BMC Remedy [EOL] vs ManageEngine IT360 comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

1,183 Views
189 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

ManageEngine IT360

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and ManageEngine IT360 are competing products in the IT management software space. Despite BMC Remedy EOL's previous strengths, ManageEngine IT360 has the upper hand due to its active feature updates and robust capabilities.

Features: BMC Remedy EOL primarily excelled in incident management, workflow automation, and service request lifecycle. ManageEngine IT360 offers extensive network management, application monitoring, and real-time analytics.

Room for Improvement: BMC Remedy EOL requires significant customization, lacks recent updates due to EOL status, and has limited scalability. ManageEngine IT360 could improve its user interface, integration capabilities, and provide more advanced customization options.

Ease of Deployment and Customer Service: BMC Remedy EOL required significant customization with standard support. ManageEngine IT360 provides easier deployment with cloud-based options and responsive customer service.

Pricing and ROI: BMC Remedy EOL had a higher initial setup cost with long-term benefits in stable environments. ManageEngine IT360 offers a scalable pricing model with higher ROI potential through reduced operational costs.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT360

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (95th), IT Asset Management (29th), IT Infrastructure Monitoring (68th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

"It has a good peer sharing module."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"The solution is extremely user-friendly."

"It is a stable solution."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."

More BMC Remedy [EOL] pros

"The technical support is good."

"It is easy to identify and collect information from all of the nodes on the network."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

Cons

"The desktop technicians face some challenges with the solution."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"In BMC Remedy, integration is a problem and even APIs are not available."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"The tool is very old."

"The initial setup of BMC Remedy Asset Management was complex."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

More BMC Remedy [EOL] cons

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"The product could use more intelligence, automation and general availability of product information."

"We would like to have support for integration with ServiceDesk."

Pricing and Cost Advice

"I find the pricing to be reasonable."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"It is an expensive tool."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The tool is expensive."

"The pricing is on the expensive side."

More BMC Remedy [EOL] pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

10%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 18% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 11% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

IBM Tivoli Asset Management for IT vs BMC Remedy [EOL]

Compared 3% of the time

More BMC Remedy [EOL] Competitors

Netreo vs ManageEngine IT360

Compared 18% of the time

Alluvio AppResponse vs ManageEngine IT360

Compared 11% of the time

Kentik vs ManageEngine IT360

Compared 10% of the time

eG Enterprise vs ManageEngine IT360

Compared 10% of the time

Ixia Network Packet Brokers vs ManageEngine IT360

Compared 9% of the time

More ManageEngine IT360 Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

Network Monitoring Software

January 2026

Download ManageEngine IT360 product report

Also Known As

Remedy Asset Management

IT360

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

Sample Customers

Scripps Networks

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2026.

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