BMC Remedy [EOL] vs ManageEngine IT360 comparison

BMC and ManageEngine are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

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Executive SummaryUpdated on Jun 3, 2026

BMC Remedy EOL and ManageEngine IT360 compete in the IT service management category. ManageEngine IT360 has the upper hand due to its superior features and better perceived value.

Features: BMC Remedy EOL provides robust IT service management, offering comprehensive ticketing, easy integration with other systems, and cloud access for mobility. ManageEngine IT360 provides integrated network and application monitoring, ease of use, and efficient automation for various IT operations.

Room for Improvement: BMC Remedy EOL could benefit from simplifying deployment and reducing dependency on significant manual configuration. It also requires improvement in integration with a broader range of external applications. ManageEngine IT360 needs enhancements in its asset management capabilities and better real-time analytics for more insightful reporting. Providing templates for quicker setup can also be beneficial.

Ease of Deployment and Customer Service: BMC Remedy EOL's deployment process is structured yet complex, often requiring extensive support. ManageEngine IT360 offers a simpler deployment process, widely appreciated for its responsive customer service and ease of implementation.

Pricing and ROI: BMC Remedy EOL offers competitive setup costs but may incur high customization expenses, impacting ROI. ManageEngine IT360 might have a higher initial investment but provides better ROI due to its comprehensive features and efficient operations, offering greater long-term value.

To learn more, read our detailed IT Asset Management Report (Updated: June 2026).

Buyer's Guide

IT Asset Management

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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PiyushKumar1

Machine Learning Engineer at cmc

Long-term ticket management has become straightforward and supports efficient incident handling

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Within less time than it used to take, we can automate a complete Apex task."

"We have more than 50 bots in the company, the FTE and ROI are very good, and in the future we have many projects in pipeline that we are about to implement, so definitely there is a good ROI and FTE savings for us."

"Scalability is good. There is no question about its scalability."

"My impression of the impact on visibility in the automation lifecycle is that we help to standardize the process and become more productive in those activities and visibility."

"It has improved the reliability of our monthly billing processes that, in the past, was dependent on manual, nine-to-five types of activities, and we can now schedule those activities, process 24 hours a day, and then we review exceptions."

"We've saved a lot of time. How much time we save depends on the process. It's likely at least 50%. Sometimes, it's up to 70%."

"For the tasks that I do repeatedly, I can record processes using Automation Anywhere. I record mouse and keyboard actions and create a workflow for those activities. This minimizes my workload. The recording option is very useful."

"We have some bots which are saving a week or month of multiple employees' times."

More Automation Anywhere pros

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"The solution is extremely user-friendly."

"I would tell potential users that this is a good and reliable solution; it's a solution that has stood the test of time, not something new that hasn't been used extensively, and many Fortune 500 companies use it, so it's definitely a good solution."

"The solution helps to manage the operational flow in our organization."

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"BMC Remedy Asset Management is scalable and easy to do."

More BMC Remedy [EOL] pros

"The monitoring capability is easy to use and it can be done without any training."

"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"It is easy to identify and collect information from all of the nodes on the network."

"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."

"The technical support is good."

"Customer Service: Absolutely fantastic."

"I would suggest you use this product as it's easy for administration, and is based on distributed model support."

Cons

"We have HTML mode and Window mode, but Automation Anywhere is limited in this. It would be better if they were able to provide different specification modes."

"Automation Anywhere has some limitation with its integrations. You can build your logic with MetaBots and .NET components, e.g., if something is not gathered by Automation Anywhere or built into functionality, you can write a MetaBot. A MetaBot is like an external component. You can write it through C# or .NET code, and make a DLL, and import it. This is not open to all data types or EXE functionalities which can be written through C#. You have to define your variable types, matching them with Automation Anywhere existing variable types. Because of the knowledge required, I cannot let another person, who doesn't know Automation Anywhere, build my external DLL code."

"I would like to have the ability to schedule bots by whichever one is available."

"MetaBots and Control Room may have some room for improvement."

"The Automation Anywhere community is less active than the UiPath community, which is a downside. When I ask questions in the Automation Anywhere community, responses take a longer time."

