BMC Remedy [EOL] vs IBM Tivoli Asset Management for IT comparison

BMC and IBM are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

IBM Tivoli Asset Management...

Read 1 IBM Tivoli Asset Management for IT review

436 Views
257 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

IBM Tivoli Asset Management...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and IBM Tivoli Asset Management for IT compete in IT asset management. IBM Tivoli appears stronger due to a broader feature set that is valued by tech buyers.

Features: BMC Remedy [EOL] is recognized for incident management and service desk capabilities, suitable for standard IT service management tasks. IBM Tivoli Asset Management for IT features integrated asset lifecycle management, advanced analytics tools, and comprehensive asset tracking. The extensive features of IBM Tivoli offer advantages for businesses seeking deeper asset management.

Ease of Deployment and Customer Service: BMC Remedy [EOL] has a streamlined deployment and efficient support, favoring quick implementation. IBM Tivoli Asset Management for IT, though more complex to deploy, provides robust support for comprehensive integrations and advanced configurations, appealing to enterprises needing detailed customization.

Pricing and ROI: BMC Remedy [EOL] has lower initial setup costs with good short-term ROI due to efficiency in operational needs. IBM Tivoli Asset Management for IT, despite higher initial investment, offers greater ROI through enhanced asset analytics and strategic asset planning for complex business needs.

To learn more, read our detailed IT Asset Management Report (Updated: December 2025).

Buyer's Guide

IT Asset Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Tivoli Asset Management...

Average Rating

7.0

Reviews Sentiment

4.8

Number of Reviews

Ranking in other categories

IT Asset Management (16th), License Management (8th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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HarshalDeore

Solutions Architect at Parseq

A user-friendly solution that has a good user interface, but its technical support is not good enough

Around 20 to 25 staff members are needed to deploy and maintain the solution, including two managers, one architect, and other implementers. IBM Tivoli Asset Management for IT does not adopt the latest technology. The solution can be integrated with our existing IT environment through some web services and connectors. Overall, I rate the solution a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"The service management features are beneficial – very good."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

More BMC Remedy [EOL] pros

"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."

Cons

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"BMC Remedy's change management module needs enhancement."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"Could be more user friendly for admins to manage."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"The UI is quite outdated."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

More BMC Remedy [EOL] cons

"The solution’s initial setup is complex and technical support is not good enough."

Pricing and Cost Advice

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"It is an expensive tool."

"The pricing is on the expensive side."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The tool is expensive."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

More BMC Remedy [EOL] pricing and cost advice

"IBM Tivoli Asset Management for IT is an expensive solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

11%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about IBM Tivoli Asset Management for IT?

IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface.

See all answers

What is your experience regarding pricing and costs for IBM Tivoli Asset Management for IT?

IBM Tivoli Asset Management for IT is an expensive solution. The solution's licensing cost depends on the number of nodes and servers. Users have to pay a yearly licensing fee for the solution.

See all answers

What needs improvement with IBM Tivoli Asset Management for IT?

The solution’s initial setup is complex and technical support is not good enough. IBM Tivoli Asset Management for IT should have a cloud-based version. IBM Tivoli Asset Management for IT is expensi...

See all answers

Comparisons

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Compared 11% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

Aranda Asset Management vs BMC Remedy [EOL]

Compared 3% of the time

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Compared 37% of the time

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Compared 20% of the time

ServiceNow vs IBM Tivoli Asset Management for IT

Compared 18% of the time

Micro Focus ZENworks Asset Management vs IBM Tivoli Asset Management for IT

Compared 13% of the time

Snow License Manager vs IBM Tivoli Asset Management for IT

Compared 12% of the time

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Product Reports

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

December 2025

IBM Tivoli Asset Management for IT report

Download IBM Tivoli Asset Management for IT product report

Also Known As

Remedy Asset Management

Tivoli Asset Management for IT

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

IBM Tivoli Asset Management for ITÂ is designed to help track and manage your hardware and software IT assets, with particular emphasis on inventory, asset life-cycle management, and license management. Asset Management for ITÂ includes inventory, asset tracking, asset reconciliation, financial management, contract management, procurement management, and, optionally, Service Level Agreement (SLA) management. This asset life-cycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.

IBM

Sample Customers

Scripps Networks

Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy

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