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BMC Remedy [EOL] and Lansweeper are products competing in the realm of IT service management and asset management. Lansweeper has the upper hand in asset management due to its ease of deployment and competitive pricing appealing to small and medium businesses.
Features: BMC Remedy [EOL] offers robust IT service management capabilities with comprehensive incident handling, a well-structured CMDB, and detailed reporting features. Lansweeper focuses on IT asset management, excelling in inventory discovery, agentless operations, and cloud integration, appealing particularly to SMEs.
Room for Improvement: BMC Remedy [EOL] could enhance user experience by simplifying complex configurations and improving integration capabilities, as well as speeding up support services. Lansweeper could expand its software deployment capabilities, refine cloud solutions, and enhance support interactions for better reporting customization.
Ease of Deployment and Customer Service: BMC Remedy [EOL] typically requires extensive configuration for on-premises deployment, aligning with large, complex environments. Its customer service is generally rated high despite variability due to indirect channels. Lansweeper, with its hybrid deployment options, is praised for ease of implementation and efficient direct support.
Pricing and ROI: BMC Remedy [EOL] is expensive, targeting large enterprises, aligning with its extensive capabilities. Its ROI is seen in long-term efficiency gains. Lansweeper offers competitive pricing, being especially attractive to SMEs with cost-effectiveness and flexibility through a per-device licensing model, providing immediate value via streamlined operations.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
It ended up being more cost-effective than BMC for the license we obtained.
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
The only aspect that would enhance my rating would be an immediate response to my call, but considering they manage multiple clients, I find their service to be very close to a perfect ten.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
There is no analytics from Lansweeper to understand that it is the same software but with a different version.
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Reporting needs to be more customized as per customer requirements.
The price is reasonable.
It is quite cheap compared to other solutions, and the installation was very easy.
They purchased licenses for around 300 to 400 users or devices.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Lansweeper has made the job easier for us. That's the best benefit.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
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| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 6 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
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BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.
BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.
What are the key features of BMC Remedy [EOL]?BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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