"There were times in the past where through submitting a ticket for support, it seemed that some of the engineers who were helping me did not understand the product that they were supporting. That felt difficult because I felt I was almost explaining the product to the company."

"In A2019 the dependencies that are being downloaded take a longer time that should be reduced. Migration utility should be provided so we can easily migrate from lower versions to higher versions."

"I never use Automation Anywhere in the attended space because they are bad at that, at least compared to other players like us or UiPath."

More Automation Anywhere cons

"The interface is obsolete."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

"It was hard to get reports unless by contacting the developer."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"The tool is very old."

"The desktop technicians face some challenges with the solution."

More BMC Remedy [EOL] cons

"The GUI could be improved."

"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."

"We would like to have support for integration with ServiceDesk."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."

"The product could use more intelligence, automation and general availability of product information."

Pricing and Cost Advice

"It is reasonable and affordable. If you consider the tasks that we can get done using this, the pricing is reasonable and affordable."

"Whatever investment, licensing, and resource costs together are put in for development and delivery, we are still at an ROI of 250 percent."

"Their overall pricing falls in the middle of the market. Cost-wise, Automation Anywhere is quite expensive because of their analytics, IQ Bots, and MetaBots. For a standalone machine, the pricing is okay. When adding in the licensing for IQ Bots (or MetaBots), it can become quite costly."

"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."

"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."

"The product starts at $10,000 and then it's up to you regarding how much you can consume."

"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."

"The setup and licensing cost is affordable, and it is not exaggerated like UiPath."

More Automation Anywhere pricing and cost advice

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The pricing is on the expensive side."

"The tool is expensive."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"BMC Remedy is worth its price."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

More BMC Remedy [EOL] pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

12%

Construction Company

11%

Computer Software Company

Financial Services Firm

15%

Manufacturing Company

11%

Government

Marketing Services Firm

Construction Company

31%

Comms Service Provider

16%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	154
Midsize Enterprise	82
Large Enterprise	536

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

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What is your experience regarding pricing and costs for BMC Remedy Asset Management?

The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

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Comparisons

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Compared 12% of the time

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Compared 7% of the time

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Compared 7% of the time

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Compared 7% of the time

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Compared 4% of the time

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Compared 9% of the time

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Compared 8% of the time

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Remedy [EOL]

June 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

Network Monitoring Software

May 2026

Download ManageEngine IT360 product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy Asset Management

IT360

Interactive Demo

Automation Anywhere

Demo not available

BMC

Demo not available

ManageEngine

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

ManageEngine IT360 is a comprehensive tool crafted for IT management, offering a robust framework to monitor and manage network infrastructure efficiently.

Designed for IT professionals, ManageEngine IT360 integrates IT management and network monitoring, offering seamless oversight of an organization's entire IT framework. Users gain insights into performance, data flow, and bottlenecks, assisting in maintaining optimal infrastructure efficiency. It provides actionable intelligence to support informed decision-making.

What are the key features of ManageEngine IT360?

Comprehensive Network Monitoring: Provides detailed metrics for tracking and maintaining network performance.
Fault Management: Quickly identifies issues for prompt resolution, minimizing downtime.
Performance Management: Continuously evaluates system performance to ensure IT assets are operating as expected.
Help Desk Integration: Facilitates streamlined support processes through seamless module integration.
Server Monitoring: Delivers insights into server health and performance metrics, aiding in proactive management.

What benefits and ROI should be considered when evaluating ManageEngine IT360?

Cost Efficiency: Provides comprehensive management tools reducing the need for multiple software investments.
Productivity Enhancement: Minimizes downtime improving productivity across IT teams.
Improved Decision Making: Offers real-time data aiding strategic infrastructure planning.
Scalability: Easily adapts to growing IT requirements, ensuring long-term solution viability.

ManageEngine IT360 finds its application across industries such as finance, healthcare, and manufacturing. In finance, it enhances data security and network reliability, critical for transactional integrity. Healthcare sectors use it to ensure system uptime crucial for patient management systems. Manufacturing sectors rely on it for uninterrupted operations, ensuring system efficiencies align with production demands.

ManageEngine

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Scripps Networks

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

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