BMC Remedy [EOL] vs ManageEngine IT360 comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

921 Views
175 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

ManageEngine IT360

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and ManageEngine IT360 are competing products in the IT management software space. Despite BMC Remedy EOL's previous strengths, ManageEngine IT360 has the upper hand due to its active feature updates and robust capabilities.

Features: BMC Remedy EOL primarily excelled in incident management, workflow automation, and service request lifecycle. ManageEngine IT360 offers extensive network management, application monitoring, and real-time analytics.

Room for Improvement: BMC Remedy EOL requires significant customization, lacks recent updates due to EOL status, and has limited scalability. ManageEngine IT360 could improve its user interface, integration capabilities, and provide more advanced customization options.

Ease of Deployment and Customer Service: BMC Remedy EOL required significant customization with standard support. ManageEngine IT360 provides easier deployment with cloud-based options and responsive customer service.

Pricing and ROI: BMC Remedy EOL had a higher initial setup cost with long-term benefits in stable environments. ManageEngine IT360 offers a scalable pricing model with higher ROI potential through reduced operational costs.

To learn more, read our detailed IT Asset Management Report (Updated: December 2025).

Buyer's Guide

IT Asset Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT360

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (98th), IT Asset Management (28th), IT Infrastructure Monitoring (73rd)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"It is a stable solution."

"It has a good peer sharing module."

"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."

"The solution offers some very good features."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"The service management features are beneficial – very good."

More BMC Remedy [EOL] pros

"It is easy to identify and collect information from all of the nodes on the network."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"The technical support is good."

Cons

"The initial setup of BMC Remedy Asset Management was complex."

"The UI is quite outdated."

"The interface is obsolete."

"Continuous improvement is recommended."

"There are issues from a product functionality perspective."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"In BMC Remedy, integration is a problem and even APIs are not available."

"There is room for improvement in terms of support."

More BMC Remedy [EOL] cons

"We would like to have support for integration with ServiceDesk."

"The product could use more intelligence, automation and general availability of product information."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

Pricing and Cost Advice

"I find the pricing to be reasonable."

"BMC should decrease the pricing further."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"It is an expensive tool."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The pricing is on the expensive side."

More BMC Remedy [EOL] pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

11%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

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Compared 21% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 11% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

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Compared 20% of the time

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Compared 11% of the time

eG Enterprise vs ManageEngine IT360

Compared 11% of the time

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Ixia Network Packet Brokers vs ManageEngine IT360

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Product Reports

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

Network Monitoring Software

January 2026

Download ManageEngine IT360 product report

Also Known As

Remedy Asset Management

IT360

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

Sample Customers

Scripps Networks

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

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