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BMC Remedy [EOL] and IFS Cloud Platform compete in enterprise management solutions. IFS Cloud holds the upper hand due to its modular approach and ease of integration with other systems.
Features: BMC Remedy [EOL] offers comprehensive asset management capabilities, strong dashboards, and reports, making it ideal for managing large environments. IFS Cloud Platform provides modular integration through its service-oriented architecture and versatile field service management modules, which are adaptable across industries.
Room for Improvement: BMC Remedy [EOL] needs a simplified user experience, better integration, and enhanced monitoring and reporting. Improvements in the support and onboarding processes are also needed. IFS Cloud Platform could improve its documentation, user training, error messages, support for mobile devices, and the user-friendliness of its reporting tools.
Ease of Deployment and Customer Service: BMC Remedy [EOL] is more complex to deploy due to its focus on on-premises environments, often requiring significant manual configurations. Technical support quality varies with the intermediary, potentially causing delays. IFS Cloud Platform offers flexible deployment options in hybrid and cloud settings with generally positive technical support, though support responsiveness could improve.
Pricing and ROI: BMC Remedy [EOL] is competitively priced against ServiceNow but still perceived as expensive, especially for smaller enterprises. Users value its long-term efficiency and stability but are concerned about the pricing structure. IFS Cloud Platform, while also considered costly, provides a competitive pricing model with scalable user-based licensing, which benefits large enterprises, though it may be less cost-effective for smaller businesses.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
The price is reasonable.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
There are fewer fields on the user screen compared to other products.
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| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 9 |
| Large Enterprise | 10 |
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BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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