provides service mapping and automated discovery, identifying dependencies crucial for IT operations management. Its strength lies in CMDB integration, security management, and comprehensive data insights, making it suitable for complex environments.
Room for Improvement: BMC Remedy users cite complexity in deployment and a need for simpler dashboards. The interface and customization could be enhanced alongside more flexible pricing. ServiceNow Discovery could benefit from improved cost management and cloud integration. Enhanced reporting UI, a pay-as-you-use model, and better network discovery are also desired improvements.
Ease of Deployment and Customer Service: BMC Remedy is an on-premises solution requiring manual setup, which can be challenging for smaller enterprises. Its customer support receives mixed reviews, often depending on third-party vendors. ServiceNow Discovery offers more flexible deployment options, including cloud environments, and is praised for strong technical support despite facing critiques over response times.
Pricing and ROI: BMC Remedy is considered expensive, particularly for smaller businesses, yet offers substantial ROI due to its stability. Users appreciate its competitive pricing compared to ServiceNow. ServiceNow Discovery is seen as costly, with high licensing fees. While its advanced features provide value, there is a call for more flexible pricing models and improved cost efficiency compared to BMC’s simpler offerings.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
I would rate the technical support by ServiceNow as good.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
The price is reasonable.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
It is very stable and scalable, making it a valuable tool for our support team.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
I have found the dynamic inventory capabilities useful in ServiceNow Discovery since it is much easier to use than going to a third-party tool.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
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| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
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BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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