BMC Remedy [EOL] vs Lansweeper comparison

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BMC Remedy [EOL]

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and Lansweeper are products competing in the realm of IT service management and asset management. Lansweeper has the upper hand in asset management due to its ease of deployment and competitive pricing appealing to small and medium businesses.

Features: BMC Remedy [EOL] offers robust IT service management capabilities with comprehensive incident handling, a well-structured CMDB, and detailed reporting features. Lansweeper focuses on IT asset management, excelling in inventory discovery, agentless operations, and cloud integration, appealing particularly to SMEs.

Room for Improvement: BMC Remedy [EOL] could enhance user experience by simplifying complex configurations and improving integration capabilities, as well as speeding up support services. Lansweeper could expand its software deployment capabilities, refine cloud solutions, and enhance support interactions for better reporting customization.

Ease of Deployment and Customer Service: BMC Remedy [EOL] typically requires extensive configuration for on-premises deployment, aligning with large, complex environments. Its customer service is generally rated high despite variability due to indirect channels. Lansweeper, with its hybrid deployment options, is praised for ease of implementation and efficient direct support.

Pricing and ROI: BMC Remedy [EOL] is expensive, targeting large enterprises, aligning with its extensive capabilities. Its ROI is seen in long-term efficiency gains. Lansweeper offers competitive pricing, being especially attractive to SMEs with cost-effectiveness and flexibility through a per-device licensing model, providing immediate value via streamlined operations.

To learn more, read our detailed BMC Remedy [EOL] vs. Lansweeper Report (Updated: July 2025).

BMC Remedy [EOL] vs. Lansweeper

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Ranking in IT Asset Management

5th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

License Management (1st)

Lansweeper

Ranking in IT Asset Management

2nd

Average Rating

8.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of BMC Remedy [EOL] is 5.0%, down from 7.6% compared to the previous year. The mindshare of Lansweeper is 10.2%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
Lansweeper	10.2%
BMC Remedy	5.0%
Other	84.8%

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

Read full review

Victor Vu

Regional IT Infrastructure Operations Specialist at Deheus

Efficient asset management with room to address pricing and security concerns

We use Lansweeper primarily for scan discovery and device access discovery within our IT environment The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable. It provides us with detailed information such as GPU, CPU, memory, and OS after scanning…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"The solution is extremely user-friendly."

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

More BMC Remedy [EOL] pros

"Provides good reports from every asset."

"The solution has an excellent health status feature and a user-friendly interface that contains all necessary information."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

"The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets."

"The benefits I have seen from using Lansweeper at the infrastructure level include licensing and optimization, the cost reduction and elimination of redundant tools reduced our needs, and this was particularly evident in the most recent project."

"For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product."

"We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings."

More Lansweeper pros

Cons

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"BMC Remedy's change management module needs enhancement."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"The solution must be flexible."

"The solution is very expensive."

"Maybe the network automation aspects need improvement."

More BMC Remedy [EOL] cons

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements."

"The support is an area that could improve. The support staff could be more knowledgeable."

"Lacks an end-to-end asset management tool."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version."

"The help desk is not exactly its strong suit."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

More Lansweeper cons

Pricing and Cost Advice

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"I find the pricing to be reasonable."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is on the expensive side."

"It is an expensive tool."

More BMC Remedy [EOL] pricing and cost advice

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"It actually costs some money in the long run because of the licensing model."

"It is not high and it is fair according to the worth it offers."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

11%

Manufacturing Company

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

What needs improvement with Lansweeper?

I don't think there's room for improvement with Lansweeper that I can think of. You can always improve, but it depends on the case scenario. For me, it's sufficient for now. For somebody else, they...

ServiceNow vs BMC Remedy [EOL]

Comparisons

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Compared 6% of the time

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Compared 19% of the time

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Qualys VMDR vs Lansweeper

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Spiceworks vs Lansweeper

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Product Reports

Download BMC Remedy [EOL] product report

BMC Remedy [EOL]

September 2025

Download Lansweeper product report

August 2025

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Scripps Networks

Information Not Available