

Cisco Duo and OneLogin are prominent competitors in the identity and access management category, each offering unique advantages. Cisco Duo appears to have an edge due to its robust security features and high customer service satisfaction.
Features: Cisco Duo offers versatile multi-factor authentication, not requiring smartphones or tokens, integrating seamlessly across various applications. Its visibility and rapid user enrollment are beneficial for diverse organizations. OneLogin provides efficient centralized management with single sign-on and device trust, simplifying user provisioning and enhancing remote access experiences.
Room for Improvement: Cisco Duo could improve integration with enterprise applications and eliminate its telephony credits system to reduce user concerns. Enhancing customization and compatibility with on-premise solutions is also needed. OneLogin could expand its connectors and integrate more legacy applications. Users also desire a more intuitive interface and richer analytics.
Ease of Deployment and Customer Service: Cisco Duo supports smooth deployment across cloud, hybrid, and on-premises environments, with technical support praised for responsiveness and assistance. OneLogin, centered on public cloud configurations, needs to improve support response time and customer satisfaction. Both products offer effective support, but Cisco Duo excels in service quality.
Pricing and ROI: Cisco Duo provides competitive pricing for enterprises, offering scalable licensing options. It is seen as costly for smaller companies, with some finding the licensing models complex. Users report strong ROI due to reduced security risks and insurance savings. OneLogin is generally affordable, particularly in educational sectors, though price increases during renewals are noted. It offers good ROI through integrated features that boost security and efficiency.
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications.
I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system.
From my point of view, the biggest return on investment when using Cisco Duo is the security and the ease of setting it up.
Teams spend far less time on password issues, access requests, and onboarding, often cutting IT tickets by 30 to 50 percent.
We have seen a return on investment as we have saved a lot of money, approximately ten to twelve percent, compared to our earlier use of a different identity platform such as CyberArk, which was costly.
The automation workflow that we are using has removed the manual workflow that we were using, and the time required has been reduced.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
I have contacted support on a few occasions, mainly for advanced configuration guidance, troubleshooting provisioning issues, and clarifying documentation for complex integrations.
Our developers typically handle the integration process with the help of the support team, which is very fast and they get assistance whenever they face challenges.
They were helpful and responsive.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
I believe Cisco Duo is very scalable because it is cloud-based.
We started out with just the basics, getting a token, and then we changed to push, and now, we have added the offline mode.
Role-based access controls, automated provisioning, and directory integration scale smoothly, allowing me to maintain consistent policies and workflows even as complexity increases.
We have not faced any major issues trying to scale it for different organizations and a bigger client base.
It does not have the functionality to add multiple enterprise-level applications.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
When there is a bigger problem, we get notifications from Cisco Duo saying, 'Hey, we have a problem,' and that has helped us.
We have never experienced any downtime.
Overall, OneLogin's stability gives me confidence that it can support my organization's current needs and scale as we grow.
During the trial period, which was for thirty days, I never faced any downtime.
Regarding stability, I would not say there are downtime, bugs, or glitches.
If you don't have internet access, you can't access your computer, only local access is available.
It lacks some dynamic identity management features compared to other products such as SailPoint.
Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive.
More real-time alerts, such as when access fails or MFA is triggered, would help users understand issues faster.
They can mainly improve their support, as they have a high response time. Decreasing it would be beneficial.
It is easy to implement and incorporate in any enterprise, and you can define the ROI pretty fast.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
The pricing is good, and I believe it is cheaper than other products.
Overall, the pricing, setup, and licensing structure are transparent and deliver a good return on investment, especially when considering the operational efficiency and security improvements gained from using OneLogin.
My experience with pricing, setup cost, and licensing is good, but it sometimes gets expensive when the number of users increases.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
With SmartFactor Authentication, I can balance between them. I can give users an easy and smooth user experience as long as the risk indices are low, but I can implement pretty rigid authentication workflows if the risk gets higher.
By allowing users to log in with just one set of credentials, we have seen a noticeable reduction in password fatigue.
OneLogin's best features are its MFA capabilities as well as making it easier to access different applications depending on the user.
| Product | Market Share (%) |
|---|---|
| Cisco Duo | 3.5% |
| OneLogin | 3.6% |
| Other | 92.9% |


| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 18 |
| Large Enterprise | 40 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 11 |
| Large Enterprise | 24 |
Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.
Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.
What are the key features of Cisco Duo?
Which benefits and ROI should users consider?
In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.
OneLogin offers organizations a user-friendly platform for single sign-on, multifactor authentication, and seamless access management. It enhances security and streamlines processes, making it vital for application management.
Designed for ease of integration, OneLogin helps organizations efficiently manage access and improve cybersecurity through centralized application management. It simplifies onboarding and offboarding, enhancing remote work capabilities and offering robust user mapping. Users appreciate seamless integration and reliable logs. However, it could improve with enhanced technical support, more out-of-box connectors, and better customization options. Challenges with device management and system integrations have been noted, with legacy application support and infrastructure stability needing attention.
What are the key features of OneLogin?Organizations employ OneLogin for single sign-on and identity management, connecting users to applications like CRM and Slack. It supports role-based access control and seamless cloud transition, integrating with Active Directory to enhance user management in industries demanding strong security and efficiency.
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