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BMC Remedy [EOL] vs Snow License Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
Snow License Manager
Average Rating
7.6
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
License Management (3rd)
 

Featured Reviews

PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
AM
Head - IT Asset & Service Management at Nexperia
Offers comprehensive reporting and utilization analysis but pricing remains a concern
The tool has relatively all basic and intermediate capabilities to meet our requirement. The price is a little bit on the higher side than other tools available in the market, except ServiceNow. ServiceNow is pretty expensive, but Snow License Manager is much more cost-effective than ServiceNow. In comparison to other software management tools, Snow License Manager is a bit on the higher side in terms of cost. In terms of capability and ease of use, it's good. We have all types of connectors in Snow License Manager, enabling effective data collection from various sources and reconciling them. Additionally, they have a very comprehensive software recognition library, which consists of a broad list of software signatures. This allows for proper identification of the software installed in the system, particularly within a hybrid environment containing on-prem, cloud, and different types of SaaS software, all of which are supported by their connectors to provide a one-stop shop report for all data sources. We haven't used the automated license tracking feature of Snow License Manager. They have some automation and orchestration functions, but our organization does not utilize them. The utilization analysis tool is effective. The Snow cloud-based functionality is pretty comprehensive for our organization, as Snow License Manager, with its connectors, is capable of providing all the required information, including when the last time a user logged in occurred. This information allows for effective license re-harvesting, along with other necessary functionalities.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has excellent support for remote and hybrid environments."
"The service management features are beneficial – very good."
"The solution's technical support is good."
"Technical support is excellent."
"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The product's initial setup phase is very easy."
"The reporting tools of Snow License Manager helped me generate insights into software deployment and usage patterns, particularly for SaaS-based subscriptions, during renewal periods to decide whether to purchase more subscriptions or reduce them, allowing investment of saved funds into other tools."
"The discovery is excellent. It is agent-based, and it can also operate without one as long as there is an inventory source, such as SCCM. It may take data from the SCCM and normalize it to provide a very clear idea of what the hardware is, what software is running on it, what versions of that software are available, when is the end-of-life, and when they are no longer supported. All of that information is available."
 

Cons

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
"The UI is quite outdated."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"The desktop technicians face some challenges with the solution."
"The support is an area that can be improved. As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support. Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved. We have to rely on Australia for support."
"The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required."
 

Pricing and Cost Advice

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"It is an expensive tool."
"With the product, you can either go for a yearly or a perpetual licensing model."
"BMC Remedy is worth its price."
"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
"The tool is expensive."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"I rate the product price as a four on a scale of one to ten, where one is low, and ten is high."
"I would rate the pricing a seven or eight out of ten. It is not a cheap solution, but it provides good value for money."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
11%
Government
8%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
No data available
 

Questions from the Community

What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
What needs improvement with Snow License Manager?
My only expectation from Snow License Manager is regarding the pricing, as I think it isn't competitive and is on the higher side. Since Flexera acquired it, they are likely trying to maintain thei...
What is your primary use case for Snow License Manager?
We are using Snow License Manager, which was recently acquired by Flexera. I confirm that we're working with Flexera for IT asset management. We are using Snow License Manager for software discover...
What advice do you have for others considering Snow License Manager?
The reporting tools of Snow License Manager helped me generate insights into software deployment and usage patterns. For Oracle or Microsoft, the insights informed us about the usage levels and app...
 

Also Known As

Remedy Asset Management
No data available
 

Overview

 

Sample Customers

Scripps Networks
Imperial Brands, TVO, informa, Bridgestone, UK Food Retailer, Velux, LSE, TalkTalk, Insta, Swedbank
Find out what your peers are saying about ManageEngine, IFS, Flexera and others in License Management. Updated: June 2026.
900,838 professionals have used our research since 2012.